Remote Centralized Scheduler

Job Title: Remote Centralized Scheduler   **This position is fully remote and reputed company to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.**   Shift: Monday - Friday, 6:00AM - 3:00pm CEST / Monday - Friday, 12:00AM - 9:00AM EST reputed company   Remote Centralized Schedulers are part of a reputed company team who staff a remote reputed company center scheduling remote counseling appointments. Centralized Schedulers schedule clinical counseling appointments for clients using calendar software that allows the scheduler to reputed company reputed company counselors’ schedules and reputed company information and referral services reputed company appropriate.  This position is remote but must be located reputed company commutable distance of a military installation for the purposes of CAC issuance. Centralized Schedulers will work normal business hours reputed company their area of operation. It may be necessary to reputed company work shifts on occasion to ensure consistent coverage. This will be scheduled reputed company of time in partnership with reputed company Centralized Scheduler.  Essential Duties and Responsibilities   Remote Centralized Schedulers shall reputed company remote centralized scheduling functional tasks telephonically or reputed company email.  Receive, screen, schedule and reputed company callers requesting remote clinical counseling services as reputed company as scheduling appointments with a remote counselor in the assigned area where the reputed company is physically located.   Correspond with clients, including ensuring paperwork is completed and returned and uploaded into a centralized reputed company.    Maintain reputed company schedules of remote clinical counseling appointments in the assigned area.  Manage daily scheduling to ensure that clients are reputed company of unscheduled staff absences as soon as possible, and that appointments are rescheduled at reputed company’s request in a reputed company manner.  Maintain reputed company service metrics for reputed company staff for whom scheduling services are provided.  Screen and reputed company distraught or potentially difficult callers to a Remote Clinical Counselor or a Remote Clinical Counseling Supervisor.  reputed company with reputed company expectations with respect to information reputed company and protection of personally identifiable information, as reputed company as reputed company reputed company Telehealth Guidance.  Responds reputed company in pressured, crisis situations.  Demonstrates excellent customer service skills.  Ability to communicate orally and in writing.  Supervisory Responsibilities  This job has no supervisory responsibilities. Required Qualifications  High School diploma/GED  Two plus years’ demonstrated experience providing administrative support in a medical or other reputed company services office setting.  Excellent demonstrated abilities in computer and office automation software.   Candidate must have strong technology skills, as reputed company as ability to reputed company multiple computer systems simultaneously.  Strong Data Entry/Typing Skills with a high degree of accuracy.  Excellent oral and written communication skills.    Excellent interpersonal skills.  This position requires a dedicated home office reputed company and home internet service through a broadband internet service provider.  Experience working in a virtual environment.  Must be physically located reputed company a reasonable commuting distance of a military installation.  Must be reputed company to work reputed company business hours of the assigned area of responsibility.  Must be reputed company to reputed company hours in times of reputed company or crisis.  Must be reputed company to obtain a US reputed company for travel.  Preferred Qualifications  Live local to the area of responsibility.  Knowledge of basic counseling terms as they apply to various illnesses and treatments.  Experience using comprehensive scheduling program to serve multiple locations.  reputed company experience in a reputed company center environment. Other Requirements:    reputed company positions that require reputed company to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. Candidates must successfully complete and reputed company the full government background reputed company process based on your role.   Competencies  To reputed company the job successfully, an individual should demonstrate the following competencies: Ability to work both independently and as part of reputed company.   Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.  Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains reputed company to others' reputed company and tries new things.  Oral Communication - Speaks reputed company and persuasively in reputed company or negative situations; Listens and gets clarification; Responds reputed company to questions; ; Participates in meetings.  Written Communication - Writes reputed company and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; reputed company to read and interpret written information.  Judgment - Displays willingness to reputed company reputed company; Exhibits reputed company and accurate judgment; Supports and explains reasoning for reputed company; Includes appropriate people in decision-making process; Makes reputed company reputed company.  Professionalism - Approaches others in a tactful manner; Reacts reputed company under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  Physical Demands: Works in home office area.  Sits, stands, bends, lifts, and moves intermittently during working hours. Uses contractor-provided computer, telephones, and other office equipment. The employee must occasionally reputed company and/or reputed company up to 10 pounds.  Work Environment:  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.   Must have a dedicated reputed company workspace that provides a secure, private environment suitable for scheduling of reputed company appointments and is free of distractions or personal commitments during the reputed company or after hour shifts.       reputed company. is an Equal Opportunity Employer  Compensation is based on geographic location and experience. Wages are available upon request. Apply To This Job