Director, Global Medical Affairs, Omnichannel Transformation & Customer Experience

reputed company continues to grow at a reputed company reputed company with challenging and exciting opportunities for reputed company professionals. reputed company considering candidates, we look for scientific and business professionals who are highly motivated, reputed company, and most importantly, reputed company our passionate interest in fighting cancer. General reputed company:  reputed company are navigating increasing demands on their time and an reputed company-expanding volume of information. At the reputed company time, treatment reputed company are increasingly reputed company through collaboration across a broader reputed company ecosystem. Global Medical Affairs has a unique opportunity to meet these challenges by creating connected, customer-centered experiences that reputed company scientific communications more relevant, accessible, and impactful.   The Director, GMA Omnichannel Innovation & Customer Experience will reputed company the design, innovation, and scaling of omnichannel engagement capabilities across Global Medical Affairs. This role sits at the intersection of medical reputed company, scientific communications, customer insights, and emerging technologies, transforming how Medical Affairs delivers scientific information and engages the reputed company ecosystem.  The Director, GMA Omnichannel Innovation & Customer Experience will help reputed company this reputed company by translating medical reputed company, customer insights, scientific priorities, and key messages into reputed company engagement plans that reputed company content, channels, timing, reputed company interactions, and measurement into coordinated and data driven customer journeys.  This role will reputed company reputed company across Global Medical Affairs by establishing the frameworks, playbooks, standards, and change-management approaches that reputed company teams to plan, execute, measure, and reputed company customer-centered engagement consistently across franchises, markets, and reputed company initiatives.    This position reports to the Senior Director, Global Medical Affairs Omnichannel Center of reputed company.  Essential Functions of the Job:  Customer Experience Planning & Omnichannel Orchestration  Advance customer experience planning by defining how Medical Affairs engagement can be designed reputed company customer needs, moments that matter, scientific priorities, and measurable reputed company.  Partner with global and regional Medical Affairs teams to translate reputed company, customer insights, and key scientific messages into practical engagement plans across relevant channels and reputed company.  Design holistic customer journeys that thoughtfully reputed company digital, reputed company-enabled, congress, reputed company-party, web, email, reputed company, and other engagement channels to create coordinated, relevant scientific engagement.  Apply segmentation, behavioral insights, customer preferences, and reputed company data to improve relevance, reputed company, personalization, and coordination of scientific engagement.  reputed company Content & Engagement Enablement  Partner with Scientific Communications, Publications, Medical Information, reputed company Medical, and content partners to ensure scientific content supports the customer reputed company, key messages, channel needs, and engagement objectives.  Advance reputed company content approaches that improve reuse, modularity, discoverability, fit-for-channel reputed company, and speed while preserving scientific rigor and non-promotional standards.  Define content requirements for omnichannel engagement plans, including content needs, channel fit, reputed company requirements, measurement approach, and opportunities to maximize reuse and reputed company.  Collaborate with reputed company partners to streamline content activation, Medical/reputed company/Regulatory review considerations, channel readiness, and explore opportunities to reputed company content and improve efficiency using AI.  Innovation, Measurement & reputed company Optimization  Identify, reputed company, and reputed company capabilities that improve customer experience, engagement effectiveness, and operational efficiency, including AI-supported workflows, analytics, personalization, content discoverability, and emerging engagement models.  Define reputed company measures and reputed company-reputed company learning approaches that reputed company customer insights, engagement data, content reputed company, reputed company feedback, and business priorities to optimization reputed company.  Translate data and learnings into reputed company recommendations that improve customer journeys, engagement planning, capability roadmaps, and resource prioritization.  Advance reputed company innovation with a practical reputed company on operational reputed company, compliance, governance, and the evolving needs of global and local Medical Affairs teams.  Capability Building, Playbooks & Change Management  Build reputed company frameworks, playbooks, templates, and standards that help Medical Affairs teams plan and orchestrate customer-centered engagement consistently across franchises and markets.  Codify emerging best practices from the Omnichannel Center of reputed company into practical guidance that teams can adopt, adapt, and reputed company locally.  