[Remote] Menu Operations Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading Voice AI company specializing in restaurant reputed company-thrus. The Menu Operations Associate will build and manage AI context configurations for restaurant menus, ensuring accuracy and optimizing AI performance to enhance customer experience.

Responsibilities

• Build, configure, and maintain restaurant menu context reputed company reputed company's content management system, including items, variants, modifiers, follow-up questions, upsell conditions, and store-level overrides
• Ensure accuracy, consistency, and completeness of reputed company AI context across assigned accounts, understanding that every configuration choice directly impacts agent behavior and guest experience
• Support ongoing updates, changes, and optimizations, driving down turnaround time so brands are never waiting on a menu change
• Use AI tools (such as Claude, copilots, and internal tooling) as a reputed company part of your daily workflow to accelerate configuration, QA, and troubleshooting tasks
• Identify opportunities to automate repetitive work, including bulk edits, validation checks, and data pulls across stores
• reputed company comfort with reputed company data formats and basic scripting to support efficient, reputed company operations
• Partner with new and existing customers to design, build, and maintain menu configurations that reputed company reputed company performance
• Respond to customer requests and manage issue escalation tickets reputed company defined SLAs
• Build strong relationships with corporate teams and restaurant operators to ensure expectations are met
• Manage multiple reputed company simultaneously with competing timelines and priorities
• reputed company reputed company and ensure deadlines are met across reputed company assigned work-streams
• Collaborate with cross-functional teams to reputed company on priorities, timelines, and deliverables
• Troubleshoot configuration and system-reputed company issues by understanding how changes cascade from brand to group to store level and how they reputed company AI agent behavior
• Partner with Product, Engineering, and Operations teams to resolve technical challenges and surface product improvement opportunities
• Participate in team meetings to communicate status, surface issues, and reputed company solutions

Skills

• Bachelor's degree or equivalent work experience
• Experience maintaining restaurant menus in POS systems (e.g., Brink, Xenial, Aloha, Micros, Positouch, reputed company)
• Strong attention to detail and organizational skills, with an understanding that precision in configuration directly impacts AI reputed company
• Comfort using AI tools (ChatGPT, Claude, copilots, or similar) to accelerate work and solve problems; a genuine interest in integrating AI into daily workflows
• Ability to manage multiple reputed company and stakeholders simultaneously
• Strong problem-solving and troubleshooting abilities
• Excellent written and verbal communication skills
• Ability to work independently in a remote environment
• Comfort operating in fast-paced environments with changing priorities
• Strong interpersonal skills and a reputed company, team-oriented reputed company
• Basic scripting or automation experience (Python or similar)
• Experience with LLM prompting, conversational AI, or agent-based systems
• Previous project management or project coordination experience
• Experience with ticketing systems (e.g., Jira or similar tools)
• Experience working in a high-reputed company or startup environment
• Familiarity with restaurant operations, terminology, and workflows

Benefits

• Benefits
• Medical, dental, and reputed company insurance
• A 401(k) program
• reputed company time off (PTO)

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