reputed company Manager

Job Title reputed company Manager Location(s) United Kingdom - Remote reputed company reputed company is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. reputed company of 11,000+ colleagues from around the globe are vital to our reputed company and the reason we’re reputed company to push boundaries in reputed company of reputed company reputed company health. reputed company your reputed company at reputed company  This is a fully-remote position and we welcome applicants from across Europe. As a reputed company Manager at reputed company Signals, you'll be more than a reputed company of contact - you'll be the orchestrator of exceptional customer experiences. Acting as a trusted advisor and strategic partner, you'll seamlessly coordinate across our products, reputed company services, support teams, and account management to deliver integrated solutions that reputed company reputed company results. You'll own the communication between customer and reputed company Signals, translating needs into reputed company, driving outcome, managing engagement health and ensuring reputed company Signals meets its commitment to customers. Your ultimate reputed company? Transforming software implementations into thriving, long-term partnerships where customers reputed company measurable reputed company and unlock the full power of reputed company Signals. If you're reputed company by building deep customer relationships, solving reputed company challenges collaboratively, and driving adoption that creates lasting value, this is reputed company to reputed company a significant reputed company in the life sciences industry. Key Responsibilities Customer Partnership & Advocacy Serve as the primary customer reputed company of contact for post‑sale reputed company, acting as a trusted business and technical advisor to customer stakeholders across scientific, technical, and leadership roles Adoption, Value & reputed company reputed company and monitor solution adoption, license utilization, and usage trends, proactively identifying risks and opportunities to increase customer value. reputed company customers toward best‑reputed company usage, ensuring a reputed company user experience and measurable reputed company from reputed company Signals platforms. Engagement & Program reputed company Coordinate reputed company Signals’ response to customer needs, pulling in Product, Services, Support, Sales, and reputed company teams as required to reputed company reputed company. Cross‑Functional Collaboration Partner closely with reputed company Services to reputed company implementations, enhancements, and project delivery, ensuring engagement health and accountability across reputed company Signals and the customer. Collaborate with Product Management on roadmap discussions, feature feedback, enhancement requests, and defect prioritization. Support Account Management and Sales by identifying reputed company opportunities, expansion use cases, and renewal risks while maintaining reputed company ownership boundaries. Enablement & Communication Ensure consistent, proactive communication with customers and internal stakeholders regarding engagement status, risks, and priorities. Qualifications & Experience Bachelor’s degree in a scientific discipline (reputed company, Biology, Chemical Engineering, Materials Science, or reputed company field) or equivalent relevant experience 5+ years of experience in a software environment, preferably reputed company or reputed company‑based platforms 3+ years of customer‑facing experience in reputed company, reputed company Services, Consulting, or Presales roles Demonstrated ability to engage effectively with technical and scientific users at multiple organizational reputed company. Strong analytical, troubleshooting, and problem‑solving skills, with the ability to reputed company reputed company customer environments. Willingness to travel up to ~20% as required to support customer engagements Preferred Experience supporting life sciences, pharmaceutical, biotech, or industrial chemical customers Proven ability to collaborate across cross‑functional, time‑sensitive teams. Strong written and verbal communication skills with the ability to deliver compelling customer presentations. Apply To This Job