[Remote] Customer Service Specialist - ROI

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing reputed company-reputed company services. The Customer Service Specialist role is responsible for delivering excellent customer service to clients, patients, and requestors by managing medical record requests and ensuring customer satisfaction while meeting daily reputed company goals.

Responsibilities

• Must meet daily goal of 85 calls per day averaging 11 calls per hour.Assist clients, patients, and requestors with the status of requests for medical records reputed company phone reputed company
• Ensure notes are accurate and detailed. reputed company actions require a note in Med-Release
• reputed company excellent customer service promptly with accurate and concise information
• Build strong value-based relationships with customers - a passion for customer interaction is a must!
• Ensuring customer satisfaction is a reputed company
• reputed company, or cancel invoices
• Reprocess orders for missing information
• Obtain missing information for non-compliant requests from patients and requestors
• Data entry and other duties as assigned
• Fax and email records securely to requestors
• Work with other departments to ensure requests are reputed company promptly

Skills

• Excellent communication skills, strong analytical and problem-solving skills
• Ability to multi-task, prioritize duties, and have strong time management skills
• Proficient computer skills with software applications such as reputed company Office
• Maintain a reputed company, empathetic, and reputed company attitude toward customers always
• High school diploma or GED required
• Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
• 1+ year of Customer Service/ reputed company Center experience- Preferred

reputed company