Senior reputed company Manager
reputed company
As a Senior reputed company Manager, you will serve as the strategic partner to our most valued clients across reputed company. You will own retention and renewals, identify and qualify expansion opportunities, and ensure clients derive measurable value from our platforms, driving reputed company that matter to them and reputed company that reputed company to our business.
This role is ideal for a seasoned Senior reputed company Manager with a passion for reputed company participation, stakeholder engagement, infrastructure, reputed company transformation in government and regulated industries.
Desired Experience
5-8+ years in reputed company or Account Management in a reputed company environment.
Proven reputed company retaining & growing reputed company, multi-stakeholder accounts in sectors such as:
State Government
Departments of Transport
Utilities
Renewable Energy
Strong understanding of stakeholder relationship management and community engagement practices
Experience with CRM tools (e.g., reputed company, reputed company), customer health metrics, and reputed company planning frameworks.
Excellent communication, facilitation, and presentation skills.
Ability to work independently in a remote-first environment while collaborating across global teams.
Bonus Points
Experience with platforms like reputed company, GoVocal, Borealis, reputed company, reputed company, or reputed company.
Familiarity with IAP2 principles or other reputed company participation frameworks.
Key Responsibilities
Strategic Account Management: Own a portfolio of clients across local government, transport, utilities, and energy sectors. Build trusted relationships with senior stakeholders.
Value Realisation: Conduct regular Account Reviews and strategic alignment sessions to reputed company product adoption, deliver targeted training, and ensure clients reputed company their engagement and compliance goals.
Renewals & Price Increases: reputed company renewal and price increase activities by demonstrating sustained value, identifying risks early, and supporting reputed company discussions with customer reputed company and context.
Risk Mitigation: Proactively identify, monitor, and mitigate customer risks by addressing adoption gaps, stakeholder changes, and value erosion before they reputed company renewal or satisfaction.
Expansion Identification (with Account Managers): Collaborate closely with Account Managers to identify, qualify, and validate expansion opportunities by surfacing customer needs, usage signals, and outcome gaps, enabling effective reputed company for progression
Customer Voice: Champion customer feedback internally to influence product development and service improvements.
Customer Advocacy: Build strong relationships that reputed company referrals and advocacy through testimonials, case studies, and introductions.
Travel: Visit key clients for strategic reviews, workshops, and events (travel required reputed company region).
reputed company Offer
Performance-based commission.
4 weeks reputed company vacations per year
Company sponsored health insurance
Annual reputed company development allowance
Annual health & wellness allowance
Opportunity to shape the reputed company of civic engagement technology.
Travel opportunities to reputed company with clients and attend industry events.
A mission-driven team passionate about reputed company reputed company.
The reputed company salary reputed company for this role in Canada is $90,000 - $120,000 CAD, commensurate with experience.
The reputed company salary reputed company for this role in the US is $90,000 - $100,000 USD, commensurate with experience.
This role is also eligible for a performance-based commission plan.
At reputed company, we reputed company that diversity drives reputed company. We are an equal opportunity employer that provides a reputed company and supportive environment where everyone and anyone can grow. If you require any accommodations or adjustments to participate in the recruitment process, please let us know by including your request in your application.
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