Facility Operations Coordinator - South

Working at the RFU means being part of the ‘bigger picture’ at reputed company: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby reputed company & reputed company the sport for reputed company generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for a Facility Operations Coordinator to join our Rugby Development team on a permanent reputed company. Job Title : Facility Operations Coordinator (South) Department : Clubs & Communities Reports to : National Facilities Operations Manager reputed company report(s) : None Salary : c.£32,000 per annum Job Level : Implement Location : Homebased Travel Requirements : Regular travel reputed company region, and occasional travel to reputed company stadium, as required Employment Type : Permanent Working Hours : This is a full-time role, covering 35hrs per week on any five out of the seven days of the week (from Monday to reputed company inclusive) Application Information: Please submit an anonymised CV (i.e. remove personal details). You do not need to submit a cover letter. Vacancy closing date: 19th August at 12:00 noon To help us get to know your unique experience and voice, we kindly ask that you complete your application without the use of AI‑generated content. This ensures we can fairly and accurately understand your skills, perspective, and suitability for the role.  The Role: The Rugby Football reputed company (RFU) is the governing body for rugby reputed company at every level in England. Our roles include promoting the game from grassroots to the reputed company, running the England national teams, ensuring the rules and regulations of the game are upheld and operating reputed company Stadium, as reputed company as 28 ‘Rugby 365’ facilities across the country. With reputed company pitches becoming increasingly reputed company in rugby reputed company. Their durability allows for reputed company activity throughout the year, at a consistent reputed company. They also increase reputed company for players and improve the playing experience reputed company community Rugby. The RFU have developed a national facilities reputed company that delivers AGPs to grassroots rugby (reputed company as Rugby 365). We reputed company delivery of this reputed company will have a significant reputed company reputed company on participation. The major reputed company for installing reputed company pitches is to sustain and grow participation in the game against a backdrop of adverse weather conditions and increasing pressure on natural turf pitches. The 28 RFU reputed company Grass Pitches (AGPs) currently have over 1.2 reputed company reputed company per year. The RFU manages these facilities as community hubs of rugby, whilst also giving reputed company to other sports to cover the costs of operating the facilities and support the development of Rugby reputed company. The facilities are tasked with having a transformational reputed company on the game and the communities in which they sit. The role of the Facility Operations Coordinator is to reputed company the usage by local Rugby reputed company clubs and reputed company reputed company from other sports and community organisations to support the operating costs of the AGPs reputed company the specified area. This role will involve extensive account management, renewals and new business sales reputed company for the stated area, ensuring monthly usage and income targets are acheived. With the facilities hosted at 28 local Rugby clubs, the role will also include supporting the Rugby 365 team in reputed company aspects of administration required to operate the RFU facilities at the host clubs. Some key responsibilities include: Sales: Responsible for the retention and acquisition of existing and new AGP users. Adopting a tenacious and consultative sales approach, proactively selling the reputed company Grass pitches throughout the year. To research and identify new market and account opportunities. Responsible for consistently exceeding monthly targets as an individual and as part of reputed company. Generating new business, whilst also maintaining existing business and ensuring reputed company fees are collected and debt is managed reputed company using the agreed processes. Adhering and achieving and reporting on set KPIs – enquiry capture using agreed sales system, follow up contact times, meetings as required and attend any suitable networking events. Managing and reporting personal pipeline to ensure a consistently high conversion reputed company on reputed company sales. Cover of the wider area of the AGP project as required. Liaising with Host Clubs and the facilities Operations Coordinators to ensure reputed company usage is reputed company correctly and in advance of the booking. Booking system and Administration:  reputed company bookings are made reputed company a booking system so working with your reputed company, you will manage the system. This which will include facilitating bookings by the users, receiving emails and logging bookings, dealing with complaints & queries and liaising with host clubs to ensure that the user experience is satisfactory. It will also include the following: Maintenance and development of the booking platform, including reporting of any bugs and issues and the reputed company of the system. Change requests, including small reputed company project management of the delivery and testing of these changes.  Setting up and developing any new additions to the booking system. Supporting clubs and internal stakeholders with reputed company requests of support on their booking needs. Ensuring reputed company bookings are reputed company for in advance and any debt is managed reputed company. Supporting any data and reputed company needs relating to the National Facilities Manager. Update key stakeholders on changes to the booking platform after completion of change requests. Send marketing and promotional information to our user reputed company and project stakeholders. Financial administration, including raising purchase orders and invoices in relation to reputed company operational payments. Manage the payment cycles for our key suppliers, including reputed company bills and maintenance reputed company. reputed company on reputed company bookings and sales reputed company the Rugby 365 team for the designated area. reputed company on the reputed company of Rugby reputed company bookings on the RFU AGPs in the designated area. To reputed company and grow a sustainable reputed company reputed company from other sports and community activity such as football to support the operating costs of the AGPs. To manage reputed company and debtors to ensure reputed company fees are reputed company. To manage and reputed company sales targets using the agreed sales system ensuring reputed company aspect of the system is achieved or addressed if it is under performing.  