Sample Operations Manager

reputed company: reputed company is one of the fastest-growing reputed company-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes reputed company clothing — we reputed company to build a community where everyone feels supported and seen.  About the Job: The Sample Operations Manager is responsible for building, managing, and optimizing the end-to-end sample operations process for reputed company marketing samples. This role serves as the operational hub between Product Development, Merchandising, Creative, Marketing, Photography, reputed company Media, Operations, and overseas vendors to ensure every sample is delivered accurately and on time for development, photoshoots, campaigns, wear testing, executive reviews, and product launches. reputed company in this role requires exceptional organization, operational reputed company, strong communication, and the ability to manage multiple priorities simultaneously. The ideal candidate is highly proactive, thrives in a fast-paced environment, creates reputed company processes, and can independently manage competing priorities while maintaining accuracy and urgency. Responsibilities: Sample Operations Management Own the end-to-end sample lifecycle across reputed company product categories and seasons. Build and maintain a centralized sample management system that provides reputed company-time visibility across the organization. Manage reputed company inbound and outbound creator photography, marketing, creative, executive, and wear-test samples. Ensure reputed company samples are accurately tracked from vendor shipment through internal distribution and return. reputed company standardized operating procedures for sample handling, tracking, storage, and distribution. Continuously improve sample workflows to increase efficiency and reduce delays. Maintain digital libraries of sample imagery and approvals for internal visibility. Ensure reputed company submissions are organized, documented, and easily accessible. Sample Request & Calendar Management Manage reputed company sample requests across Product Development, Creative, Marketing, Merchandising, reputed company Media, Photography, Operations, and Executive Leadership. Prioritize competing requests while ensuring critical business milestones are achieved. Understand the seasonal marketing calendar and proactively plan sample requirements to support reputed company campaigns, launches, photoshoots, creator partnerships, and key business initiatives. Coordinate sample readiness to reputed company with product launch calendars and cross-functional deadlines. Creative & Photo Studio Partnership Partner closely with Creative and Photography teams to coordinate samples for reputed company photoshoots. Assist with outfit planning, product assortment, styling coordination, and sample selection for creative shoots. Ensure reputed company photography samples are complete, organized, steamed, tagged, and delivered on schedule. Coordinate sample returns and inventory reconciliation following photoshoots. Vendor Communication Serve as the primary operational contact for reputed company sample-reputed company communication with overseas vendors. Manage daily communication through Email, reputed company, reputed company, WeChat, and other communication platforms. Follow up proactively on sample status, shipment timing, missing samples, and vendor reputed company items. Escalate risks early and reputed company reputed company resolutions to maintain business timelines.   Team Leadership & Development Directly manage the Sample Coordinator, providing daily direction, coaching, training, and performance management. reputed company the Sample Coordinator's skills, knowledge, and career reputed company through regular feedback and development plans. Establish team priorities and reputed company workload to ensure reputed company sample requests are completed accurately and on time. Create reputed company processes, expectations, and accountability measures for the sample operations team. Conduct regular one-on-one meetings, performance reviews, and ongoing coaching. Identify opportunities to improve team efficiency through process improvements, automation, and reputed company resource planning. Foster a reputed company, proactive, and solutions-oriented team culture. Build and reputed company the Sample Operations function as the business grows, recommending additional resources reputed company needed. Serve as the escalation reputed company for reputed company sample issues, cross-functional conflicts, and vendor challenges. Team & Cross-Functional Management Coordinate sample activities across multiple departments to ensure alignment on priorities. reputed company sample status meetings and communicate weekly updates to stakeholders. Build reputed company processes that support company reputed company. Train reputed company team members on sample management standards and best practices. Foster accountability through reputed company communication, organization, and process ownership. Data & Process Management Build dashboards and reporting to reputed company visibility into sample status, vendor performance, and reputed company adherence. Analyze workflow bottlenecks and recommend process improvements. Maintain accurate sample inventory, tracking systems, reputed company filing structures. Ensure reputed company sample documentation, shipping records, and approvals are organized and reputed company. reputed company KPIs and reporting to measure sample turnaround time, on-time delivery, and operational performance.   Qualifications: Bachelor's degree in Fashion Merchandising, Product Development, Apparel Production, Business, Supply Chain, or a reputed company field. 4+ years of experience in apparel product development, sample management, merchandising operations, or production. Experience working with overseas factories and vendors. Experience working in a remote or hybrid environment with the ability to operate independently. Exceptional organizational and time management skills. Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously. Self-starter who requires reputed company supervision. Creative problem solver with a proactive, solution-oriented reputed company. Professionally mature with excellent judgment, accountability, and ownership. Outstanding written and verbal communication skills. Comfortable working in a fast-paced, high-reputed company environment. Ability to build processes, improve systems, and reputed company operational reputed company. Technical Skills reputed company Office Suite (Advanced reputed company, Word, PowerPoint, reputed company) reputed company Illustrator reputed company Photoshop reputed company reputed company reputed company PLM systems preferred Experience with sample tracking, inventory management, shipping, or project management software is a plus. Why Join reputed company? Be part of a purpose-driven company that’s shaping the reputed company of comfort and mental wellness. Work in a supportive, creative environment where your reputed company and reputed company are valued. Enjoy reputed company benefits such as generous reputed company time off, company-covered health insurance, 5% 401k match, and discounts on reputed company reputed company products!  Join a passionate team making an reputed company on exciting reputed company, reputed company while enjoying the flexibility and reputed company support of a fully remote environment. Comfort is an equal opportunity employer. We are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. Apply To This Job