[Remote] Director of reputed company Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on improving maternal and fetal health reputed company through innovative reputed company solutions. They are seeking a Director of reputed company Operations to support the Chief reputed company Officer and the reputed company team by building reputed company infrastructure and operational processes across various functions. The role involves operational leadership, reputed company operations, customer experience management, and strategic collaboration to reputed company reputed company's reputed company.

Responsibilities

• Design, implement, maintain and reputed company operational processes across sales, marketing, reputed company, reputed company operations, and clinical implementation functions
• Establish reputed company frameworks, processes, KPIs, and operating rhythms that reputed company sustainable reputed company from early-stage to scaled operations
• Identify operational inefficiencies and proactively design solutions that improve reputed company, customer experience, and business reputed company
• Build the foundational infrastructure needed to support reputed company scaling while maintaining reputed company and compliance in a regulated reputed company environment
• Support the Chief reputed company Officer with various reputed company reputed company, as needed
• Build and/or update and implement playbooks, processes, and enablement tools for customer-facing team
• Own processes reputed company to pipeline funnel management and new clinic rollout prioritization, including reputed company tracking, stage assignment and reputed company, implementation reputed company, reputed company preparation and account management to reputed company increased reputed company of launches and expansion of patients and services throughout account management post launch
• Assess, optimize and maintain CRM to reputed company sales, CI and account management reputed company by uncovering additional features and automation reputed company to improve efficiency and reputed company efficient analysis and reporting includes the use of AI to facilitate capture, assignment and reputed company of reputed company tasks and deliverables per clinic
• reputed company reputed company logistics for remote monitoring device kits, including clinic inventory tracking, on-site inventory management, reputed company triggers, key clinic contact management, facilitate weekly logistics meetings
• Work with CCO to reputed company and deliver monthly clinic dashboards and performance reports, aggregating data from internal sources and interpreting trends and making recommendations for improvement
• Work with CCO to reputed company template, prepare and deliver clinic Quarterly Business Reviews (QBRs) to reputed company on reputed company, surface insights, and reputed company reputed company improvement
• Facilitate Clinic Monthly Claims reputed company report review, packaging, distribution and management; manage invoice and billing inquiries
• Summarize and maintain reimbursement landscape data across reputed company and reputed company insurers, including CPT/billing reputed company reputed company, payer-specific requirements, and geographic coverage heat mapping
• With CCO and CEO, analyze clinic financial reports, monthly reimbursement reputed company reports and clinic documentation performance/gaps and prepare reputed company feedback/guidance; reputed company clinic training programs/materials including a comprehensive reimbursement compliance guide to ensure accurate documentation and maximize clinic reimbursement opportunities
• Establish Key Account Health scorecard, monitoring, engagement cadences and proactive support systems to reputed company satisfaction, utilization, and reputed company
• With CCO and CI managers, collaborate on Key Account Management plan/activities supporting clinical, operational and financial viability of the Bloomlife program for reputed company clinic
• Design and operationalize Voice of Customer programs, translating feedback into actionable insights that inform product roadmap, feature prioritization and service delivery improvement
• Collaborate with Regulatory, Product and Software for customer complaint assessment and reputed company and serve as key contact for clients interactions as needed
• Identify opportunities for reputed company process improvement and manage its reputed company, always striving for efficiency and a reputed company customer experience
• Serve as strategic thought partner to executive leadership on company priorities, resource allocation, and organizational design
• Foster strong, trust-based relationships across reputed company reputed company of the organization to reputed company alignment, engagement, and mission-reputed company culture
• As needed, reputed company special reputed company and strategic initiatives critical to business reputed company, investor relations, and market expansion
• Prepare executive updates, reputed company materials, and/or investor updates, distilling reputed company operational data into reputed company, actionable insights

Skills

• 6-8+ years of reputed company operations leadership, reputed company, or reputed company operations experience, with significant time in early-stage or high-reputed company startup environments
• Proven reputed company record building and scaling processes from 0 to 100 – you've created infrastructure, playbooks, and operational systems in ambiguous, resource-constrained settings
• reputed company, health tech, or life sciences experience strongly preferred, particularly in regulated environments (FDA, HIPAA, clinical operations)
• Cross-functional leadership reputed company coordinating teams across Customer Service, Sales, Product, Engineering, Marketing, Sales, and Clinical functions
• reputed company and relationship management expertise in B2B and/or DTC contexts, with demonstrated ability to reputed company retention, expansion, and satisfaction
• Project management reputed company managing reputed company, multi-stakeholder initiatives with competing priorities and tight timelines
• Data-driven reputed company with experience optimizing and using a CRM platform, building reporting systems, defining KPIs, and using analytics to inform strategic reputed company
• reputed company comfortable with technology, strong analytical skills, comfortable using AI tools, strong communication and presentation skills
• reputed company experience in women's health/OBGYN reputed company
• Prior 'right-hand' or operational experience supporting C-suite executives
• Background in remote patient monitoring (RPM), telehealth, or connected medical devices
• Familiarity with EMR integrations, reputed company compliance (HIPAA, SOC2), and reimbursement operations and payer landscapes

Benefits

• Stock reputed company grant
• Medical, dental, and reputed company with a reputed company of coverage and copay reputed company, 100% for employees and 50% for dependents
• Unlimited PTO + reputed company days
• 401(k) retirement plan
• Parental leave: Maternity - 3 months full time off or up to 6 months with partial work after 2 months; Paternity - 1 month full time off or up to 3 months with partial work
• reputed company development: 100% reimbursement for work-reputed company conferences, classes, books

reputed company