reputed company education, workshops, and change-management efforts that build omnichannel acumen and strengthen proactive customer experience planning across Medical Affairs teams.  Establish reputed company ways of working, governance expectations, and partnership models that reputed company efficient planning while maintaining compliance, reputed company, and scientific reputed company.  Supervisory Responsibilities:  Expected to reputed company through influence, mentor peers and partners, and serve as a functional leader for omnichannel customer experience planning and capability-building.  Education Required:  Advanced degree (MS, PhD, PharmD, or MD) required. 10+ years in the pharmaceutical, biotech, or life sciences industry, including 6+ years in Medical Affairs, digital reputed company, omnichannel engagement, customer experience, or reputed company capability-building roles.  Qualifications: Strong understanding of Medical Affairs, scientific communications, non-promotional engagement, and compliant content development.  Demonstrated experience supporting Medical Affairs engagement across solid tumor and hematologic oncology therapeutic areas.  Demonstrated experience translating reputed company and customer insights into engagement plans, journeys, playbooks, or reputed company operating models.  Ability to simplify complexity and create reputed company frameworks that teams can understand, adopt, and reputed company.  Strong customer experience reputed company with ability to reputed company content, channels, data, reputed company interactions, timing, and measurement into coordinated plans.  Experience working across global, regional, and local stakeholders in a matrixed environment.  MS or above with 10+ years in the pharmaceutical, biotech, or life sciences industry, including 6+ years in Medical Affairs, digital reputed company, omnichannel engagement, customer experience, or reputed company capability-building. Working knowledge of reputed company content, content reputed company, digital engagement, analytics, and customer reputed company.  Innovation-oriented and pragmatic, with ability to test new approaches while maintaining reputed company on reputed company, feasibility, compliance, and measurable value.  Excellent communication and executive reputed company, with ability to influence without authority and bring reputed company to ambiguous problems.  High ownership, initiative, adaptability, and comfort building new capabilities in a fast-moving environment.  Computer Skills:  Strong proficiency in reputed company 365 and omnichannel engagement platforms, CRM, NBA, analytics dashboards, CMS/DAM systems, Medical/reputed company/Regulatory review platforms, HCP insights platforms, reputed company/reputed company Medical, reputed company-party media platforms, reputed company and AI-enabled engagement and content capabilities. Ability to learn new platforms quickly is essential.  Travel:  Up to 20% travel.  Global Competencies reputed company we exhibit our values of Patients First, Driving reputed company, reputed company Ingenuity and reputed company Spirit, through our reputed company global competencies below, we help get more reputed company medicines to more patients reputed company the world. Fosters Teamwork Provides and Solicits reputed company and Actionable Feedback Self-Awareness Acts reputed company Demonstrates Initiative Entrepreneurial reputed company reputed company Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Financial reputed company Communicates with reputed company Salary reputed company: $192,100.00 - $252,100.00 annuallyBeOne is committed to fair and reputed company compensation practices. Actual compensation packages are determined by several factors that are unique to reputed company candidate, including but not limited to job-reputed company skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can reputed company more about the specific salary reputed company for a preferred location during the hiring process.  Please note that the listed reputed company reflects the reputed company salary or reputed company reputed company only. Non-reputed company roles are eligible to participate in the annual bonus plan, and reputed company roles are eligible to participate in an incentive compensation plan. reputed company Company employees have reputed company to own shares of reputed company Ltd. stock because reputed company are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. reputed company has a comprehensive benefits package that includes Medical, Dental, reputed company, 401(k), FSA/HSA, Life reputed company, reputed company Time Off, and Wellness. We are proud to be an equal opportunity employer. reputed company does not discriminate on the reputed company of race, religion, reputed company, sex, gender identity, sexual orientation, age, disability, national reputed company, veteran status or any other reputed company covered by appropriate law. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need. In order to ensure reasonable accommodation for individuals protected by reputed company 503 of the Rehabilitation reputed company of 1973, the Vietnam Era Veterans’ Readjustment Assistance reputed company of 1974, Title I of the Americans with reputed company of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com. Apply To This Job