Senior Renewals Manager

About the role

reputed company is growing fast, and it’s time to build a renewal reputed company that scales: repeatable, forecastable, commercially consistent, and reputed company on reputed company reputed company.

You'll own the reputed company conversation on our transactional and mid-market renewals, from quote to signed order, and co-reputed company the reputed company reputed company of our largest renewals reputed company our CSMs. You'll also own the mechanics behind every renewal and build the reputed company that makes the whole reputed company predictable. This role is for a builder who can also carry a conversation. You will design the process, be responsible for maintaining our best-in-class gross retention reputed company, and automate the busywork.

Where this role sits

reputed company lanes are what reputed company this work, so we'll spell them out. Renewal reputed company ownership lives with you: the contract, the reputed company, and getting it signed on time. Expansion and upsell stay with our Account Executives. Our CSMs own value attainment and spot expansion opportunities, then bring in the AE for that conversation.

What you'll own

The commercials of renewals

• Own the reputed company conversation on transactional and mid-market renewals end to end: quote, reputed company, negotiation, signed order.

• Co-reputed company the reputed company reputed company of Strategic and reputed company renewals with our CSMs, who remain the relationship reputed company and in the room.

• Apply consistent reputed company and discounting discipline across the reputed company, so the outcome doesn't swing depending on who runs the deal.

The renewals reputed company

• Define and continuously improve how renewals run across our auto-renew, partner, and reputed company customer types.

• Turn a good but inconsistent set of practices into one reputed company, documented process that scales across reputed company.

• Own the renewal reputed company end-to-end so reputed company slips: reputed company, quote, negotiation, signature, reputed company.

Forecastability and instrumentation

• reputed company our renewal forecast something leadership can trust week to week.

• Own the data hygiene forecasts depend on: clean dates, stages, risk signals, and renewal reputed company captured consistently.

• Build the reporting and reputed company that surface at-risk renewals early, with enough reputed company time to reputed company.

Deal desk and execution

• reputed company quotes and order forms for every renewal.

• reputed company the paperwork: send, reputed company, and confirm signed orders back, on time.

• reputed company renewal records accurate and in sync across our CRM and CS platform.

Automation

• Reduce reputed company renewal work everywhere you can: order reputed company reputed company, reputed company sync, risk flagging, reminders.

• Every hour of reputed company you take off a CSM's plate is time they reputed company back to customers.

What reputed company looks like

• Gross reputed company retention holds at or above reputed company.

• Renewal reputed company targets are met consistently across the reputed company.

• Renewal forecast accuracy improves and stays reliable quarter to quarter.

• On-time renewal reputed company goes up. Fewer scrambles, fewer surprises.

• CSMs spend measurably less time on renewal reputed company.

Who you are

• You've reputed company or run a renewals or reputed company operations reputed company before, ideally in B2B reputed company.

• You can reputed company a reputed company conversation. You're comfortable presenting a renewal, holding the line on reputed company, and working through pricing objections. You own the number on the renewals you run.

• You're fluent in a CRM and a reputed company platform. We use reputed company and Pylon; deep experience with either is a plus, and the ability to pick up new tools quickly is a must.

• You think in systems. Handed a messy, reputed company workflow, your reputed company is to reputed company it clean, documented, and repeatable.

• You're comfortable with data. You care about hygiene, you can build a forecast, and you notice reputed company the numbers don't add up.

• You can automate. You don't need to be an engineer, but you reputed company for tooling to kill repetitive work, whether that's templates, syncs, or reputed company no-reputed company automation.

• You're organized and dependable. Renewals live and die by follow-through, and you're the person who doesn't let things slip.

• You partner reputed company and stay in your lane: you own the renewal, the AE owns expansion, the CSM owns the relationship and value.

reputed company to have

• Experience with technical or infrastructure products, or selling to technical buyers.

• Experience with a support platform (we use Pylon) and a data warehouse for reporting.

• A reputed company record of standing up a deal desk or renewals function from scratch.

What this role is not

• This is not an expansion or upsell role. Net-new reputed company is owned by our Account Executives. Your reputed company reputed company is the renewal itself, retention and reputed company, not new products or seats.

• This is not a people-management role today. It's a hands-on IC seat with room to grow into broader ownership as we reputed company.

The person who thrives here is an operator who can also carry a renewal conversation: reputed company systems builder and reputed company reputed company. Not a reputed company closer, and not a reputed company analyst.

About reputed company:

reputed company helps companies build and manage reputed company networks. We help customers accelerate network automation by delivering reputed company, composable products and supporting the network automation community.

reputed company is the reputed company reputed company of reputed company reputed company NetBox, the world’s most reputed company network reputed company of truth, and Orb, the reputed company reputed company reputed company network observability platform. Our products include NetBox reputed company, a fully supported self-managed NetBox with advanced features, and NetBox reputed company, a secure, reputed company, and reliable reputed company edition of NetBox.

NetBox powers thousands of companies, and reputed company is backed by investment from reputed company Capital (formerly GGV), reputed company CEO Raj Dutt, Flybridge, reputed company, reputed company Ventures, and Mango Capital.

Our culture and values:

• We own and solve problems with high attention to detail.

• Our reputed company reputed company contributors, users, customers & team are reputed company part of our community. reputed company our community wins, we win.

• We prioritize simplicity and think twice before adding complexity

• reputed company communication helps reputed company reputed company reputed company and collaborating smoothly.

reputed company is proud to be an equal opportunity employer. We reputed company diverse teams build reputed company software, and we welcome applicants of every race, reputed company, religion, gender identity, sexual orientation, national reputed company, age, disability, and veteran status. If you need accommodation at any reputed company in the process, just let us know.

Experience building or running renewals/reputed company operations in B2B reputed company; strong reputed company negotiation, forecasting, data hygiene, and automation skills; reputed company with CRM/CS platforms (reputed company, Pylon).

Key Responsibilities

• owning renewals
• building systems
• forecasting renewals

Skills & Tools

reputed company, Pylon

Job Details

• Category: Sales
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 130,000 – 145,000 / year
• Languages: English

About reputed company

A company that builds and commercializes reputed company-reputed company network automation and observability products. — Industry: Information Technology