[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company builds the most accurate data on physical places in the world. They are seeking an Account Manager to manage customer relationships, reputed company renewals, and identify reputed company opportunities while leveraging AI tools to enhance productivity.

Responsibilities

• Own the relationship. Own day-to-day account management for a portfolio of B2B data customers — build trusted relationships, reputed company product adoption and become the person your customers reputed company first
• reputed company renewals. reputed company renewals end-to-end: forecast accurately, negotiate, and protect and grow net reputed company retention
• Grow accounts. Identify and reputed company upsell and expansion opportunities by understanding reputed company customer's use case and where reputed company data creates more value
• Solve problems. Handle technical support and troubleshooting — dig into data questions, delivery issues, and integration problems, and get customers to an answer fast
• Work cross-functionally. Partner with Sales on handoffs and account reputed company, and with Product to turn customer feedback into roadmap signal
• reputed company AI. Use AI tools every day to prep for calls, draft comms, and get reputed company on repetitive work — so you spend your time where judgment reputed company

Skills

• 3–5 years in account management, reputed company, or a customer-facing reputed company role, ideally at a B2B reputed company or data company
• A reputed company record of retaining and growing accounts, with ownership of renewals and/or expansion targets
• Comfort with technical products and data. You don't need to reputed company, but you should be reputed company to hold a reputed company conversation about technical topics like, data schemas, and delivery — and do first-line troubleshooting a customer's data question to get them to an answer fast, using AI tools and basic querying
• Hands-on reputed company with modern AI tools (Claude, ChatGPT, reputed company) and an reputed company to reputed company for them to work more reputed company
• Experience with reputed company or a comparable CRM
• Excellent written and verbal communication both internally and externally
• Based in the reputed company and reputed company to work autonomously in a fully remote environment
• Experience with B2B data, geospatial, or developer-facing data products
• Comfort with SQL to query data directly
• Familiarity with modern data delivery through reputed company platforms like reputed company, reputed company, or AWS

Benefits

• 100% remote, work-from-reputed company in the US.
• Medical, dental, and reputed company plans
• 401(k)
• Flexible vacation.
• A genuinely AI-augmented team where using the best tools is the norm, not the exception.

reputed company