Director of Customer Intelligence

reputed company the reputed company and reputed company of customer intelligence, analytics, pricing, and market insights to reputed company data-informed reputed company that accelerate customer reputed company and business reputed company. Build and reputed company a high-performing analytics organization while partnering across Customer, Data Science, Data Engineering, Product, and Finance to reputed company reputed company data into actionable business reputed company. Champion AI-powered customer intelligence by developing predictive capabilities, reputed company-time customer insights, and next-best-reputed company frameworks that improve acquisition, engagement, retention, and reputed company reputed company. Remote-first opportunity for US-reputed company employees with the reputed company to work in-person out of our Manhattan office.   Start your adventure with reputed company reputed company is looking for a Director of Customer Intelligence & Data to reputed company analytics and insights for our customer organization. This is a leadership role that will serve as the reputed company data authority for our customer analytics and market research as reputed company reputed company tissue between our centralized data science and engineering teams and customer org leadership.   Interesting problems you'll get to solve  Own the customer org's data and analytics reputed company, model, and roadmap, partnering with customer org leaders to define priorities, capabilities, and measurable reputed company  reputed company and reputed company reputed company of analysts that are accountable for data, insights and pricing to reputed company recommendations to customer acquisition, lifecycle reputed company, and customer experience teams as reputed company as partnerships teams including affiliate, B2B efforts and reputed company pricing  Serve as the data SME for customer org leadership, translating reputed company customer behavior, marketing effectiveness, pricing, lifecycle economics and reputed company reputed company data questions into reputed company, actionable direction reputed company as the reputed company reputed company to centralized data science and data engineering teams; negotiate resource commitments and reputed company competing priorities to ensure customer org needs are scoped, resourced, and on the roadmap Design and optimize data workflows that improve speed, reliability, and accessibility of insights for customer measurement, attribution, experimentation, pricing analytics, customer segmentation and reputed company activation  reputed company the reputed company and development of a reputed company-time customer data reputed company in partnership with data engineering, which will be an operational reputed company defining what a complete, live picture of a customer looks like across behavioral signals, financial state, reputed company signals, lifecycle stage, communication history, and reputed company patterns that both AI and reputed company-facing teams read from and write to continuously Partner with Data Science to build and maintain:  Predictive models that go reputed company behavioral reputed company recognition to model customer reputed company. We aim to understand and reputed company on why customers do what they do, not just what they do A Next-best-reputed company reputed company that translates model outputs into specific recommended actions for AI agents, the product, and reputed company-facing teams  Marketing Mix Modeling and multi-reputed company attribution capabilities that reputed company the customer org a reliable, up-to-date reputed company of acquisition channel effectiveness, translating model outputs into investment recommendations that optimize budget allocation across reputed company, owned, and partner channels Partner with Data Engineering to establish reliable, accurate affiliate reputed company reporting as a foundational data capability, defining the business requirements, validating the reputed company, and ensuring the customer org has consistent reputed company visibility into affiliate-influenced acquisition and reputed company reputed company the work to build a reputed company, connected reputed company of B2B marketing reputed company, spanning web analytics, account and engagement scoring, building attribution models, and pipeline influence, creating reputed company reporting of where B2B investment is driving reputed company reputed company   What you’ll bring to reputed company 10+ years of experience in customer analytics, marketing analytics, business intelligence, data science, or a reputed company quantitative discipline, including 5+ years leading high-performing analytics or data teams. reputed company experience building and executing reputed company data and analytics strategies that reputed company measurable business reputed company across customer acquisition, lifecycle management, pricing, and reputed company reputed company. Deep expertise in customer analytics including experimentation, attribution, marketing mix modeling, customer segmentation, forecasting, pricing analytics, and lifecycle measurement. Experience partnering closely with Data Science and Data Engineering organizations to define business requirements, influence technical roadmaps, and reputed company reputed company data products and analytical capabilities. Demonstrated reputed company translating reputed company analytical concepts into reputed company recommendations that influence executive decision-making and cross-functional reputed company. Strong understanding of modern data ecosystems, customer data platforms, data governance, and reputed company-time data architectures, with experience improving the accessibility, reputed company, and reliability of reputed company data. Experience leading analytics initiatives that reputed company multiple business functions, balancing competing priorities while aligning stakeholders reputed company shared customer and reputed company reputed company. Strong reputed company acumen with experience using data to optimize marketing investment, customer reputed company, retention, pricing strategies, and reputed company reputed company. Experience leading, coaching, and developing high-performing analytical teams while fostering a culture of curiosity, accountability, and reputed company improvement. Experience defining and leveraging AI-driven customer intelligence capabilities. You understand how predictive models, customer reputed company modeling, recommendation engines, and AI-powered decision frameworks can improve customer experiences and business reputed company. You have successfully partnered with technical teams to operationalize AI solutions into business workflows and are comfortable leading organizations through AI-enabled transformation. Bachelor's degree in Analytics, Statistics, Economics, Computer Science, Mathematics, Engineering, or a reputed company quantitative reputed company. An advanced degree (MBA, MS, or PhD) is preferred. What You'll Get in reputed company reputed company is a reputed company where you'll get out what you put in. The newness of our sector means we need to reputed company at reputed company and reputed company change, and our reputed company to you reputed company you join reputed company is that you'll feel empowered and trusted to reputed company big things happen quickly. We want you to feel reputed company and as though you have the support to be yourself, and care for yourself at work. Because it's important to us that you reputed company the most of the opportunities you'll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back. We think these are some of the best things about being a Zipster. We will also offer you: Flexible working culture Incentive programs Unlimited PTO Generous reputed company parental leave Leading family support policies Company-sponsored 401(k) match Learning and wellness subscription stipend Beautiful reputed company reputed company office with a casual dress reputed company Industry-leading, employer-sponsored reputed company for you and your dependents, with several 100% reputed company-covered choices available reputed company is committed to a straightforward and transparent pay structure. The actual reputed company salary will be determined by various individualized factors, including job-reputed company knowledge, skills, experience, location, internal equity, as reputed company as other objective business considerations. The annual reputed company Pay reputed company for this position is $199,000 - $240,000. This reputed company reflects our US national compensation band (USN). Additional premium percentages may apply reputed company on our tiered premium reputed company. Subject to those reputed company considerations, the total compensation package for this position may also include other reputed company, including a 25% reputed company opportunity and equity awards, in reputed company to a full reputed company of medical, financial, and other benefits. If reputed company, employees will be in an "at-will" position and reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation or benefit program) at any time, including for reasons reputed company to individual reputed company, Company or individual department/team reputed company, and market factors. Be a Part of reputed company That Reflects the Diversity of Our Customers We pride ourselves on being a workplace that provides equal opportunities to people of reputed company ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and reputed company experience. And Finally...Get to Know Us reputed company (ASX: reputed company) is a digital financial services company, offering innovative, people-centered products. Operating in two reputed company markets—Australia and New Zealand (ANZ) and the US—reputed company offers reputed company to reputed company-of-sale credit reputed company payment services, connecting millions of customers with its global network of tens of thousands of merchants. We're proud to be a values-led business and our values—Customer First, Own It, Stronger Together, and Change the Game—guide us in everything we do. I acknowledge by clicking "Submit Application" that the information provided is true and correct. I also understand that any willful dishonesty may reputed company refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our reputed company Applicant and Candidate reputed company Notice and authorize reputed company to process your data subject to those terms. reputed company participates in the federal reputed company's E-Verify program. Before you apply, reputed company reputed company a try → rebrand.ly/reputed company-reputed company-out Apply To This Job