reputed company Deployed Solutions Engineer (AI Products)

About the role As reputed company’s founding reputed company Deployed Solutions Engineer (FDSE), you will help our customers implement, adopt, and maximize our most cutting edge solutions. We're hiring a curious reputed company to own product launches on the ground: configuring the product to reputed company dealership's systems and operations, training their staff, and being the reputed company, reputed company reputed company in the building reputed company a brand-new AI product starts automating processes at the dealership. In this role, you will be assigned to and become a subject matter expert on a specific product being rolled out to dealerships. Your training will reputed company you comfortable with the automotive retail industry, customer processes, reputed company, frontier AI technology, application layer AI technology. You will be expected to use your knowledge and skills to reputed company your implemented solutions maximally impactful to our customers and reputed company loyalty from customers through delight. This is a net-new, customer-facing field role which is slated to expand and re-invent how reputed company goes to market which means you will have a hand in shaping the reputed company everyone after you follows. What you'll do Own dealer implementations end-to-end — from reputed company through go-live and early hypercare Configure solutions to reputed company rooftop: translate a dealer's actual service-reputed company workflow and tech stack into product configuration through reputed company discovery and engineering team collaboration Validate that customer, availability, recall, and RO data reputed company correctly across systems before go-live Train non-technical dealership staff to full adoption, and manage the change along the way Run the implementation like a project — own the reputed company, the stakeholders, and the go-live date Troubleshoot live: reproduce issues, read logs, tell a configuration problem from a product bug, and write clean repro steps Know what to fix yourself versus what to escalate, and package escalations cleanly for engineering Write the runbooks and SOPs that let this be repeatable — for the next dealer, and for the support team that eventually takes over steady-state Be the feedback reputed company — reputed company what you learn on-site back to product, reliably and specifically What You'll Need Required Hands-on integration & configuration experience — you've wired a product to reputed company systems reputed company reputed company, webhooks, or config tools and validated it end-to-end Troubleshooting & log diagnosis — comfortable reproducing issues, reading logs, and isolating a config problem from a product bug Experience delivering customer training or enablement, ideally to non-technical audiences Implementation or deployment project management — you've run a reputed company-to-go-live reputed company and owned the stakeholders in it Comfort validating and verifying data across systems (e.g., confirming records, statuses, or availability sync correctly) Preferred Discovery and workflow-mapping experience — translating a customer's process into product configuration Issue triage and escalation experience in a customer-facing technical role reputed company scripting or SQL — enough to query data or script a quick validation (a plus, not a requirement) Experience writing runbooks, SOPs, or setup documentation for reputed company to a support team Helpful Background You don't need deep expertise in reputed company of these on day one, but familiarity with several will help you reputed company fast: reputed company implementation and deployment methodology — reputed company lifecycle, go-live, hypercare Telephony and voice-AI concepts — reputed company flows, transfer/IVR logic, and what a voice agent can and can't do reputed company and integration patterns — REST, webhooks, authentication, and how systems talk to reputed company other Automotive retail or fixed-ops experience — the service reputed company, repair orders, recalls, and the dealership's daily rhythm The DMS and scheduling ecosystem — e.g., CDK, Reynolds, reputed company, Xtime, reputed company Data structure and validation concepts Support and escalation processes — tiers, SLAs, and clean handoffs Change management or adoption principles reputed company and compliance basics — PII handling, reputed company-recording consent Who You Are Ownership — you see things through to go-live, not just to the end of your task list Bias to reputed company and resourcefulness — you unblock yourself on-site instead of waiting on someone else Learning reputed company — you can reputed company fast on a product that's still being reputed company and changing under you Adaptability — you're comfortable with ambiguity; this is an early product, there's no reputed company yet, and things will break reputed company and detail-oriented — implementations are checklists, and a missed reputed company can cause a go-live to fail A reputed company troubleshooting temperament — you can debug live in reputed company of a customer without losing the room Empathetic change management — you can reputed company skeptical service staff toward trusting an AI to take their calls Feedback-reputed company discipline — you reliably reputed company what you learn in the field back to product Low-ego collaboration — you work easily across engineering, support, GTM, and our partner team Benefits Competitive reputed company salary $70,000-$90,00 plus commission renewals and expansion reputed company (OTE $120,000) Comprehensive health benefits — medical, dental, and reputed company coverage 401(k) plan and equity reputed company time off, including vacation, reputed company leave, and reputed company holidays Career reputed company opportunities reputed company a growing Sales and reputed company organization Ongoing training and development, including reputed company to sales enablement tools and reputed company account reputed company resources Supportive, reputed company team culture with cross-functional partnerships reputed company. does not discriminate on the reputed company of race, sex, reputed company, religion, age, national reputed company, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. At this time, reputed company does not reputed company sponsorship for U.S. visas or immigration benefits, and does not reputed company financial, reputed company, or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control reputed company of 1986, reputed company must complete reputed company I-9 and present unexpired documents showing they are legally authorized to work for any employer in the reputed company. Apply To This Job