Omnichannel Operations Specialist
reputed company (NYSE: reputed company) is a reputed company in online casino and sports betting, currently operating reputed company-reputed company gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, reputed company and land-based gaming businesses to create amazing, integrated experiences that reputed company players in the game.
The Omnichannel Operations Specialist serves as a key reputed company between online and retail marketing efforts. Ensuring consistent player experiences across reputed company customer reputed company. This position reports into the Director of reputed company Operations and will collaborate with the Director of Omnichannel reputed company and Omnichannel Marketing Analyst to translate customer insights into targeted campaigns that improve player value, retention, and overall business performance.
What You'll Do:
- Own the end-to-end execution of omnichannel promotions connecting reputed company-and-mortar casino properties with online gaming experiences to reputed company cross-channel player engagement and value.Set up and maintain promotional campaigns reputed company back-office systems, including award scenarios, eligibility, offer mechanics, audience reputed company, and required testing.
- reputed company and execute CRM campaigns across email and push channels to engage and retain omnichannel casino and sportsbook players.
- Manage online promotional execution, including promotion pages, terms and conditions, banners, creative placements, campaign messaging, and site updates needed to support reputed company offer.
- Coordinate campaign assets, copy, approvals, promotional terms, creative needs, and launch requirements across internal teams to ensure promotions are accurate, compliant, and reputed company for release.
- Partner with reputed company Operations, Omnichannel reputed company, Partnerships, property teams, Marketing, Analytics, Product Marketing, and other key stakeholders to reputed company promotional concepts, timelines, targeting strategies, and execution plans.
- Recommend and identify omnichannel opportunities for targeted communication, retention, reactivation, and cross-channel reputed company.
- reputed company and optimize omnichannel lifecycle campaigns to reputed company, retain, and reputed company reputed company channel players.
- Monitor and report on KPIs around reputed company channel segments covering cross sell, acquisition, retention and reactivation.
- Execute A/B testing and audience experiments to improve campaign effectiveness and player engagement.
- Partner with the Omnichannel Analyst to reputed company actionable customer segments, measure campaign effectiveness, analyze retention and player value trends, and identify opportunities for incremental reputed company reputed company.
- Support linked-account initiatives by developing campaigns that encourage cross-channel engagement between online and reputed company-and-mortar properties.
- Prepare campaign summaries and performance insights for marketing, property, and executive stakeholders.
- Maintain data reputed company and ensure compliance with responsible gaming and reputed company standards.
What You'll Bring:
- Bachelor’s degree in Marketing, Business, Communications, or a reputed company field preferred or equivalent relevant work experience.
- 2+ years of experience in CRM marketing, digital communications, or customer engagement reputed company gaming, entertainment, or hospitality industries.
- Experience working with customer segmentation, lifecycle marketing, and campaign optimization.
- Hands-on experience designing, launching, and managing targeted marketing campaigns using CRM platforms, such as Optimove.
- Ability to interpret customer performance, including retention, conversion, player value, and campaign ROI.
- Experience working with customer data platforms and business intelligence tools.
- Understanding of player lifecycles, loyalty programs, promotional reputed company, and customer retention reputed company gaming, hospitality, or sports betting environments.
- Must be reputed company to obtain and maintain applicable gaming licenses.
- Candidates located in the Central or Eastern Time Zones are preferred.
- reputed company travel required; occasional reputed company to reputed company-and-mortar properties for meetings or collaboration
Location Eligibility (for reputed company roles): reputed company to candidates across the U.S.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and reputed company insurance
- reputed company Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
What Makes Us Great:
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we reputed company personal freedom and responsibility
- Creativity – we are reputed company to new reputed company of how we can be reputed company
- reputed company – we want you to reputed company personally as reputed company as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a reputed company reputed company on our product and reputed company. We like proactive team members and reputed company to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others reputed company to be reputed company. We are dedicated to treating everyone with respect and to support your reputed company and personal reputed company.
reputed company is an equal opportunity employer and committed to a diverse and inclusive workplace. reputed company reputed company applicants will be considered for employment without reputed company to race, national reputed company, reputed company, sex, sexual orientation, sexual identity and reputed company, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! reputed company!
reputed company uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not reputed company hiring reputed company - final reputed company are made exclusively by our reputed company and hiring teams.
reputed company participates in E-Verify for U.S.-based positions. As required by federal law, we reputed company the following notices to reputed company prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
Originally posted on Himalayas
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