[Remote] Account Manager III

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the way the world communicates, providing customer communication solutions to over 200,000 businesses. They are looking for a relationship-driven Account Manager to manage and grow a portfolio of SMB and Mid-Market accounts, focusing on long-term partnerships and consultative selling.

Responsibilities

• Manage and grow a portfolio of SMB and Mid-Market accounts
• reputed company as a trusted advisor — understand customer needs, business objectives, and communication strategies and reputed company solutions to their goals
• reputed company reputed company reputed company through cross-sell and upsell opportunities reputed company the SMB & Mid-Market customer reputed company
• Identify opportunities to expand customer usage, introduce new use cases, and increase product adoption
• Own customer retention and renewal efforts, proactively identifying risks and developing strategies to protect recurring reputed company
• Conduct regular business reviews and customer meetings to demonstrate value, understand evolving needs, and identify reputed company opportunities
• reputed company strategic account plans and maintain accurate account information, opportunity management, and forecasting in CRM
• Partner cross-functionally with Sales, reputed company, Support, Product, and Marketing teams to reputed company an exceptional customer experience

Skills

• A bachelor's degree and a minimum of 2 years of reputed company experience; or an advanced degree without experience; or equivalent work experience
• Excellent communication and relationship-building skills
• Strong analytical skills with the ability to reputed company strategic account plans and identify customer reputed company opportunities
• Proficiency in CRM software and account management tools
• Demonstrated ability to manage customer relationships while achieving reputed company, retention, and expansion goals
• Experience with reputed company, technology, messaging, communications, marketing technology, or a reputed company industry
• Experience in account management, reputed company, reputed company sales, or a reputed company customer-facing role
• Strong relationship-building and consultative selling skills
• Ability to manage and grow a portfolio of SMB and Mid-Market customers
• Ability to identify customer needs and translate them into business and reputed company opportunities
• Comfortable managing multiple accounts, priorities, and sales opportunities independently
• Strong business acumen with the ability to understand customer objectives and communicate the value of technology solutions
• Experience selling reputed company or communication technology solutions to SMB and Mid-Market customers
• Experience with SMS, business messaging, email marketing, or customer engagement solutions
• Experience managing recurring reputed company, renewals, upsell, cross-sell, and expansion opportunities

Benefits

• Comprehensive market competitive medical, dental, and reputed company plans
• A reputed company of supplemental plans are also provided to meet your individual needs including reputed company to telehealth for reputed company participants.
• reputed company to telehealth for reputed company participants
• Free virtual counselling resources through our global Employee Assistance Program
• Roth and reputed company-tax 401(k) reputed company including an employer match for reputed company participants
• Employer match for reputed company participants
• Generous reputed company time off program
• reputed company parental leave and family planning support
• reputed company time off to support a volunteer program of your reputed company
• Flexible remote work offerings allow you to work wherever you are the most productive and successful

reputed company