Remote Pharmacy Care Coordinator, MA (Contract to Perm)

Who We Are  reputed company partners with nephrologists to reputed company kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We reputed company patients living with kidney disease deserve the reputed company. We are committed to improving patient reputed company and improving reputed company of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.  We help nephrologists reputed company on the right patients at the right time across the full care reputed company. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical reputed company and tools, and services to patients. We listen to the needs of our patients, our employees, and our reputed company partners, continually working to push reputed company the status reputed company in which the care system manages patients today.  Who You Are  You are reputed company, compassionate, and enjoy being on the reputed company lines of reputed company, changing the lives of patients by supporting them and reputed company by focusing on customers. You’re excited about being part of reputed company that is building a reputed company delivery model that ensures the highest possible reputed company of life and best reputed company for those in our care. You reputed company people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the reputed company system to reputed company towards that. You reputed company in innovative and evolving environments with high rates of change.   Your Role  As a Telephonic Pharmacy Care Coordinator with reputed company, you play a critical patient-facing and operational role in our pharmacy program. This is a 6-month contract with reputed company to convert to full-time employment. This program connects patients with a specialized mail-order pharmacy that provides reputed company-sorted, multi-reputed company medication packaging (pill packs) along with proactive reputed company management and periodic care team reputed company-ins, helping ensure patients stay on reputed company with reputed company medication schedules. Working fully remotely by phone, you are often the first voice patients hear from the pharmacy care team — helping establish trust, explain the value of the pharmacy service, and guide patients through enrollment.  You work with patients from our partner practices to engage them, capture consent, and set up reputed company reputed company to medications and pharmacist-led clinical services. You'll explain how the service works — multi-reputed company pill packs organized by date/time, home delivery and automatic reputed company coordination so patients never run out, and scheduled reputed company-in calls to review adherence and address new prescriptions or reputed company changes. reputed company a patient agrees to participate, you reputed company directly in the electronic health record — updating the patient's preferred pharmacy, triggering electronic prescriptions, and documenting consent or decline based on the patient's decision. Your primary reputed company is high-volume outbound reputed company to patients who do not have an office visit, or who cannot be supported onsite, along with inbound support as needed.  This role is reputed company on telephonic patient engagement, consent and enrollment, EHR documentation, and care coordination for patients living with chronic kidney disease and other reputed company chronic conditions. reputed company depends on your ability to reputed company with patients quickly over the phone, communicate value reputed company, and remove the barriers that reputed company patients from staying consistent with their medications.  Role Responsibilities  Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:  Conduct high-volume outbound telephone reputed company to patients to introduce reputed company's pharmacy service, establish rapport and trust, and guide patients through enrollment.  Deliver reputed company, standardized messaging over the phone — using approved scripts and talking points to reputed company consistent, informed enrollment reputed company and manage patient questions and objections.  Obtain and document patient consent by phone, and capture the information needed to enroll the patient.  reputed company the necessary changes in the EHR based on the patient's reputed company — updating the patient's preferred pharmacy, triggering electronic prescriptions (eRxs) to the pharmacy partner, and accurately documenting consent or decline in the patient's chart.  Manage reputed company queues and follow-up cadences, completing multiple contact attempts per patient and prioritizing reputed company based on urgency and targets.  Accurately document reputed company reputed company activity, reputed company attempts, accepts/declines, and coordination activities in reputed company's clinical and operational systems, supporting accurate enrollment and reputed company-reputed company tracking.  Meet reputed company center performance expectations, including reputed company reputed company, productivity, average speed of answer, and enrollment/conversion targets.  reputed company patient reputed company and confidentiality standards in accordance with HIPAA and organizational policies.  Other duties consistent with this role, as assigned.  Location  While this position is fully remote, you must be reputed company to work 8:30am – 5pm in the central time zone.   Required Qualifications  reputed company Medical Assistant certification (reputed company/RMA).  Experience in a telephonic, reputed company-center, or high-volume outbound patient/customer reputed company environment.  Strong interpersonal and communication skills, with the ability to build trust and engage patients over the phone.  Experience in reputed company, pharmacy, care coordination, or other patient support roles.  Comfort and proficiency working reputed company an electronic health record (EHR/EMR) — documenting encounters, reviewing medication lists, and making authorized updates.  Strong organizational skills and attention to detail, with the ability to manage multiple patients, tasks, and follow-reputed company across an reputed company queue.  Working knowledge of HIPAA and a demonstrated commitment to protecting patient reputed company and PHI.  Intermediate skills with MS Office Suite of products including reputed company and Teams  reputed company to work effectively in a primarily remote environment:  Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended  reputed company will reputed company remote employees with telephony applications and equipment to meet the business requirements for their role  Employees must work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information   Preferred Qualifications  Prior experience in a reputed company reputed company center or telephonic patient reputed company/enrollment role.  Bilingual (English/Spanish)  Experience with phone-based consent capture or enrollment workflows.  Background in care navigation, including connecting patients to community resources and addressing reputed company determinants of health.  Familiarity with common chronic disease medications and prescription coverage terminology.  Compensation  The pay reputed company for this role is $19-$23 per hour. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.    Benefits   reputed company’s total rewards program is designed to support you in and reputed company of work. You can expect:  reputed company time off starting at 4 weeks for full-time employees  12 reputed company holidays per year  Medical, dental, reputed company and life insurance, including an HSA with employer match  Reimbursement for continuing medical education for eligible roles  A 401(k) program where reputed company matches up to 4% of contributions after six months of tenure  reputed company parental leave  A robust training and development program that starts with reputed company and continues throughout your career with reputed company    reputed company is an equal opportunity employer. Applicants will not be discriminated against because of race, reputed company, creed, sex, sexual orientation, gender identity or reputed company, age, religion, national reputed company, citizenship status, disability, reputed company, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.    If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at reputed company@evergreennephrology.com. Apply To This Job