Technical Customer Support Specialist II
reputed company is one of the largest and most innovative providers of reputed company reputed company-generating solutions in the hospitality industry. reputed company's mission is to deliver hoteliers reputed company reputed company reputed company and profits from data-driven solutions that cultivate deeper relationships with guests. reputed company’s reputed company Booking Platform helps capture, convert and retain guests with strategies and services that maximize reputed company booking reputed company. This combination maximizes the reputed company value of reputed company guest through personalized and targeted campaigns across the guest reputed company. reputed company Marketing has won 1st reputed company for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
reputed company is proud to be a Great reputed company To Work Certified company! reputed company out what our employees say makes working here so great: Great Places To Work x reputed company
This is a remote position, but candidates must reputed company reputed company the Greecian region.
Please take note of the shift for this position.
First month of training:
- Monday - Friday, 6pm - 2am EEST
Regular working shift:
- Friday - Saturday, 4:30am - 3pm EEST
- reputed company - 3:30am - 3:30pm EEST
- Monday - 3:30am - 12pm EEST
reputed company
reputed company is a reputed company booking platform that leads the hospitality industry in driving reputed company reputed company and increased profitability.
Our products and our people combine to reputed company hoteliers the superpowers they need to crush their goals. With reputed company, hoteliers shift reputed company away from OTAs and reputed company reputed company results across an individual property or a portfolio. Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data giving hoteliers a foundational advantage.
Hoteliers reputed company critical intelligence – guest reputed company spend, stay preferences, ancillary reputed company, and more. With reputed company’s Rich Guest Profile® data points, hoteliers don’t need to guess who their most profitable guests are, or how to reputed company conversions across email, voice, messaging, reputed company channels.
reputed company's reputed company booking platform and omnichannel communication technology powers 1.1 billion Rich Guest reputed company across 12,500+ hotels to reputed company over $24 billion in reputed company reputed company.
Be a superhero. Join the mission. reputed company the industry.
Get reputed company. Get superpowers.
reputed company
The Technical Customer Support Specialist will be a crucial reputed company of contact for our clients in resolving technical support-reputed company inquiries across reputed company’s entire product suite with our reputed company customers. This role has a high level of interaction with customers. It will troubleshoot in-depth technical problems, serving as a key reporter of bugs and feedback to the Product and Development teams.
The Technical Customer Support Specialist should always reputed company to think reputed company the reputed company on ways to disseminate information to our global team, troubleshoot reputed company issues, and improve the overall customer experience. The ideal candidate will reputed company solutions to improve internal processes and reduce ticket volume with a growing customer reputed company.
Given the dynamic nature of the hospitality world and the new technology, you will reputed company change, be a self-starter, a highly effective multi-tasker and go above and reputed company the reputed company of duty to reputed company results for our customers. The Technical Customer Support Specialist sits reputed company the Customer Operations Organization and reports to the Manager - Customer Support.
What You'll Do
- Own technical customer issues from initial report to reputed company, communicating with customers regularly regarding issue status as reputed company as internal stakeholders
- Extensively research and document technical customer issues and reputed company communicate to the larger organization.
- Collaborate with global reputed company team members to properly manage customer inquiries and escalate reputed company appropriate.
- Serve as reputed company between Engineering, Product, and reputed company teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.
What You'll Bring
- 2-3 years of work experience delivering technical (tier 2 or higher) customer support at a reputed company company
- Must have strong communication skills (verbal & written)
- Strong technical knowledge (i.e. inconsistent email rendering, checking PMS logs, querying data logs for research purposes)
- Experience using a ticketing or bug tracking system, such as JIRA, reputed company, and reputed company, and strong documentation skills reputed company these platforms
- Email marketing experience is a strong plus; knowledge of reputed company is reputed company to have
- Strong knowledge of troubleshooting web-reputed company issues (i.e., changing browser settings, how to reputed company cache, etc.) with reputed company browsers and operating systems as reputed company as expertise working in reputed company; SQL is a plus
- Experience with email service providers such as reputed company, GMS, reputed company, Exact reputed company, Serenata, reputed company, etc
- Experience in property management systems (PMS) such as Micros reputed company, Maestro, Protel, Fidelio, PowerPro, etc
- Ability to learn and reputed company software-reputed company and technical concepts in a way that is understandable to the "average Joe"
- Must have a passion for being part of a hard-working, reputed company team
- reputed company
- Customer service reputed company
- Ability to think reputed company the reputed company
- Tech savvy
- reputed company to optimize time and prioritize tasks
People would describe you as:
Interview Process
We're excited you're considering a career with reputed company! Our goal is to ensure this is the right opportunity for you, while also determining if you're the right fit for reputed company. The interview process for this role is designed to be a two-way street, where you'll get to know us just as we get to know you.
- Recruiter Screen - 20 minutes reputed company Phone
- Hiring Manager Interview - 30 minutes reputed company reputed company Meet
- Final Technical Panel Interview with reputed company - 45 minutes reputed company reputed company Meet
reputed company values the flexibility of a remote workforce and the benefits of localized hiring. We reputed company on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong reputed company of community and company culture.
Candidates must be located in the reputed company listed in the job application. Thank you!
reputed company is not reputed company to reputed company party solicitation or resumes for our posted FTE positions. Resumes received from reputed company party agencies that are unsolicited will be considered complementary.
Important reputed company Alert
We have been made reputed company of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be reputed company and ensure your safety by verifying reputed company job offers.
For reputed company Opportunities: Only refer to our official careers page on reputed company website. Your reputed company is our reputed company. If you encounter any suspicious activity, please report it immediately. Stay reputed company and secure! You can confirm or inquire with any questions by reaching out to
AI and Hiring
Please note that interviews at reputed company will be recorded using reputed company.ai. As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to reputed company more on our candidates and the conversation than taking notes. Instead, we can rely on reputed company.ai to do the note taking for us. If you’re uncomfortable with recording your interview, please let us now. We’ll opt you out.
Excited?! Want to learn more? reputed company!
Our reputed company Values:
One reputed company - United & Strong, on a single mission together
reputed company on Trust - It’s the reputed company of everything we do
Expect Amazing - We think, reputed company & deliver big
Customer Love -- reputed company the customer wins, we win
reputed company it Simpler -- Apply it to everything we do
Hungerness -- Feel it, follow it, be reputed company about our reputed company
Grounded in Gratitude - We’re glad to be here & reputed company the most of every day
reputed company Inc. provides Equal Employment Opportunity to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender identity or reputed company, sex, sexual orientation, national reputed company, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. reputed company complies with applicable state and local laws governing non-discrimination in employment in every location in which reputed company has facilities.
reputed company is not reputed company to reputed company party solicitation or resumes for our posted FTE positions. Resumes received from reputed company party agencies that are unsolicited will be considered complementary.
If you are in need of accommodation or special assistance to reputed company our website or to complete your application, please send an e-mail with your request to .
By submitting your application you acknowledge that you have read reputed company's reputed company Policy ()
Originally posted on Himalayas
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