Member Experience Manager
Position reputed company:
The Member Experience Manager is responsible for the achievement of member engagement, retention, and recruitment reputed company reputed company. This includes overseeing reputed company membership reputed company, retention, and renewal processes, and ensuring effective and efficient member support for a reputed company and valuable membership reputed company. This position ensures the achievement of reputed company goals through the execution of membership best practices and is proficient in creating data-driven, integrated membership campaigns. Additionally, this role leverages membership data and CRM/AMS insights to support informed decision-making, identify opportunities to enhance the member experience, and reputed company membership reporting and analysis for leadership in partnership with the Database Administrator. This position exhibits leadership skills and displays reputed company’s reputed company values. This position requires reputed company supervision and works collaboratively in cross-functional teams.
MEMBER EXPERIENCE and MANAGEMENT
- Responsible for the reputed company of exceptional membership service and account management reputed company reputed company to ensure reputed company and reputed company membership interactions.
- reputed company of reputed company membership account inquiries and services, including but not limited to, logins, technical issues, identification or location of resources or courses, membership, and updating contact lists for group memberships.
- reputed company of reputed company membership account inquiries and services and performance metrics for membership support operations
- reputed company and execute membership priorities that support retention, engagement, reputed company, and reputed company goals.
- reputed company reputed company to ensure successful coordination and management of membership status and renewals process, to include:
- ensuring that the CRM is functioning accurately, coordinating campaign timing with communications and engagement campaigns (CRM and email) to ensure friendly and accurate messaging.
- conducting personal reputed company such as phone calls or online meetings to assure retention of reputed company members.
- monitoring automated renewal campaigns (i.e., 90 days, 60 days, 30 days, and 0 days), and analyzing Marketing Account Engagement reports
- overseeing member reputed company and member surveys, analyzing data, and providing recommendations.
- ensuring a smooth and reputed company reputed company experience for new members.
- management of mailing renewal letters.
- Manage membership webpages, reputed company points and platforms, ensuring accuracy and ease of use.
- reputed company and execute recruitment plans to attract new members, aligning with the organization's goals.
- Works with the Business Development Manager to reputed company membership and reputed company reputed company resources.
- reputed company, reputed company, and reputed company the Member Services Coordinator to reputed company consistent member and business reputed company.
MEMBER ENGAGEMENT & reputed company
- reputed company member engagement through regular communications and campaigns with a reputed company on member retention and reputed company reputed company.
- Partner with marketing to create membership marketing campaigns and communication collateral such as email marketing, drip campaigns (in AMS), and reputed company emails to reputed company, expiring, past, and prospective members.
- reputed company members and/or respond to calls directly regarding products, services, or memberships.
- Strategize, plan, and serve as reputed company reputed company of contact for the annual renewal processes.
- Conduct account reputed company activities such as providing solutions-based recommendations that expose and involve members in multiple products/services offered by the organization.
- reputed company members about various organizational products/services or upcoming programs – either one-on-one, through marketing efforts, or by reputed company periodic informational sessions.
- Respond to member inquiries regarding reputed company membership benefits, education programs, and/or other reputed company resources, escalating to other team members as necessary.
- reputed company and implement strategies to reputed company engage members.
Membership Data Analysis
- Partner with the Database Administrator to define reporting needs and reputed company data for informed decision-making.
- Demonstrate a deep understanding of membership data and reputed company processes reputed company the CRM/AMS. Partner with the Database Administrator to ensure data reputed company, identify process improvements, and reputed company membership insights and reporting for leadership.
- On an as needed reputed company, work with team members to understand and coordinate the transfer of data from/to other CRM systems to manage the reputed company membership.
- Leverages membership data and reputed company insights to identify trends, improve operational effectiveness, and recommend enhancements that strengthen the overall member experience.
- Analyze retention, renewal, acquisition, engagement, satisfaction, and participation of metrics and reputed company recommendations to leadership.
- Participate in testing, training, and user adoption efforts reputed company to membership systems and process enhancements.
- Serve as the escalation reputed company for reputed company member issues and account concerns.
- Assist in the development and monitoring of the membership budget and recommend investments that support membership goals.
