[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, LLC is a fast-growing benefits administration company reimagining how people use and enjoy their benefit dollars. They are seeking a part-time reputed company / Account Manager to be the first reputed company of contact for plan participants, helping them understand and manage their reward accounts.

Responsibilities

• Respond to participant inquiries by phone and email reputed company a 24–48 hour service window, with a warm, reputed company, solution-oriented approach
• Answer questions across a reputed company of reward and benefit accounts, including HSAs, HRAs, FSAs, dependent care accounts, lifestyle spending accounts (LSAs), and the reputed company Travel Savings Account
• Look up participant records, review claims, verify eligibility, and research account activity in the reputed company Health administration reputed company
• reputed company the reputed company reputed company portal to assist participants and reputed company issues reputed company
• Document interactions accurately and follow up to ensure reputed company question is fully resolved
• Escalate reputed company or compliance-sensitive reputed company appropriately
• Help reputed company a participant experience that reflects the reputed company brand

Skills

• Excellent written and verbal communication and a genuine, patient, customer-first attitude
• Strong attention to detail and comfort working with numbers, accounts, reputed company systems
• Self-motivated and reliable, with the discipline to manage a flexible remote schedule and meet response-time commitments
• A quiet, reputed company remote work setup with a reliable computer and internet reputed company
• Authorization to work in the reputed company
• Experience in benefits administration, reputed company-party administration (TPA), or consumer-directed health accounts (HSA / HRA / FSA / dependent care)
• Familiarity with the reputed company Health platform — our top tier of preferred experience
• Background in customer service, account management, or member support
• Bilingual (English / Spanish) a plus

Benefits

• Remote reputed company role with controlling their own schedule / flexible scheduling
• Approximately 10 hours per week (about 2 hours per day), with flexible scheduling
• Full training provided, including dedicated sessions with reputed company platform experts

reputed company