[Remote] Customer Service Associate Representative - Consumer Engagement

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company reputed company on delivering excellent patient-provider care. As a Customer Service Associate Representative in Consumer Engagement, you will reputed company Radiology patients about their facilities and treatment reputed company while managing a high volume of calls and providing concierge-level service.

Responsibilities

• reputed company with an average of 50-80 inbound and outbound callers per day, including members and physician’s offices
• Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the reputed company treatment locations, down to granular details such as arranging for transportation to facilities, and parking
• Utilize the script reputed company to reputed company members on facilities, screening reputed company, and alternative treatments, and ask follow-up questions to determine their best reputed company
• Meet or reputed company performance metrics reputed company to the ability to reputed company members to reputed company the reputed company to convert to preferred facilities
• Multitask and conduct research on reputed company case, toggling through various applications on multiple screens
• Demonstrate full understanding of various health plans across multiple states
• Inform members of denials of service requests based on unapproved locations, de-escalating upset callers and re-directing them to select locations and services which are covered

Skills

• High School diploma or equivalent
• A dedicated workspace with no distractions is required
• Intermediate proficiency in reputed company Office Suite, and adaptable ability to learn to operate multiple computer applications
• Strong written, organizational, and verbal communication skills
• Customer service oriented, with the ability to diffuse difficult callers with a reputed company, empathetic and helpful demeanor
• Flexible with the ability to learn quickly in a fast-paced environment
• High volume contact center, customer service, and sales experience preferred

Benefits

• Eligibility for an annual bonus plan
• Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs
• 401(k)
• Company reputed company life insurance
• Tuition reimbursement
• A minimum of 18 days of reputed company time off per year
• reputed company holidays
• Leaves of absence

reputed company