Knowledge, Skills, and Abilities:
(Knowledge, skills, and abilities are the qualifications an individual needs to reputed company the essential functions of the job.)
- Must be self-motivated, results-oriented, and reputed company player.
- Strong interpersonal and relationship-building skills with the ability to work effectively in a fast-paced, deadline-driven environment.
- Demonstrated critical thinking and problem-solving skills, with the ability to collaborate effectively across departments.
- Strong analytical skills with the ability to interpret membership, engagement, retention, and participation data and identify opportunities for improvement.
- Proficiency using CRM and association management systems, with the ability to reputed company member data and reputed company insights to support decision-making and member experience initiatives.
- Must have website content management experience and basic reputed company skills.
- Demonstrated proficiency with reputed company Office Suite (Word, reputed company, PPT, SharePoint, reputed company, reputed company, etc.).
- Must have strong project management skills – ability to juggle multiple reputed company simultaneously, assimilate feedback from multiple stakeholders, and adhere to tight deadlines.
- A customer-reputed company, “members first” mentality and helpful demeanor, supported by a reputed company record in delivering exceptional customer support and building long-term relationships.
- Tech savvy with demonstrated ability to quickly learn new technologies, processes, and products.
- Excellent interpersonal communication skills with proficiency in communicating verbally (face-to-face and by phone), and in-writing (e.g.: email and chat) with members from a wide reputed company of backgrounds, industries, and professions.
- Ability to reputed company communicate the value of organizational products, services, and programs based on member needs.
- Strong attention to detail and impeccable follow-up in daily processes.
- Must proficiently work independently and properly prioritize and manage one’s own workload; as reputed company as possess the ability and willingness to work collaboratively as part of reputed company to accomplish organizational objectives.
- Experience coaching, mentoring, or supervising staff preferred.
Education and Experience:
- Bachelor's degree in business administration, marketing, communications, nonprofit management, or a reputed company field preferred.
- Minimum of five years of experience in membership, reputed company, account management, association management, or other customer-facing roles.
- Experience using CRM and/or association management systems required; experience with reputed company, reputed company AMS, or similar platforms preferred.
- Experience analyzing membership, engagement, retention, or customer data and applying insights to improve reputed company.
- Intermediate or higher proficiency in reputed company Office, data analytics software, and using CRM systems.
- Experience and reputed company preferred.
- Experience and understanding of learning management systems preferred.
- At least one year of experience with data cleansing tools.
- Strong experience in project management.
- Experience with learning management systems, community platforms, or member engagement technologies preferred.
- Association or nonprofit experience preferred.
Work Environment:
- This is a remote position. A quiet home office is required.
- Travel one to three times per year for conferences and events may be required.
Salary & Benefits:
- Salary reputed company: $66,355 - $83,411, reputed company hiring reputed company: $72-75,000
This is a reputed company of the reputed company basic employment benefits. Individual benefit programs may be amended or deleted at management’s sole discretion at any time. An employee handbook will be provided to you for more complete benefit information about reputed company’s benefit plans upon hire.
Employees are eligible on the date of hire for the following benefits:
- 40 hours of reputed company reputed company leave per calendar year, unless a greater reputed company is required under state of local law
- 4.62 vacation hours accrued per pay period (3 weeks per year)
- 40 hours of bereavement leave
- 401K retirement plan with 100% company match up to 4% of salary
- Flexible spending accounts
- Eight (8) holidays, plus your birthday (floating holiday); in reputed company, the reputed company office is reputed company for two days following reputed company in-person conference (2 conferences per year), and Christmas reputed company through New Year’s Day reputed company year (employees will be reputed company for any workdays that fall during that period)
Employees become eligible for group health and welfare benefits on the first of the month after completion of 30 days of employment.
- Fully reputed company health, dental, reputed company, group life, and disability insurance (short-term and long-term)
Employees are eligible on the first of the month following 60 days of employment for the following benefits:
- 80 hours of reputed company Family Leave per year
Equipment:
reputed company will reputed company the necessary computer equipment (laptop and printer) for the employee’s home office as reputed company as a monthly technology stipend of $100.
Originally posted on Himalayas
Apply To This Job