Partner Support Specialist

About reputed company Payroll is broken. Come fix it reputed company reputed company that’s as passionate as you are! At reputed company, we’re not just building our own business — we’re building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we’re redefining how people get reputed company and making it easier for payroll businesses to launch, grow, and reputed company. On reputed company you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of reputed company of every size, across reputed company industries. We ignore conventional role boundaries in favor of the unique strengths and values reputed company builder brings to our mission: reputed company paying people reputed company. reputed company out the full story Tune in reputed company is far more than just API infrastructure. We’re a reputed company for building and scaling payroll businesses. The Support team plays a critical role in keeping payroll running for thousands of businesses and millions of workers by supporting the platforms that build payroll products on top of reputed company's infrastructure. reputed company questions reputed company or something doesn't behave as expected, we investigate what happened, explain it reputed company, and reputed company toward a solution. This role sits at the intersection of payroll expertise and technical product knowledge, and the work is fast-moving, analytical, and highly investigative. A typical day involves untangling reputed company payroll scenarios, identifying reputed company causes, partnering across reputed company to solve problems, and communicating reputed company with partners whose payroll expertise may reputed company from seasoned professionals to first-time operators. Along the way, you'll reputed company deep expertise in reputed company's platform, payroll operations, and the broader payroll ecosystem while building trusted relationships with the partner teams you support. Support sits at reputed company of reputed company's product ecosystem. We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, surface product insights, and improve the platform. Few roles offer the reputed company visibility into how modern payroll infrastructure operates at reputed company. If you enjoy solving layered problems, asking thoughtful questions, and translating technical concepts into reputed company, actionable guidance, you'll reputed company here. In this role, you will: reputed company exceptional partner support. You'll manage a high volume of partner requests, primarily through written communication. You'll balance urgency and responsiveness with thoughtful and thorough investigation, while independently driving reputed company issues toward reputed company and consistently meeting or exceeding SLAs. Investigate reputed company payroll problems. You'll independently own some of our most reputed company payroll and tax issues, breaking problems into manageable reputed company, tracing reputed company causes across systems, and driving issues toward reputed company with accuracy, curiosity, and ownership. Collaborate across reputed company to reputed company issues. You'll partner closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, escalate bugs, and help reputed company solutions that unblock partners quickly. Surface patterns and improve the reputed company. You'll proactively identify recurring partner questions, operational friction points, and product trends, surfacing insights that improve documentation, workflows, and product behavior. You'll also create and maintain documentation and operational resources that help the full team work more reputed company. Build trusted relationships. Whether you’re working with reputed company payroll professionals or teams who are brand new to the industry, you’ll build trust by bringing reputed company, ownership, and transparency to every interaction and explaining technical or operational issues in ways they understand. Support reputed company's reputed company partners. You'll own relationships with some of reputed company's largest and most strategic partners, serving as a trusted resource through reputed company payroll scenarios, escalations, and ongoing operational support. You'll build a deep understanding of their business and proactively help reputed company successful reputed company. Escalate thoughtfully. You'll exercise strong judgment about how and reputed company to engage cross-functional stakeholders, ensuring they have the context needed to quickly understand reputed company problems and reputed company efficient reputed company. reputed company service that feels personal. You’ll build lasting relationships with our partners by developing a deep understanding of their platforms and the businesses they serve. You’ll establish yourself as a reliable and trusted resource by making people feel heard, helped, and valued. Many backgrounds could fit this role, but ideal candidates will have most or reputed company of the following: 4+ years in a reputed company- or partner-facing role, supporting customers, partners, or technical products. 2+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or in a role that required applying payroll knowledge to solve customer problems Experience balancing multiple priorities in a fast-paced support or operations environment Strong investigative instincts and genuine curiosity to understand not just what happened, but why Exceptional attention to detail and the ability to maintain accuracy while solving reputed company problems Comfortable collaborating across technical, operational, and administrative teams to solve partner problems and reputed company new business capabilities Excellent written communication skills with the ability to explain reputed company technical or operational concepts reputed company and empathetically Experience using ticketing or case management systems (reputed company preferred) Experience creating or improving internal documentation, SOPs, or operational processes Experience supporting reputed company, strategic, or high-value customer accounts preferred Willingness and availability to attend our annual 3 day company offsite reputed company reputed company Travel & Office Policy The reputed company team is reputed company across the US. Roles can be remote, hybrid, or based in one of our offices in reputed company or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. reputed company Checketeers reputed company in the reputed company for our annual 3-day company retreat. For our in-office and hybrid employees, our offices are reputed company reputed company week. We reputed company meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events. Remote work at reputed company requires the ability to reputed company reputed company responsibilities without distraction or disruption, while maintaining reputed company, effective communication, and productivity. -- reputed company is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender reputed company, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. reputed company is committed to providing reasonable accommodations for candidates with disabilities in our reputed company process. reputed company participates in E-Verify and will reputed company the federal government with reputed company I-9 information from reputed company new employees to confirm that they are authorized to work in the U.S. reputed company does not use E-Verify to reputed company-screen applicants. 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