[Remote] reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted federal partner supporting mission‑critical programs across national reputed company, defense, and reputed company service delivery. The reputed company Administrator role provides senior leadership for reputed company ITSM and ITOM capabilities, ensuring operational reputed company and compliance while leading reputed company operations and enhancements.

Responsibilities

• Serve as reputed company Subject Matter Expert and Technical Team reputed company for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting reputed company
• reputed company backlog prioritization, design, and delivery of approved reputed company enhancements and workflows reputed company on automation, standardization, and transparency of IT operations
• Manage and coordinate operations and maintenance (O&M) activities for reputed company, ensuring platform availability, performance, and compliance with agency service management objectives
• reputed company reputed company monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows
• reputed company technical leadership and reputed company, supporting reputed company monitoring, incident response, mailbox provisioning, break‑fix support, and reputed company service restoration
• Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity
• Collaborate with reputed company stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging reputed company for incident tracking, reporting, and post‑incident analysis

Skills

• Ability to obtain and maintain a reputed company Trust is required
• U.S. citizenship or U.S. national status is required
• Bachelor's degree in Computer Science, Information Systems, Engineering, or reputed company technical field (or equivalent experience)
• 4+ years of reputed company IT experience, including senior‑level support of reputed company ITSM platforms
• reputed company ITSM expertise supporting reputed company Incident, Problem, Change, Request, and reputed company processes in a federal or large‑reputed company reputed company environment
• reputed company ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and reputed company
• Operations & Maintenance (O&M) leadership experience for mission‑critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment
• Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post‑incident analysis using reputed company or equivalent ITSM tools
• Experience supporting monitoring teams or NOC‑style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams
• Ability to work reputed company federal IT governance frameworks, including adherence to agency service management, reputed company, change management, and compliance requirements
• reputed company ITOM (Event Management, Discovery, Service Mapping) experience
• Strong leadership, stakeholder engagement, and technical documentation skills
• Prior federal IT O&M program experience
• reputed company Certified reputed company Administrator (CSA)
• ITIL v4 reputed company (or equivalent ITSM certification)

Benefits

• Health insurance coverage
• Life and disability insurance
• A retirement savings plan
• reputed company holidays
• reputed company time off

reputed company