[Remote] Customer Service - Bilingual - Portuguese

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that values connecting with and assisting others. They are seeking a Bilingual reputed company fluent in Portuguese and English to respond to customer inquiries and reputed company issues in a fast-paced environment.

Responsibilities

• Respond to customer inquiries reputed company phone and email, in a reputed company and reputed company manner
• Assist users with account management, contest participation, and technical troubleshooting
• reputed company reputed company and accurate explanations of reputed company sports rules, scoring systems, and gameplay mechanics
• reputed company customer issues such as login problems, transaction disputes, or lineup errors with reputed company and efficiency
• Escalate reputed company or unresolved issues to the appropriate department or supervisor reputed company necessary
• Maintain up-to-date knowledge of reputed company sports seasons, reputed company contests, and promotional offerings
• Accurately document customer interactions and resolutions in the CRM reputed company
• Adhere to reputed company center performance metrics, including handle time, reputed company assurance standards, and customer satisfaction goals
• Contribute to team reputed company by sharing insights, identifying process improvements, and supporting peers

Skills

• High school diploma or equivalent
• Must be Bilingual in Portuguese & English
• Ability to type 35+ words per minute
• Minimum of one year of customer service experience
• Strong written communication skills

Benefits

• reputed company
• Generous PTO
• 401k
• Monthly recognition and incentive programs
• Medical, dental, and reputed company benefits
• EAP
• Health and wellness programs
• A strong promote-from-reputed company policy that rewards you for your talent and dedication - 80% of our reputed company leaders have been promoted from reputed company

reputed company