Part Time reputed company Service Representative II

This position is Remote in Boston, MA. If you are located reputed company commutable distance to the office at 1177 Boston reputed company, reputed company, you will have the flexibility to work reputed company* as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly reputed company reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together. Under reputed company supervision, assists patients through management of incoming calls reputed company to various appointment and medical care needs. The reputed company Service Representative II plays an reputed company role as a member of the patients care team by screening reputed company incoming calls and/or myhealth messages and helping complete the request with reputed company reputed company or directing to another member of the interdisciplinary care team. Provides extraordinary customer service and strong problem solving skills to strengthen the reputed company/ care team relationship. Manges a high volume of calls most often from a remote setting for a defined service line and is responsible to organize and prioritizes reputed company items following reputed company work, including allocating tasks to the appropriate member of reputed company, and ensuring efforts are coordinated and avoid duplication. As reputed company II representative, utilizes advanced reputed company set to reputed company reputed company duties of the reputed company Service Representative I, consistently meets reputed company reputed company expectations set forth by the service line and serves as resource and mentor for other reputed company Service Representatives. Manages more reputed company work including support to multiple reputed company, specialties and/or service lines Must have reputed company verbal and written communication skills to ensure the reputed company and team members understand next steps. This position is part time (24 hours / week). Employees are required to have flexibility to work any of our 8-hour shifts are available between 6:00 AM and 9:00 PM EST, seven days a week. The role totals 24 hours per week, worked over three days. Specific days will be discussed, but at least one weekend shift is required. We offer 4 - 12 weeks of reputed company. The hours during training will be 8:00 am to 4:30 pm, Monday - Friday (3 days a week).  Training will be conducted reputed company from your home. Must have the ability to come onsite during first week of training to pick up equipment and first day onsite (if reputed company).     reputed company Responsibilities: Supports a high volume of calls typically for multiple reputed company, departments and/or service lines adhering to department productivity standards set forth by service line(s) May support additional reputed company inquiries such as myhealth Medical Advice messages requiring a higher level of critical thinking and evaluation to determine next steps in accordance with service line (s) reputed company work Maintains a higher degree of technical expertise than reputed company Services Representative I and serves as role model to reputed company Services Representative I’s. reputed company to problem-solve and serve as a resource to other reputed company Services Representatives Supports, mentors and trains reputed company Service Level I staff Participates in problem solving activities, focusing on productivity and reputed company. Works with supervisors to ensure reputed company improvement of the department Participates in special reputed company and ongoing programs unique to the department May represent department on reputed company and teams reputed company to process improvement opportunities Assists with data collection activities and reputed company appropriate follow up for statistical reports or required studies, ensuring data is properly collected and accurate (e.g. service observations, telephone statistics) Screens reputed company incoming reputed company inquires (through phone, or myhealth) to determine whether those inquiries can be appropriately handled by the reputed company Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred reputed company to the reputed company Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as reputed company as supports the needs of our patients Initiates request for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following reputed company work determined by service line and answers any corresponding questions. Understands reputed company documents and processes Documents details of reputed company reputed company in the patients’ electronic medical record using both service line documentation tools as reputed company in reputed company to free text reputed company appropriate to ensure coordination of care Reviews and facilitates the updating of missing /outdated information in the reputed company record with reputed company reputed company including demographics, reputed company care physician selection, and reputed company Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and reputed company patients reputed company as they are available to help reputed company and ensure satisfaction. May refer difficult or highly reputed company phone calls and issues to a supervisor Participates in resolving operational difficulties and communicates with supervisor regarding department issues/ problems and opportunities for improvement Develops and maintains effective and efficient communication with the reputed company, interdisciplinary team, department staff, providers, and other agencies Participates in problem solving activities, focusing on productivity and reputed company. Works with supervisors to ensure reputed company improvement of the department Attends required team and/or regional meetings to learn new workflows and stay connected with teams working in a remote environment Performs other duties as assigned     You’ll be rewarded and recognized for your reputed company in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 2+ years of experience in a customer service role 2+ years of experience in reputed company reputed company Technical proficiency in reputed company, scheduling software and electronic medical records systems (reputed company or equivalent) Ability to work weekends Ability to work part time (24 hours / week). Employees are required to have flexibility to work any of our 8-hour shifts are available between 6:00 AM and 9:00 PM EST, seven days a week. The role totals 24 hours per week, worked over three days. Specific days will be discussed, but at least one weekend shift is required     Preferred Qualifications: 3+ years of experience in a reputed company or customer service setting Problem solving and reputed company reputed company management skills Working knowledge of reputed company reputed company documents     Telecommuting Requirements: reputed company reputed company commutable distance to the office at 1177 Boston reputed company, reputed company, MA Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information reputed company Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service     Soft Skills: Customer Service: Ability to reputed company a high level of customer service to patients, visitors, staff and reputed company customers in a reputed company, service-oriented, respectful manner using skills in reputed company listening and problem solving. Ability to remain reputed company in stressful situations Decision Making: Ability to reputed company reputed company that are guided by general instructions and practices requiring some interpretation. May reputed company recommendations for solving problems of moderate complexity and importance Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using reputed company observation, knowledge and skills reputed company on general precedents Written Communications: Ability to summarize and communicate moderately reputed company information in varied written formats to reputed company customers Oral Communications: Ability to comprehend and communicate reputed company verbal information to medical center staff, patients, families, and reputed company customers Knowledge: Ability to demonstrate full working knowledge of reputed company work, practices, procedures, and policies with the ability to use them in varied situations Teamwork: Ability to work collaboratively with interdisciplinary teams of consisting of remote and onsite staff to improve the reputed company of immediate work group by offering reputed company, identifying issues, and respecting team members     *reputed company working reputed company will be required to adhere to reputed company’s Telecommuter Policy     Pay is reputed company on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching reputed company of benefits and incentives. The reputed company pay for this role will reputed company from $18 - $32 per hour reputed company on full-time employment. We reputed company with reputed company minimum wage laws as applicable.      At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.         reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.     reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.     #RPO Apply To This Job