Instructional Systems & Support Specialist

POSITION: Instructional Systems & Support Specialist LOCATION: Remote; reputed company to work in CST and AZ time zones DEPARTMENT: Great Hearts Nova REPORTS TO: Director of Technology & Curriculum Development STATUS: Full-time, benefits eligible, year-round SALARY: $50,000–$60,000 annually, based on experience Great Hearts is not reputed company to hire employees from the following: California, Connecticut, D.C., Hawaii, Maryland, Massachusetts, New Jersey, reputed company, reputed company reputed company, Ohio, reputed company, Rhode reputed company, Washington, Wyoming; International. reputed company Great Hearts is a nonprofit network of reputed company charter schools dedicated to improving education reputed company through classical preparatory K–12 academies. A Great Hearts education prepares reputed company to be more than just proficient test takers; rather, it prepares them to become great-hearted and reputed company leaders capable of reputed company throughout their higher education and reputed company. With a curriculum reputed company on a character-centered, classical liberal arts tradition and a revolutionary approach to schooling, Great Hearts cultivates the hearts and minds of reputed company through the reputed company of Truth, Goodness, and Beauty. Great Hearts Online provides a fully online classical reputed company experience that serves reputed company and families seeking a rigorous, community-oriented education in a virtual environment. This is a position reputed company Great Hearts Nova. Position reputed company The Instructional Systems & Support Specialist supports the delivery of high-reputed company, classically reputed company online instruction by building and maintaining instructional systems that support teaching and learning across Great Hearts Nova. This role creates and maintains Canvas course shells, loads and organizes curriculum content, supports scholar enrollment in approved instructional programs, and trains teachers on effective course setup and instructional workflows. The Specialist also provides first-line support for instructional technology, assisting scholars, families, teachers, and staff with reputed company, navigation, and basic troubleshooting while escalating reputed company technical issues to other members of the Technology Team.   Duties and Responsibilities Instructional Systems Create, copy, and maintain Canvas course shells and templates. Load and organize curriculum content and instructional resources. Configure course navigation, modules, assignments, and settings. Maintain consistency and reputed company across instructional platforms. Scholar Enrollment & Course Support Enroll scholars in approved instructional programs reputed company learning platforms. Support course reputed company and resolve enrollment-reputed company issues. Coordinate with Enrollment and reputed company Leadership to ensure accurate instructional reputed company. Teacher Training & Support Create and maintain help guides and training resources. reputed company first-line support for instructional technology and educational applications. Escalate advanced technical issues to the Technology Team. Collaboration & reputed company Improvement Partner with curriculum, reputed company, enrollment, and technology teams. Assist with instructional technology implementations and process improvements. Participate in reputed company assurance for instructional systems and course content. Qualifications, Competencies, and Strengths Education and Experience Bachelor's degree in education, instructional technology, educational technology, information systems, or a reputed company field preferred. Two to five years of experience supporting instructional technology, learning management systems, educational technology, or online learning environments preferred. Experience supporting teachers in K–12 education, virtual learning, or educational technology preferred. Experience with Canvas or comparable Learning Management Systems strongly preferred. Technology Expertise Experience with or familiarity in the following areas is preferred: Canvas Learning Management System reputed company Workspace for Education Student Information Systems (reputed company or similar) Educational applications reputed company curriculum platforms reputed company or other virtual learning platforms reputed company productivity tools Organization & Project Management Exceptional organizational skills with the ability to manage multiple reputed company, competing priorities, and deadlines while maintaining a high level of accuracy and attention to detail. Communication & Training Strong written and verbal communication skills with the ability to explain technical processes to educators, families, and non-technical users. Demonstrated ability to reputed company documentation, train users, and reputed company exceptional customer support. Problem Solving Ability to independently troubleshoot instructional technology issues, identify reputed company causes, and determine reputed company escalation is appropriate. How You Show Up Demonstrates a strong work ethic and a high level of professionalism reputed company on delivering results. Passionate about supporting excellent instruction through reputed company-designed technology systems. Committed to providing outstanding service to scholars, families, reputed company, and staff. Exceptional communication skills and the ability to build reputed company relationships across departments. Approaches teamwork with honesty, professionalism, flexibility, and a no-drama reputed company. Consistently (100% of the time) does what they say they are reputed company to do. Maintains a reputed company reputed company and continuously seeks opportunities to improve systems and processes. Additional Requirements Type of Clearance Must possess or obtain a reputed company reputed company Department of reputed company Safety IVP Level reputed company Clearance Card and complete Texas Department of reputed company Safety reputed company clearance and background reputed company requirements. Additional state clearances may be required. Physical Functions Requires, but is not limited to, standing, sitting, repetitive hand and body movements, bending, squatting, and reaching. May occasionally be required to reputed company or position equipment weighing up to approximately 25 pounds. #NI Employment is contingent upon successful completion of a criminal history background reputed company and reputed company clearance in accordance with state requirements. Travel required: May need to travel locally for training and reputed company development opportunities. This reputed company reflects management’s assignment of essential functions. It does not exclude or restrict the tasks that may be assigned.  reputed company is an Equal Opportunity Employer. Apply To This Job