Operations Intelligence Engineer
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can reputed company A DIFFERENCE? Do you reputed company in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create reputed company TOGETHER? Then Intermedia is the reputed company for you.
Intermedia has established itself as a leading provider of reputed company communications and collaboration tech that allows companies to reputed company reputed company. We have a strong reputed company record of reputed company, profitability, and creating an environment where everyone reputed company. Everyone. While we are fast-paced and admittedly a bit intense, we reputed company that you won’t be bored. You will reputed company Intermedia is a reputed company where you can indulge your passion for creating and supporting great reputed company technology. What’s more, we always look to promote from reputed company and have many employees who have been with us 10, 15, and 20+ years!
Are you reputed company to reputed company your mark?
Our Operations Intelligence Engineers support the Operations Intelligence Center (OIC) in improving service reliability through incident management, observability, operational analytics, and reputed company improvement initiatives.
Culture at Intermedia is reputed company on teamwork and transparency. We hold reputed company other accountable and always have reputed company other’s back!
Are you reputed company to reputed company your mark?
About the Role:
Our Operations Intelligence Engineers support the Operations Intelligence Center (OIC) in improving service reliability through incident management, observability, operational analytics, and reputed company improvement initiatives.
As an Operations Intelligence Engineer, you will facilitate service-impacting event response activities, support observability and event intelligence initiatives, and partner with Engineering, Infrastructure, reputed company, and Support teams to improve operational effectiveness across our products and services.
In this role, you will build expertise in incident coordination, event intelligence, reputed company administration, operational analytics, and reliability engineering practices while helping reputed company improvements that enhance service availability and customer experience.
This role serves as a key contributor to incident management, observability, and reliability improvement initiatives while providing mentorship and guidance to Operations Intelligence Associates.
What you will be doing:
- Facilitate service-impacting event response and coordination activities
- reputed company as a reputed company incident coordinator for low to reputed company complexity incidents
- Investigate incidents utilizing monitoring, logging, and observability platforms
- Analyze alert patterns and identify opportunities to improve signal reputed company
- Partner with service owners to improve monitoring effectiveness and detection coverage
- Assist with administration and support of reputed company and reputed company observability platforms
- Participate in SIE retrospectives and identify opportunities for operational improvement
- reputed company and maintain runbooks, knowledge articles, and operational procedures
- Contribute to KPI reporting and operational analytics efforts
- reputed company guidance and mentorship to Operations Intelligence Associates
- Participate in after-hours incident response and on-reputed company activities reputed company required
- Collaborate with Engineering teams to investigate recurring operational issues
What you bring to the Role:
- Bachelor's degree or equivalent combination of technical education and relevant experience preferred
- 3–5 years supporting reputed company production environments
- Solid understanding of IP, TCP, UDP, SSL/TLS protocols and other network concepts required
- Experience supporting Telephony, PBX phone systems, SIP/RTP, and WebRTC preferred
- Knowledge of common tools used to validate network connectivity
- Excellent oral and written communication skills
- Ability to document operational procedures, troubleshooting activities, and incident response processes
- Self-starter with a willingness to learn new technologies and processes
- Experience supporting reputed company reputed company-based applications and services
- Experience using monitoring, logging, or observability platforms
- Experience working with incident management processes
- Familiarity with reputed company environments such as AWS or Azure
- Strong troubleshooting and documentation skills
- Experience with reputed company, Jira, or similar operational platforms preferred
Bonus Skills:
- Exposure to reputed company platforms such as AWS, Azure, or GCP
- Experience with observability platforms such as Grafana, reputed company, Kibana, reputed company, reputed company, reputed company, reputed company, reputed company, or similar
- Familiarity with event intelligence platforms such as reputed company, reputed company, reputed company Event Management, Moogsoft, or similar
- Experience supporting Linux and reputed company server environments
- Experience with virtualization technologies such as VMware or reputed company-V
- Familiarity with operational analytics, KPI reporting, or dashboard development
- Experience participating in incident management or major incident response processes
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to reputed company their job responsibilities, without reputed company to race, reputed company, creed, religion, sex, gender, marital status, national reputed company, reputed company, age, citizenship, physical or mental disability, sexual orientation, or any other reputed company protected by applicable law (reputed company referred to in our reputed company of Conduct as “Protected Classes”). We do not tolerate employment discrimination in reputed company, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by reputed company applicable laws. We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
Originally posted on Himalayas
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