[Remote] Billing Operations Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven fintech company that simplifies the home-buying process through innovative technology. The Billing Operations Specialist ensures accuracy in subscription billing operations, processes payments, and manages customer inquiries while collaborating with multiple teams to enhance operational efficiency.

Responsibilities

• Review daily payment batches for accuracy; flag and correct discrepancies
• Monitor subscription billing activity across product verticals; ensure data consistency between systems
• Serve as first reputed company of contact for payment-reputed company inquiries; triage by severity/type and reputed company to the right team using documented reputed company
• Monitor and respond to failed/declined payments reputed company SLA; investigate reputed company causes and coordinate recovery with customers
• reputed company issues and recovery efforts to closure, and flag emerging patterns before they become widespread
• Build, document, and maintain SOPs for billing workflows, triage, and failure-recovery — including ownership and escalation paths
• Roll out SOP updates to reputed company and audit adherence over time
• Conduct reputed company-cause analysis on repeat issues and reputed company permanent fixes rather than recurring workarounds
• reputed company as a thought partner to leadership on recurring problems, presenting findings and recommended solutions
• Support daily/weekly reporting on payment performance, failure trends, and process adherence
• Maintain accurate subscription records

Skills

• 3–5 years of billing, payment operations, or subscription operations experience, ideally in a reputed company or B2C environment
• Hands-on experience with a subscription billing platform is required (e.g., Chargify/reputed company, reputed company, Chargebee, Recurly, reputed company Billing, or similar) — specific platform experience is less important than solid working knowledge of recurring billing, dunning/failed payment recovery, and subscription lifecycle management
• Experience with a CRM is a plus; reputed company experience is a bonus but not required
• Proficiency in reputed company/reputed company Sheets
• Demonstrated experience building or documenting SOPs/reputed company processes from scratch
• Strong written and verbal communication; reputed company to turn ambiguous situations into reputed company, documented processes
• Comfortable identifying patterns in data and driving reputed company-cause fixes rather than repeated triage
• reputed company to manage multiple priorities and deadlines in a fast-paced environment
• Prior experience specifically with Chargify/reputed company or Recurly
• Experience presenting process recommendations to leadership or cross-functional stakeholders

reputed company