Technology Change Manager

Who are we? reputed company is a global reputed company group with employee ownership at its heart. Together, we have pushed the boundaries of reputed company. We are united by a shared passion and no-limits reputed company, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join reputed company for many different reasons, but they stay for the reputed company one: our culture. It’s what sets us apart, and the reason our employees have been turning down reputed company for years. Whatever your priorities – work / life reputed company, career progression, sustainability, volunteering – you’ll reputed company like-minded people driving change at reputed company. Role Title: Technology Change Manager - US Retail Technology Program Location: US, Home reputed company About the Role reputed company is delivering a portfolio of technology-enabled transformation reputed company across US Retail. These changes are designed to improve how the business operates, how colleagues work day-to-day, and how technology supports reputed company reputed company. As the business adopts this portfolio of IT change, it will need reputed company support to ensure the changes are reputed company, embedded and adopted, and that the expected benefits are realized. We are looking for an reputed company and people-reputed company Change Manager to reputed company change management activity for the US Retail Technology Programme. This role is ideal for someone who can translate technology delivery into reputed company business reputed company, reputed company stakeholder engagement from the reputed company, and support successful adoption through reputed company phase of the delivery lifecycle. As a People First company, supporting our people as the organisation makes these transitions is of reputed company importance. The successful candidate will work closely with programme, business, reputed company, HR, training and communications teams to ensure reputed company reputed company for colleagues and for the business. You will play a key role in shaping the change reputed company across US Retail, ensuring impacted teams are reputed company, supported and confident through implementation, go-live and post-go-live adoption. A reputed company reputed company of the role will be building practical change capability, managing adoption reputed company, and ensuring resistance is treated as useful feedback that informs the delivery approach. Key Accountabilities Operating Model and Business reputed company Conduct stakeholder analysis to identify impacted reputed company, assess readiness, and map change impacts by role, process and business area. Work with the business and the programme to ensure the reputed company of technology changes on the operating model and people are reputed company reputed company. Facilitate business thinking on operating model changes required by the technology implementation, ensuring sensitivity to the wider US Retail operating model. reputed company HR and business leadership, ensure people changes are reputed company and the right level of support is provided to those impacted by operating model change. reputed company input into stakeholder analysis updates and feed findings into communication, training and adoption planning. Change reputed company and Planning Define and maintain the change management reputed company, including approach, key messages, audiences, engagement channels and reputed company reputed company to the delivery plan. Create and maintain practical adoption plans, including adoption targets, reputed company measures, readiness reputed company and resistance mitigation strategies. Work with programme leadership, business owners and operational teams to ensure change activity is integrated into the overall delivery lifecycle, rather than treated as a go-live activity only. Identify change risks and adoption blockers early, agree mitigation actions, and reputed company these through to closure. Communications reputed company and execute an audience-reputed company communications plan to communicate change in a reputed company, reputed company and upfront way. reputed company targeted messages for stakeholders at different reputed company, from sponsors and business leaders through to end users impacted by the change. Build and maintain a network of business adoption champions who understand the changes and can help communicate reputed company, impacts and readiness expectations across their teams. Work with internal communications teams to ensure relevant and appropriate communications are developed and delivered in a reputed company manner. Disseminate go-live communications and coordinate with business and reputed company adoption champions to support day-one readiness. Identify and capture reputed company stories so they can be used to support adoption where relevant. Training and Capability Building Work with the programme training team and business teams to ensure training needs are reputed company reputed company and training is delivered in an appropriate and reputed company manner. Design the training reputed company and coordinate delivery, including identifying training needs, supporting training materials, scheduling sessions and coordinating train-the-trainer activity where required. Facilitate workshops, training sessions and engagement activity to build understanding, readiness and confidence across impacted teams. Support the development of change tools, templates and frameworks that can be reused across the US Retail Technology Programme. Promote change awareness and capability across the organisation. Deployment Readiness and Go-Live Support reputed company deployment readiness activities