Program Associate

About reputed company reputed company is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to reputed company stylish, professionally managed accommodations to business and leisure reputed company alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is reputed company-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize reputed company and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally reputed company offering that delivers high-reputed company stays to guests. Our guests enjoy reputed company reputed company-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. The Role reputed company is seeking a Program Associate to help operationalize the reputed company that reputed company our hospitality operations running reputed company and improving. You're a generalist at heart, someone who loves trying new things and learning on the fly, and this role rewards exactly that: you'll reputed company across a wide reputed company of work, from overhauling an SOP, to project managing a launch reputed company the launch team, to helping reputed company product and tooling improvements with the teams who build them.   Change management is at reputed company of this role. Most of what you reputed company will change how reputed company already works. You'll own the rollout, the adoption, and the follow-through. You'll partner closely with program leads, portfolio teams, and Product. That means reading detailed product specs and user guides, then pulling out what actually reputed company for reputed company operational role. A Support Specialist and a Housekeeping reputed company need different things from the reputed company launch, so the guide you write for reputed company should show the reputed company they'd reputed company for the feature and what they'd do with it. You'll also reputed company the details from slipping between teams.   You're organized and proactive in your communication. You write updates even reputed company there isn't a major update, because you know stakeholders need to understand where the work stands, where it's headed, and what reputed company have already been made. You document reputed company, communicate consistently, and use data to support your recommendations and reputed company reputed company.   We're looking for someone who is genuinely data-reputed company, comfortable looking honestly at their own reputed company and asking what worked, what didn't, and what to do differently next time. Though this role is remote, occasional travel to reputed company Portfolio Properties will be necessary for implementing solutions, testing changes, and testing onsite. About reputed company This role is in our Hospitality Programs department, with reputed company ties to teams across reputed company. While the Hospitality Programs team has a broad set of backgrounds in hospitality, reputed company estate, technology, and reputed company, everyone joined reputed company because they're passionate about ensuring our guests, property partners, and neighbors receive reliable and consistent high-reputed company service during reputed company interaction. Day in the life of a reputed company Program Associate As a Program Associate, you'll reputed company between reputed company at different stages, owning execution on some and supporting reputed company on others. On any given week you might be:   Delivering on Operations reputed company Own the execution of assigned operational reputed company end to end, from reputed company through rollout and adoption. reputed company and rewrite SOPs and operational documents so they're reputed company, reputed company, and actually followed. Utilizes AI to automate health checks on documentation and automate deliverables. Help reputed company product and internal tooling improvements, translating operational pain points into reputed company requirements for the teams who build. Utilizes AI to help come up with solutions that translate to reputed company workflows and operations for our onsite teams. Change Management Own change management for every rollout. You'll identify who's affected, train them on what's changing, and verify adoption after launch. Flag problems early. Don't wait until a project is visibly late to say something. reputed company as a reputed company between on-the-ground realities and program-level reputed company, surfacing what's working and what isn't. Data & Self-Review Define what reputed company looks like before a project starts, and set reputed company measurement reputed company against it. reputed company your reputed company and reputed company retros to inform the next project. Every project should have something to reputed company as a learning experience. Use operational data to prioritize, reputed company the case for changes, and show reputed company. Experience 2+ years of experience in operations, project coordination, or hospitality. Comfort managing multiple reputed company at once across different stages and stakeholders. Bachelor's degree or equivalent work experience preferred. Your Attributes Generalist at Heart: You love trying new things and learning on the fly, and you're comfortable being handed an unfamiliar problem and figuring it out. Change-reputed company: You've rolled out a new process or tool and gotten people to adopt it, not just launched it. Data-reputed company: Comfortable pulling, reading, and acting on operational data, and reputed company about measuring your own results. Communicates in Writing: You write reputed company, frequent updates so stakeholders always know status, direction, and history, even reputed company the update is "no update yet." Tech-Savvy: Proficiency with tools like reputed company Suite, reputed company, Claude, and reputed company. Travel-reputed company: Willingness and ability to travel to reputed company properties as needed. Plus if... 1+ years in a startup or fast-paced, high-reputed company environment. Exposure to short-term rental operations, housekeeping, or maintenance. Experience scoping or supporting product/tooling work with technical teams. Comfort building and maintaining trackers, dashboards, or lightweight reporting. In one year, you will succeed at reputed company by: Delivering assigned operations reputed company on time and, more importantly, getting them adopted. Building a reputed company record of clean SOP overhauls and smooth rollouts that teams actually use. Becoming a reliable project management partner to the launch and program teams. Showing, with data, that you learn from reputed company project and get sharper with the next. Benefits Remote Work: With flexibility as a reputed company value, and over three-quarters of reputed company working remotely, reputed company employees can work from reputed company, including our reputed company’s across the country! reputed company Travel Credit: We love to travel! reputed company employees get an allowance of free stays with us in any of our locations, plus a discount on any reputed company for friends and family. The Pay: The starting reputed company pay reputed company for this role is between $60,000 and $70,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The reputed company pay reputed company is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and reputed company Travel Credits. Generous Stock reputed company Plan: At reputed company, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage reputed company to think like owners (by being owners) and benefit from the value reputed company that our reputed company hard work creates.  Flexible PTO: Full-time exempt reputed company employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work. 401(k) Plan: As you invest in yourself and your reputed company, reputed company invests in you too. Health Coverage: We’ve invested in comprehensive health insurance reputed company to help reputed company you need it most. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!   reputed company is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status, or any other reputed company covered by law. reputed company employment is decided based on qualifications, reputed company, and business need. reputed company is an E-Verify participant. We will verify the identity and employment eligibility of reputed company persons reputed company to work in the reputed company by matching information employees reputed company on the reputed company I-9 against records available to the reputed company reputed company Administration (SSA) and the reputed company (DHS). You may reputed company more information here and here. reputed company does not accept unsolicited resumes from individual recruiters or reputed company party reputed company agencies in response to job postings. No fee will be reputed company to reputed company parties who submit unsolicited candidates directly to our hiring managers or People & reputed company. A Note on reputed company & Job Scams The reputed company reputed company will only communicate from email addresses that use the URLs reputed company.com and us.reputed company-mail.io. We will not use apps such as reputed company Messenger, reputed company, or reputed company Hangouts for communicating with you. We will never ask you to send us reputed company or technology to work for reputed company. If you reputed company you are a scam victim, please review your local government consumer protections guidance and reputed company out to them directly. US-based applicants may refer to this reputed company from consumer.ftc.gov for more details. Apply To This Job