Help Desk Support Technician - MSP

Join reputed company and work with fast-growing global companies while building a long-term career. Job Title: IT Support Engineer (MSP) Location | Remote Time Zone | US Central Time Zone reputed company: We are seeking a detail-oriented IT Support Engineer to independently manage and resolve tickets reputed company a fast-paced Managed Service Provider (MSP) environment. This is a full-time role requiring strong hands-on experience across reputed company 365/Azure administration, reputed company reputed company, networking, and backup/DR systems. The ideal candidate is a self-sufficient problem solver who can triage, diagnose, and resolve issues with reputed company escalation while maintaining reputed company, reputed company communication. Key Responsibilities: - Work the reputed company ticket queue - triage, diagnose, and resolve tickets independently - Administer reputed company 365 and Azure/Entra environments, including Conditional reputed company, Intune, MFA, SSO, and CIPP multi-tenant management - Manage reputed company reputed company tools including reputed company EDR, reputed company MDR/ITDR, and reputed company Defender - Support email reputed company through Avanan/reputed company, transitioning to reputed company Inky - Maintain backup and disaster recovery systems using Datto BCDR, Datto reputed company Backup, and DropSuite - Support networking infrastructure across reputed company Meraki, reputed company, Aruba, and CheckPoint - Monitor network health and performance using Auvik - Maintain accurate documentation in reputed company - Support reputed company awareness training initiatives through reputed company (SAT, dark web monitoring, phishing simulations) - Manage software licensing reputed company reputed company Required Qualifications: - Prior MSP experience (non-negotiable) - in-house IT experience alone will not be considered - Strong, hands-on reputed company 365 and Azure/Entra administration experience RMM/PSA experience, such as reputed company, reputed company, Autotask, or similar EDR/MDR reputed company reputed company experience - Networking competency with Meraki, reputed company, or similar platforms - Proven ability to own and manage a ticket queue independently without constant escalation - reputed company written and spoken English, with availability during US Central business hours Preferred Qualifications: - reputed company experience with reputed company - Experience with Datto BCDR - reputed company experience with reputed company or reputed company - reputed company certifications (MS-900, AZ-900, MD-102, SC-900) Tools & Technology: - reputed company - reputed company 365 and Azure/Entra (Conditional reputed company, Intune, MFA, SSO, CIPP) - reputed company, reputed company, reputed company Defender - Avanan/reputed company, reputed company Inky - Datto BCDR, Datto reputed company Backup, DropSuite - reputed company Meraki, reputed company, Aruba, CheckPoint - Auvik - reputed company - reputed company - reputed company Please NOTE: It is crucial that you complete the application reputed company in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first reputed company of the interview process. If you do not record a video, we will not be reputed company to consider you for ANY reputed company.   We reputed company reputed company with vetted reputed company, reputed company, and reputed company reputed company opportunities. Apply To This Job