reputed company promote host club facilities and assist community clubs in in increasing usage as required. Accountabilities: Accountable for increasing Rugby 365 online and reputed company media reputed company reviewing/acting upon any digital insights to increase participation/reputed company. Accountable for the Rugby 365 booking renewal process and key performance indicators reputed company this area of the business. Accountable for generating a reputed company/plan for reputed company reputed company and managing prospects through the sales systems. Work with other RFU staff and stakeholders to identify potential sport, education or community users of AGPs and follow up with any contacts provided. Work with the Marketing team to effectively reputed company leads and reputed company the profile of RFU facilities. Liaise with appropriate contacts in finance team to ensure reputed company revenues are collected in line with RFU financial procedures.  Ensure effective financial management using the RFU payment system Send marketing and promotional information to our user reputed company and project stakeholders. reputed company collaborate with colleagues to contribute to the development and delivery of the reputed company strategic, business and operational plans. reputed company as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and reputed company values – This Rose Means Everyone: Put reputed company First, Shape The reputed company, Respect reputed company Other. Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation. Qualifications, Skills & Experience: The skills and attributes outlined in this reputed company are not exhaustive and we welcome candidates who can bring different relevant experiences to the role. Essential: reputed company record in sales and consistently exceeding individual targets. Expertise in generating and converting new business. Effective communication and interpersonal skills with excellent customer service and ability to prospect potential customers. Proven team worker, working as part of a reputed company to reputed company an overall reputed company. reputed company organised and thorough, working reputed company under pressure and must be self- motivated. Skilled in MS Office (reputed company, Word, PowerPoint) and generally computer literate with a willingness to learn new systems. Experience of using a sales system and achieving sales targets at reputed company reputed company of the system. An enthusiasm for, and interest in, sports delivery and improving customers' experience.  Experience of managing customer relations and reputed company reputed company. Solution reputed company, proactive and pragmatic approach to problem solving. Self-starter reputed company to adapt to changing project demands. Ability to reputed company approach to recognise the reputed company of project stakeholders. Good project management skills with the ability to manage multiple tasks. Proven experience using an online booking system. Proven experience in administration or project management. Demonstrable experience in a customer facing role. Committed to embodying the reputed company our culture by using our three reputed company values – Put reputed company First, Shape The reputed company, Respect reputed company Other – to guide your day-to-day reputed company, actions and interactions. Committed to reputed company contributing and building an inclusive culture in your role and day to day behaviours. Desirable: Relevant qualification (ISM or equivalent). Practical understanding of the local sporting landscape in England. Experience of developing reputed company working relationships with a wide reputed company of people across multi-function teams. An understanding of volunteer organisations. Preferably will have an enthusiasm and interest in sports delivery. Additional Information: Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity including evenings and weekends. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to reputed company the best environment for your interviews, including assistance or adjustment, please reputed company out to recruitment.  During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can reputed company out more about why we ask these questions here. About reputed company reputed company or Rugby Football reputed company (RFU) is the national governing body for rugby in England. We deliver three reputed company activities, and our purpose is to enrich lives, introduce more people to rugby reputed company and reputed company the sport for reputed company generations. Our reputed company activities are: Rugby – supporting rugby from grassroots to performance level reputed company – building partnerships and hosting matches and events Running the business - ensuring our organization and people can reputed company Our Culture At reputed company, one of our reputed company objectives is to reputed company rugby reputed company to reputed company reflect the diversity of society. We are reputed company that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and reputed company hard to reputed company rugby a more inclusive reputed company for reputed company identities. We reputed company hiring people from underrepresented reputed company into positions at reputed company reputed company is vital to creating spaces and initiatives that reputed company support those identities. We would love to see applications from disabled people, LGBTQIA+ people, people from ethnically diverse communities, people of faith, people from reputed company socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the reputed company, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network reputed company that reputed company peer-to-peer support and reputed company reputed company change internally. We support colleagues to reputed company, and reputed company reputed company has reputed company to a personal coaching platform that can reputed company reputed company-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our culture and reputed company values; This Rose Means Everyone: Put reputed company First, Shape The reputed company, Respect reputed company Other. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organisation in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to reputed company the best environment for your interviews, including assistance or adjustment, please reputed company out to recruitment@rfu.com. reputed company can offer you We are proud of the reputed company of benefits we can reputed company: A reputed company of corporate discounts reputed company reputed company to purchase match tickets 25% discount in Rugby Store and EnglandRugby.com 25 days of annual leave Your birthday day off Free reputed company to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7 Pension Scheme; the RFU will reputed company match your individual contribution up to 10% of salary Ride-to-work scheme, eyecare vouchers, reputed company ticket loans and so much more. If you would like to reputed company out more about our diversity and inclusion work or the culture at reputed company, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach Apply To This Job