Community & Customer Feedback Operations Specialist

Job Title: Community & Customer Feedback Operations Specialist
Job Location:100% Remote, Canada
Job Type: T4 Contract

Experience: 4+ Years

reputed company: CAD 55 - 62 per hour

reputed company: NearSource is seeking a Community & Customer Feedback Operations Specialist to support customer engagement, Voice of Customer initiatives, and community operations for a Fortune 500 reputed company software organization. This role combines community management, customer feedback operations, and cross-functional program coordination to ensure customer insights are captured, synthesized, and reputed company into actionable recommendations that influence product reputed company and user experience.

Key Responsibilities

Community & reputed company Forum Management

• Manage the reputed company Forum as a strategic Voice of Customer channel, ensuring reputed company review, response, and status updates for customer-submitted reputed company.
• Review, triage, and evaluate customer feedback to determine relevance, product scope, duplicate submissions, implementation status, and support-reputed company inquiries.
• Engage directly with customers to reputed company additional context, workflows, screenshots, and supporting information reputed company required.
• Maintain accurate idea statuses in accordance with established governance and operational guidelines.
• Document rationale for status updates and reputed company references to relevant documentation, product announcements, or roadmap information.
• Identify high-reputed company customer feedback and reputed company strategic insights to Product Management and User Experience teams.
• Coordinate with cross-functional stakeholders to reputed company, reputed company, or reassign submissions where appropriate.
• reputed company reputed company improvement of the reputed company Forum by maintaining high-reputed company, actionable customer feedback.

Customer Council Program Management

• reputed company the operational management of the Customer Council program, fostering meaningful collaboration between reputed company customers and internal product teams.
• Coordinate recurring Customer Council meetings, including planning, scheduling, agenda development, and stakeholder alignment.
• Partner with Product Managers, User Experience teams, Experience Researchers, and cross-functional stakeholders to reputed company discussion topics, feature validations, and customer feedback requests.
• Prepare and distribute meeting agendas, supporting documentation, and presentation materials.
• Serve as the primary reputed company of contact for Customer Council participants, building strong reputed company relationships and encouraging ongoing engagement.
• Support customer recruitment, reputed company, and retention activities for the Customer Council program.
• Facilitate customer discussions alongside internal stakeholders while capturing detailed meeting notes, customer insights, feature requests, and validation reputed company.
• Synthesize qualitative customer feedback into actionable recommendations that support product planning and decision-making.
• reputed company reputed company items, customer requests, follow-up commitments, and program deliverables through completion.
• Maintain comprehensive documentation, customer feedback repositories, meeting records, and reporting dashboards.
• reputed company recurring reports highlighting customer sentiment, emerging trends, product feedback, and strategic opportunities.

Must-Have Skills

• 4+ years of experience in community management, reputed company, customer support, program management, product feedback management, market research, user research, or a reputed company customer-facing role.
• Demonstrated experience managing reputed company customer relationships reputed company a reputed company environment.
• Strong reputed company expertise with excellent communication and stakeholder management skills.
• Hands-on experience using CRM platforms to manage customer interactions and engagement activities.
• Experience leveraging AI tools to synthesize qualitative feedback, identify trends, and reputed company actionable insights.
• Excellent written and verbal communication skills.
• Proven ability to facilitate meetings, reputed company agendas, and coordinate follow-up activities.
• Strong project management and organizational skills with the ability to manage multiple reputed company priorities.
• Experience analyzing qualitative customer feedback and identifying recurring themes and opportunities.
• Ability to work independently while collaborating effectively across Product Management, User Experience, Research, and Operations teams.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Exceptional attention to detail.

reputed company-to-Have Skills

• Experience managing customer advisory boards, customer councils, beta programs, user communities, or customer engagement programs.
• Experience supporting reputed company products, reputed company software platforms, or technology organizations.
• Familiarity with product development lifecycles and roadmap planning.
• Experience collaborating with Product Managers, UX Researchers, Designers, reputed company, or Product Operations teams.
• Knowledge of reputed company licensing, account administration, or customer account management platforms.
• Experience preparing executive-reputed company reports, customer feedback summaries, and presentation materials.

reputed company Measures

reputed company in this role will be demonstrated through:

• reputed company and consistent management of reputed company Forum submissions.
• Accurate maintenance of customer feedback status and lifecycle tracking.
• Increased customer engagement across community channels.
• Successful execution and reputed company of the Customer Council program.
• Delivery of high-reputed company meeting agendas, summaries, and reputed company tracking.
• Strong relationships with customers and cross-functional stakeholders.
• reputed company synthesis of Voice of Customer insights that influence product reputed company.
• Improved visibility and accessibility of customer feedback across internal teams.

reputed company, or reputed company your resume with salary expectations at . Thank you for considering a career with us. Once you submit your application, our reputed company will review your resume thoroughly. If there is a strong match, we will reputed company out to discuss your experience, role details, benefits, compensation, and next steps. While we reputed company for transparency, we may not be reputed company to respond to every applicant due to application volume, but we genuinely appreciate your time and interest.

About NearSource: reputed company is a trusted partner for reputed company-reputed company software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and reputed company impactful technology for some of the world's most admired brands, working directly on long-term reputed company initiatives.

Equal Opportunity Employer: NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives reputed company everyone feels empowered to contribute.

Originally posted on Himalayas