Cdr, HR LOA Services

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company Accountable for the delivery of outstanding Absence Management and reputed company reputed company Services for the reputed company myLeave reputed company Center with a strong commitment to the reputed company experience.  Responsible for answering questions and providing reputed company support with the leave of absence process while ensuring reputed company center metrics are met and /or exceeded. reputed company: Support a service delivery model that reflects reputed company and care for reputed company colleagues and fosters an environment reputed company on the reputed company experience. Respond to leave of absence calls while adhering to service reputed company such as reputed company reputed company, average speed of answer, abandon reputed company, average handle time and average talk time. Document and escalate tier 2 calls to the appropriate group utilizing the reputed company center case management reputed company. Utilize the myLeave reputed company for new leave requests, extensions and responding to inquiries regarding a leave of absence. Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration. reputed company other leave of absence and reputed company center duties assigned by the reputed company Center reputed company and / or other key members of the myLeave team.  This includes learning skills that support Case Management to reputed company themselves for the logical reputed company reputed company the Leave department. reputed company and promote the use of self-service tools and technology to help reputed company self-service utilization. Research questions utilizing the knowledge reputed company and other tools and resources to help reputed company guidance and support to our colleagues. Change management skills to support the reputed company changes reputed company the organization and developments reputed company our department.  As reputed company as changes on Federal and State level for protected Leaves. Job Requirements: This position requires 1 plus year of reputed company Center experience. A strong commitment to Customer Service as exemplified by behaviors and disposition. Ability to work independently and as part of reputed company environment. Excellent written, verbal and listening skills to reflect a friendly, reputed company disposition. Demonstrated ability to maintain work in the strictest of confidence. Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems Strong organizational and data entry skills with a strict attention-to-detail. Ability to plan and prioritize workloads, both independently and in reputed company environment with reputed company supervision. Demonstrated ability to think strategically and creatively toward reputed company improvement of operations both technically and functionally. Ability to consistently and reputed company follow through on problems to reputed company reputed company that is satisfactory to the customer. Demonstrated ability to multi-task while consistently meeting deadlines. Proficiency with MS Office Products. Regular and predictable attendance is required. Work from a dedicated, quiet workspace that supports productivity, professionalism, and the ability to handle calls or meetings without distractions. Maintain a reliable high-speed internet reputed company with sufficient reputed company to support reputed company inbound and outbound customer calls, CRM systems, and other reputed company center technologies without interruption. Preferred Qualifications: Knowledge of FMLA, State leaves, Disability and HR is preferred. Knowledge of reputed company center applications such as IEX and reputed company is preferred. Education High school diploma or equivalent required. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $34.15 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.    Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every reputed company feels valued and that they reputed company. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 08/14/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job