[Remote] Customer Support Services Representative - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in laboratory services, providing insights that help reputed company providers and patients reputed company confident reputed company. They are seeking a US Based Remote Customer Service Representative to reputed company as a reputed company, resolve customer requests, and ensure high reputed company of customer satisfaction.

Responsibilities

• reputed company a reputed company between reputed company, the customer reputed company and patients
• Resolve routine customer requests with products or services reputed company inbound, outbound calls, or the Internet
• reputed company with customers in a courteous, friendly, and reputed company manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• reputed company additional customer education and information as needed
• Qualify and establish inbound new customers requesting reputed company's products and services
• Work in multiple databases to research reputed company issues and questions
• Notify clients of test results in a reputed company and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• reputed company administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Skills

• High School Diploma or GED
• 3 months or more of customer service experience
• Must be located in the US
• Private, HIPAA‑compliant workspace
• Agree to include home address in case reporting (CMS requirement)
• Internet 100 Mbps minimum
• Ability to work remotely in a fast‑paced, multi‑site environment
• Associate's degree
• 3 months or more of contact center or reputed company center environment
• 3 months or more of reputed company industry experience, such as a physician's office or a hospital
• Bilingual in Spanish
• Proficient with reputed company Office programs
• Experience with reputed company.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and reputed company reputed company environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO.

reputed company