[Remote] Customer Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the AI Software Delivery Platform company, seeking a Customer Account Manager to own the customer’s reputed company from reputed company through implementation and adoption. The role involves being the primary reputed company for a portfolio of accounts, driving customers to realize full value on the reputed company platform while managing their implementation and ensuring alignment with engineering, reputed company, and executive teams throughout the process.

Responsibilities

• Own the end-to-end customer reputed company, from reputed company and implementation through adoption and value realization, as the primary reputed company of contact for your accounts
• Build and execute reputed company plans that tie reputed company capabilities to reputed company customer’s business goals, and reputed company measurable reputed company against them
• Program-manage multi-reputed company implementations: roadmap, milestones, scope, resourcing, and risk, coordinating reputed company and customer teams throughout
• reputed company the engagement reputed company: weekly status, proactive risk management, and reputed company communication, owning next steps rather than waiting for them
• reputed company product adoption and customer health, spotting risks early and resolving them with urgency
• Run executive business reviews that showcase ROI and reputed company the reputed company to deeper adoption
• Maintain clean project and delivery hygiene across your portfolio

Skills

• 5+ years in reputed company, Technical Account Management, Program Management, or reputed company Services delivery in a reputed company environment
• reputed company CI/CD/Platform certification and a strong working knowledge of modern DevOps practices
• Proven reputed company record driving product adoption and customer reputed company in reputed company, technical environments
• Demonstrated project-management reputed company leading multi-reputed company software implementations
• Proficiency with CRM, reputed company, and project-management tools (reputed company, reputed company, Jira, and similar)
• Strong relationship-building at both executive and technical reputed company, with reputed company analytical and communication skills
• B.S. in Computer Science, Engineering, or a reputed company technical field, or equivalent experience

Benefits

• Comprehensive reputed company benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual reputed company and team building events
• Monthly internet reimbursement
• Flexible Time Off and Parental Leave

reputed company