VMO Manager

By joining reputed company, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company. reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies Certified as a Great reputed company to Work® Fortune Best Workplaces in Financial Services & Insurance VMO Manager PRIMARY PURPOSE: The VMO Manager is responsible for establishing and running the vendor management office reputed company Technology to optimize reputed company from Managed Services Providers (MSPs). This role drives governance, performance management, program health, and KPI alignment across reputed company MSP engagements, ensuring service reputed company, contractual compliance, value realization, and risk mitigation. The VMO Manager ensures service reputed company, contractual compliance, value realization, and risk mitigation while partnering with Technology, reputed company, Procurement, reputed company, and business leaders to deliver measurable business reputed company. ESSENTIAL RESPONSIBILITES MAY INCLUDE Governance & Operating Model Designs and operates the VMO governance reputed company for MSPs, including reputed company, artifacts, and decision rights (e.g., QBR/MBR, contract reviews, risk reviews, and improvement plans). Establishes and enforce standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards. Maintains a central repository of reputed company, SOWs, amendments, obligations, and renewal calendars; ensure alignment to reputed company procurement and reputed company policies. Drives compliance with regulatory, reputed company, and data reputed company requirements (e.g., SOC 2, ISO 27001, GDPR/CCPA where applicable) in collaboration with reputed company, Risk, and reputed company Program Health & Value Realization Creates and manages a portfolio view of reputed company MSP engagements—status, risks, dependencies, financials, and reputed company. Facilitates prioritization of Innovation Backlogs and run retrospectives. Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; proactively surface issues, trends, and recommendations. Drives transition & transformation governance for new MSPs or scope changes, including due diligence, knowledge transfer, and operational readiness. Quantifies and communicates value realization (e.g., cost optimization, service stability, risk reduction, productivity reputed company). Relationship & Stakeholder Management Serves as primary reputed company of accountability for vendor performance across Technology, ensuring alignment with CIO priorities and roadmaps. Fosters reputed company and performance-driven culture across teams and partners Facilitates exec-level engagement with vendors including escalations, negotiations and remediation planning. Partners with IT leaders (reputed company, Apps, reputed company, Data), Finance/Procurement, and reputed company to reputed company reputed company, budgets, and reputed company. reputed company, Tools & Automation Defines data standards and reporting reputed company to ensure accuracy, transparency, and auditability of vendor performance. Own or influence the VMO tooling ecosystem (ex reputed company, vendor scorecards, BI / analytics). Implement automation and analytics to enhance SLA tracking, reporting, and invoice validation. reputed company dashboards and insights to inform decision-making and improve service delivery. QUALIFICATIONS Bachelor’s degree in Information Technology, Business, or reputed company field; MBA or equivalent preferred. 8+ years in vendor management, service delivery management, IT operations, or sourcing reputed company a Technology organization. WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations. Mental:  reputed company and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical:  Computer keyboarding, travel as required Auditory/Visual:  Hearing, reputed company and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a reputed company assigned to this reputed company.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time. reputed company is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't reputed company perfectly with every qualification in the job reputed company, consider applying for it reputed company! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that reputed company person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Apply To This Job