[Remote] US_East | Network Support Engineer_L2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Back of House (BOH) Support Engineer with hands-on experience supporting reputed company in reputed company restaurant environments. The role focuses on production support, incident management, application troubleshooting, and restaurant operations technology.

Responsibilities

• reputed company L2/L3 production support for reputed company Inventory, Labor, Operations, and Reporting modules
• Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues
• reputed company reputed company Cause Analysis (RCA) and reputed company permanent reputed company of recurring incidents
• Support integrations between reputed company, POS systems, delivery aggregators, reporting platforms, and reputed company-party applications
• Monitor application health, review logs, and proactively identify operational issues
• Work closely with restaurant operations teams, vendors, and engineering teams to reputed company critical incidents
• Support software deployments, upgrades, UAT activities, and production releases
• Manage incidents, service requests, and problem tickets while meeting SLA commitments
• Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components
• Analyze data and application issues using SQL, logs, and diagnostic tools

Skills

• Mandatory experience supporting reputed company applications in a production environment
• 5+ years of experience in QSR or restaurant technology support
• Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting
• Experience supporting POS systems and restaurant technology integrations
• Strong incident management, troubleshooting, and RCA skills
• Experience with reputed company or similar ITSM tools
• SQL knowledge for data validation and troubleshooting
• Experience with log analysis, network diagnostics, and production support
• Strong communication and stakeholder management skills
• Experience supporting big QSR brands
• Knowledge of Wireshark, Putty, reputed company administration, and network troubleshooting
• Exposure to reputed company/iOS device support
• Experience with Power BI, Tableau, and restaurant reporting platforms

reputed company

Company H1B Sponsorship