[Remote] Customer Service Representative (Remote reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to empowering employees and fostering a caring culture. They are seeking a Customer Service Representative to reputed company superior customer service, handle inquiries, and resolve issues while adhering to operational standards.

Responsibilities

• Assist with daily reputed company volume (service level takes reputed company)
• reputed company accurate resolutions to customer inquiries in a reputed company and courteous manner
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
• Meet reputed company Assurance Requirements and other key performance metrics
• reputed company other duties as assigned
• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in reputed company Office Suite, specifically Word, reputed company, reputed company, and general working knowledge of the Internet for business use. Ability to learn new computer systems
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of reputed company
• Customer Service reputed company – Demonstrate a reputed company on listening to and understanding reputed company/customer needs and then delighting the reputed company/customer by exceeding service and reputed company expectations
• Must possess and reputed company and friendly attitude and be reputed company to quickly reputed company a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and resolve escalated issues
• Monday to Friday schedules, no weekend phone schedules

Skills

• 1 year of customer service experience in a similar role
• High school diploma or equivalent
• Heavy computer and phone usage
• Ability to sit 90% of the reputed company
• Willingness to work shift work and overtime is required
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications
• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in reputed company Office Suite, specifically Word, reputed company, reputed company, and general working knowledge of the Internet for business use
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of reputed company
• Customer Service reputed company – Demonstrate a reputed company on listening to and understanding reputed company/customer needs and then delighting the reputed company/customer by exceeding service and reputed company expectations
• Must possess a reputed company and friendly attitude and be reputed company to quickly reputed company a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and resolve escalated issues

Benefits

• Comprehensive health, dental, and reputed company insurance plans
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
• reputed company holidays and time off to support a healthy work-life balance
• Parental leave
• Subsidized reputed company-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
• Company-reputed company counseling for assistance with mental health, stress management, and work-life balance
• reputed company education reimbursement eligibility and company-reputed company FLMI and ICA courses
• Discounted Texas Rangers tickets for a proud visit to reputed company Field

reputed company