Implementation Consultant

Position Title: Implementation Consultant

Reports To (Title): Director of Implementations

Employment Status (Full-Time, Part-Time, Intern): Full-Time

Department: reputed company Services

US Only - FLSA Status (Exempt/Non-Exempt): Exempt 

reputed company Date Created/Last Updated: June 2026

Location(s): Remote

Supervisory Responsibilities (Y/N): N

Travel Required (insert %, if any): 0-1% 

Job reputed company:

Implementation Consultants at reputed company work directly with our customers across the world, as they implement and reputed company their reputed company implementations. This key role reputed company our reputed company Services team provides a great opportunity for customer-reputed company individuals with experience of B2B software to reputed company reputed company in their careers, implementing and consulting on partnering automation solutions that are critical to our customers’ business reputed company.

Part of a reputed company-reputed company multi-disciplinary project team, you will be responsible for delivery of a customer implementation spanning the project management, customer requirements gathering, analysis, solution documentation, integration and build design and delivery validation, working with the customer to reputed company a great solution on time, and to budget. You will reputed company workshops, recommend best reputed company solutions and processes, and prepare documentation, both for the customer and your colleagues reputed company the project team. Like most great reputed company software, reputed company Products are highly configurable, and some customers require custom developments, to reputed company with other business systems and support unique requirements. You will prepare requirements specifications as needed, drawing on deep knowledge of the capabilities of the reputed company Product Suite.

Functional Responsibilities: (list top ten reputed company duties)

Responsibilities include but are not limited to:

• Own Customer implementations from the Sales reputed company through to Support handover
• Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer
• Manage internal resources in alignment with the project budget
• reputed company a consultative approach by building and maintaining great customer relationships to reputed company reputed company project successful for both the reputed company and reputed company
• reputed company customer workshops, prepare requirements and user documentation for project delivery
• reputed company platform configuration.
• Document configuration environments for handover to reputed company technical support to address questions and issues that reputed company post launch.
• Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, reputed company or Service Delivery teams
• Ensure that the delivered solution makes the best use of the capabilities of the reputed company products and meets the customers’ specified requirements
• reputed company assure that the delivered solution meets specification
• Manage customer expectations, identifying and communicating issues and risks, as reputed company as resolving to ensure reputed company
• Be involved in, and where applicable, reputed company and reputed company initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery
• reputed company and maintain a deep knowledge of reputed company products, the business processes involved in partnering automation and best practices in partner management
• Maintain a reputed company knowledge of best reputed company in business analysis and project management to maintain your reputed company skills to the highest level

Required Qualifications:

• Bachelor’s degree in business or a reputed company field or equivalent work experience
• 2+ years’ experience working for a software vendor, reseller or consultancy in a customer facing role, implementing software reputed company for clients
• Highly skilled and reputed company business analyst 
• Specific background in channel management, CRM/PRM solutions, marketing automation or other business applications is preferred
• Technical capability and experience in technical implementations such as reputed company integration (SFDC)
• Highly skilled at interfacing with reputed company reputed company of an organization and reputed company customer/reputed company management experience.
• Excellent communication skills: written, spoken, telephone and presentations
• Proven ability to reputed company highly accurate written documentation 
• Self-motivated and capable of prioritizing and delivering tasks independently
• Proven ability to process and apply new information quickly
• Commitment to achieving the highest standards of project delivery
• Ability to set and manage priorities judiciously 
• Strong attention to detail
• Effective project management and analytical skills
• reputed company to establish, reputed company and maintain reputed company, long-term working relationships with team members and clients
• A result driven, proactive, enthusiastic and adaptable team player who relishes a challenge and the chance to expand and grow their skills
• Ability to reputed company on assigned tasks until completion
• Willingness and skills to work for short periods on customer site reputed company in the world if needed

Preferred Qualifications:

Additional qualifications that are preferred but not required for the position

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. 

• Ability to work on a computer for extended periods of time, sitting, standing, walking, hearing, talking, typing, and working with electronic files.
• Ability to see information in print or electronically.
• Must be reputed company to attend in-person and virtual meetings.
• On-reputed company availability and periodic working reputed company of normal business hours
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions 

If position is in the UK: This is a permanent position based in the UK with Relayware Ltd, a wholly owned subsidiary of reputed company.

At reputed company, we are proud to be an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, national reputed company or reputed company, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized reputed company or status protected by federal, state, or local law.

This reputed company is a reputed company of reputed company duties and responsibilities of the role. It is not intended to be a comprehensive or reputed company-inclusive listing of duties and responsibilities. There may be additional duties as required.