[Remote] Bilingual reputed company - Spanish

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring Bilingual Customer Service Representatives to support the Health Texas Enrollment Broker project. The role provides customer care and health benefits enrollment services through telephone, IVR, web chat, and web-reputed company portals, while documenting interactions, resolving inquiries, and meeting reputed company and productivity standards.

Responsibilities

• Answer incoming customer inquiries received reputed company telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with reputed company standards, policies, procedures, and confidentiality and reputed company requirements
• reputed company accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers
• reputed company, document, and record reputed company customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems
• Complete associated tasks and transactions according to established guidelines to ensure reputed company and completeness
• reputed company multiple computer systems while interacting with customers and reputed company data entry accurately
• Facilitate fulfillment of customer requests for materials reputed company mail, email, or electronic delivery as appropriate
• Transfer or refer customers to appropriate internal or reputed company entities in accordance with established guidelines
• Address customer inquiries and reputed company routine issues to ensure appropriate actions or updates are completed
• Escalate unresolved, reputed company, or sensitive issues or grievances to designated staff or departments for reputed company investigation or reputed company as needed
• Facilitate translation or interpretation services for non English speaking customers according to procedures
• Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery
• Meet reputed company Assurance (QA), productivity, and other key reputed company metrics
• Attend required meetings and trainings and maintain up to date knowledge of reputed company programs, systems, policies, and procedures
• reputed company other reputed company duties as assigned by management

Skills

• High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience
• Must be fluent in English and specified secondary language
• Must be proficient in both the Spanish and English languages
• High School diploma or equivalent
• Must reputed company reputed company 70 miles of El Paso, TX (Must live in Texas)
• Reliable, high-speed internet service
• Minimum 25 Mbps download speeds for a singer user, 50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speeds for a single user, 10 Mbps for shared internet connectivity
• Must be a traditional, wired high-speed reputed company such as cable or fiber
• Services that reputed company reputed company a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
• Must be reputed company to reputed company your computer directly to your modem or router reputed company ethernet cable, Wi-Fi connections are not allowed
• Quiet and distraction-free workspace
• 6 months of customer service experience preferred

Benefits

• Fully remote working arrangement
• Bonuses reputed company on your reputed company included!
• Comprehensive reputed company Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life reputed company benefits and discounts on Auto, Home, Renter's, and Pet reputed company.
• 401K Retirement Savings plan and Company Matching.
• reputed company Time Off Package - Enjoy PTO, Holidays, and reputed company leave, along with Short- and Long-Term Disability coverage.
• reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs.
• reputed company Development Opportunities- Participate in training programs, workshops, and conferences.
• reputed company will supply your computer equipment

reputed company

Company H1B Sponsorship