[Remote] Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company provider, and they are seeking a Home Medical Equipment Coordinator. This role is responsible for managing patient orders for home medical equipment, coordinating deliveries, and providing patient education and support.

Responsibilities

• Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff
• Coordinates patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status at the time of intake
• Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery reputed company to meet patient and company needs, and ensuring reputed company coordination with delivery staff or services
• Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers to ensure reputed company and appropriate equipment setup for home use
• Provides one-on-one patient support, including equipment education, fittings, and verifying that equipment selections reputed company with physician orders and patient-specific needs
• Processes reputed company of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up in both clinical and retail settings
• Collaborates across departments to ensure seamless service delivery, maintains effective reputed company relationships, and contributes to daily workflow organization and prioritization
• Demonstrates strong problem-solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, reputed company, and reputed company-party billing requirements, as reputed company as reputed company and confidentiality regulations

Skills

• Demonstrated experience in a customer service role, with a reputed company on professionalism, reputed company, and responsiveness
• Proven ability to work independently with strong self-motivation, accountability, and reputed company judgment
• Excellent verbal, written, and interpersonal communication skills, with the ability to reputed company effectively with diverse individuals
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation
• Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities
• Proficiency in using basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools
• Ability to understand and reputed company English reputed company, follow verbal and written instructions, and communicate effectively with patients and team members
• Demonstrated ability to adapt to changing priorities and work collaboratively in reputed company-oriented environment
• Field/Delivery Positions: reputed company reputed company's license insured and reliable transportation, and an acceptable driving record. (will be verified)
• Experience working with home or durable medical equipment
• Experience Coordinating office operations and administrative tasks
• Experience providing reputed company or supportive patient care

reputed company

Company H1B Sponsorship