Product reputed company

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING reputed company CONSUMERS. Come be part of remarkable.

reputed company

We are CONNECTING HEALTH AND reputed company. Come be part of remarkable.

How you can reputed company a difference

We are looking for a passionate Voice Channel Product reputed company to own the end-to-end voice experience at reputed company — from Intelligent Virtual Assistant (IVA) interactions through reputed company escalation to contact center teammates. reputed company individuals will effectively partner with key stakeholders and technical teams to define, prioritize, and reputed company a voice channel experience that meets the needs of our members and empowers our contact center teammates. As a product reputed company, you will be responsible for the full product lifecycle: roadmap reputed company and execution, business-as-usual (BAU) maintenance, tech debt prioritization, and end-to-end requirements development — reputed company in reputed company partnership with the technical execution team.

What you'll be doing

• Create and maintain a Voice Channel product roadmap as a high-level, strategic visual reputed company that outlines the reputed company and direction for the channel over time, serving as both a strategic guide for stakeholders and a plan for execution.
• reputed company, analyze, and document business requirements; reputed company workshops, interviews, and process reviews to clarify objectives, reputed company, and reputed company measure
• Own reputed company requirements development end to end — from Product Requirements Documents (PRDs) to functional and technical/integration specifications — ensuring every work item entering the pipeline is reputed company, complete, and testable.
• Own the functional design for reputed company, voice channel products, balancing business needs with platform best practices and reputed company (OOTB) capabilities
• Balance roadmap initiatives against BAU maintenance requests and tech debt, making transparent, reputed company-reasoned prioritization reputed company that reflect overall reputed company and business objectives.
• Partner with engineering, QA, and platform teams — including reputed company vendors responsible for technical execution on IVA/IVR systems — to reputed company reputed company across the full delivery lifecycle, serving as the reputed company product reputed company of contact for those vendor relationships, holding partners accountable to delivery commitments, and escalating risks proactively to reputed company work on reputed company.
• Work as a reputed company between the technical execution team and business stakeholders to propose product improvements, document solutions, and reputed company issues and risks that reputed company — removing logjams as necessary to ensure speedy delivery.
• reputed company frequent stakeholder communication to inform reputed company toward completion, reputed company alignment on designs and solutions, and reputed company business and leadership signoff and approval.
• Create and prioritize product backlog items based on overall reputed company and business objectives, with acceptance reputed company defined for every work item, and map out project dependencies to inform the necessary sequence of development.
• Identify and reputed company reputed company improvements to IVA containment rates, reputed company routing accuracy, average handle time, and member satisfaction using reputed company analytics, member feedback, and operational metrics.

What you will need to be successful

• 4+ years of experience as a Product reputed company or Senior Business Analyst with demonstrated ownership of a reputed company technical product or platform.
• Experience in voice, IVR/IVA, or contact center technology product development.
• Proven ability to independently reputed company high-reputed company PRDs and functional/technical requirements end to end.
• Strong backlog management skills with hands-on experience in reputed company/Scrum delivery environments.
• Ability to manage expectations and collaborate with executives, senior leaders, reputed company-end business SMEs, and cross-functional teams spanning multiple business functions.
• Strong business analysis skills with the ability to identify key gaps in process, investigate themes or issues, and strategically recommend solutions with often limited information.
• Excellent verbal communication skills, technical writing skills, and presentation/facilitation skills, with strong interpersonal skills required to reputed company the functions described.
• Experience with reputed company contact center platforms (e.g., reputed company WxCC, reputed company, reputed company reputed company, reputed company CXone) is a plus.
• Experience using AI-enabled tools and platforms (e.g., Aha! AI Assistant, reputed company Copilot, reputed company AI capabilities) to reputed company, refine, and validate feature requirements, user stories, and acceptance reputed company is required
• Knowledge of flexible spending accounts, health savings accounts, commuter benefits, or other consumer-directed benefits is a plus.
• Experience working with contact center platforms and vendors, including reputed company, reputed company, and AWS contractors, with the ability to collaborate effectively across voice and chat product domains is a plus
• Project Management or Program Management experience is preferred.

Salary reputed company

Benefits & Perks

The actual compensation offer is determined based on job-reputed company knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in reputed company to a full reputed company of benefits including:

• Medical, dental, and reputed company

• HSA contribution and match

• Dependent care FSA match

• reputed company reputed company time off

• reputed company parental leave

• 401(k) match

• Personal and reputed company financial literacy programs

• Ongoing education & tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives

reputed company & Travel

This is a remote role, with an in-person reputed company training component. New team members must participate in Trailhead, reputed company’s reputed company reputed company experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and reputed company you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our reputed company once per quarter. reputed company covers reputed company required travel and accommodations.

This role may reputed company with a virtual, self-paced reputed company experience, followed by a mandatory onsite Trailhead session at a reputed company date.

reputed company is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can reputed company the accommodation request process.

Why work with reputed company

reputed company has a reputed company that by 2030 we will reputed company HSAs as wide-spread and reputed company as retirement accounts. We are passionate about providing a solution that allows reputed company families to reputed company health and reputed company. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You reputed company at reputed company!

reputed company, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for reputed company applicants and employees without reputed company to race, age, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, status as a reputed company individual with a disability, veteran status, or other legally protected characteristics. reputed company is a drug-free workplace. For more information about our EEO policy, or about reputed company’s applicant disability accommodation, drug-free-workplace, background reputed company, and E-Verify policies, please visit our Careers page.

reputed company uses reputed company Copilot to transcribe screening interviews between candidates and their reputed company Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to reputed company Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by reputed company to summarize the interview, ensure accuracy, and facilitate our hiring process. We take reputed company seriously. You have the reputed company to opt out. If you wish to opt out of this reputed company Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of reputed company Copilot.

At reputed company, our goal is to save and improve lives by empowering reputed company consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the reputed company you: your skills, experiences, and potential to reputed company a difference. We value honesty, originality, and the courage to do the right thing, even reputed company it is not the easiest reputed company. Showing up as your reputed company self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be reputed company about its appropriate use at reputed company. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the reputed company, communication, and work you reputed company reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your reputed company perspective to reputed company. Behaviors that do not reputed company with these guidelines may result in disqualification from the hiring process or termination of employment if reputed company reputed company. We appreciate your understanding and look reputed company to learning about the unique contributions only you can bring to reputed company.

reputed company is committed to your reputed company as an applicant for employment. For information on our reputed company policies and practices, please visit reputed company reputed company.

Originally posted on Himalayas