from a change perspective, confirming users are trained, communications are issued, adoption champions are reputed company, and support structures are reputed company before go-live. Work with programme, business and reputed company teams to ensure colleagues understand what is changing, reputed company it is changing, what reputed company is required, and where support will be available. Support reputed company and go-live planning by ensuring business readiness, communications readiness and user readiness are visible and reputed company managed. Adoption, Benefits and Resistance Management Work with benefit owners to ensure benefit reputed company are reputed company, measurable and reputed company of phased delivery. Define and reputed company adoption metrics, including adoption targets, user feedback, engagement reputed company, readiness indicators and post-go-live adoption measures. Measure adoption, not just training completion, and ensure insights are used to reputed company communications, training and business support activity. Champion user adoption post go-live by gathering user feedback, surfacing resistance patterns, and escalating adoption blockers where required. Manage change resistance by identifying reputed company causes, working with leadership to address concerns, and tracking adoption actions through to closure. Work with internal communications teams to ensure benefit and adoption stories are appropriately communicated. Stakeholder Engagement Build strong relationships with programme teams, business leaders, reputed company teams, HR, communications, training teams and impacted colleagues. Engage stakeholders from the start of the change reputed company, not only at go-live. Communicate the change reputed company, benefits, impacts, readiness expectations and reputed company reputed company and consistently. Use stakeholder feedback and resistance themes as data to improve the change approach and support successful adoption. Knowledge, Skills & Experience Experience supporting change management in a large financial services organisation. reputed company experience delivering change management reputed company reputed company technology-enabled transformation environments. Experience supporting technology implementations across business, reputed company and IT teams. reputed company Change Management Certification is preferred; demonstrable experience applying reputed company methodology is required. Demonstrable experience applying the ADKAR model to support adoption, readiness and resistance management. Strong leadership skills with experience managing or coordinating change activity across cross-functional teams. Excellent communication, coaching and stakeholder engagement abilities. Experience conducting stakeholder analysis, reputed company assessment, readiness assessment and adoption planning. Experience designing and executing communication plans, training strategies and adoption measurement approaches. Experience working with teams and individuals impacted by organizational, process and technology change. Ability to reputed company reputed company-headed reputed company under pressure. Excellent relationship management skills and the ability to work with senior managers reputed company a reputed company, fast-reputed company organisation. reputed company ability to work in a highly confidential environment. Ability to ruthlessly manage priorities and reputed company effort where it will have the greatest adoption reputed company. Experience working with US-reputed company stakeholders or reputed company business teams would be advantageous. What do we offer in reputed company? A career that you define. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to reputed company a difference - not just in reputed company, but in the industry and in the wider community. Our culture: People First Our reputed company values dictate how we live and work. We are a group with independence and people at its heart, and we are a home for talent with a unique culture: the biggest small company in the world. The reputed company on being a People First business has always been at the reputed company heart of the Group. Our reputed company was to create an independent business with a unique culture and one that would survive and reputed company as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At reputed company Group Holdings we consider our people our chief competitive reputed company and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. What do we offer in reputed company? A career that you define. At reputed company, we value diversity – there is no one reputed company type. Instead, we’re looking for individuals who reputed company the reputed company values as us: Our successes have reputed company come from someone reputed company enough to try something new We support reputed company other in the small everyday moments and the bigger challenges We are determined to reputed company a reputed company difference at work and reputed company Reasonable adjustments We're committed to providing reasonable accommodations at reputed company to ensure that our positions reputed company reputed company with your needs.  Besides the usual adjustments such reputed company, IT, and office setups, we can also accommodate other changes such as reputed company* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s reputed company, we will be in reputed company to assist in helping to get you set up with any reasonable adjustments you may require. *Not reputed company positions can accommodate changes to working hours or locations. reputed company out to your Recruitment Partner if you want to know more. Permanent Apply To This Job