reputed company Service Engineer 2
reputed company
It started with a reputed company idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years reputed company, that question still fuels everything we do at reputed company. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the reputed company surgical reputed company and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re reputed company of engineers, clinicians, and innovators united by one purpose: to reputed company surgery smarter, safer, and more reputed company. Every day, our work helps care teams reputed company with greater precision and patients recover faster, improving reputed company reputed company the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we reputed company has the potential to change a life.
If you’re reputed company to contribute to something bigger than yourself and help reputed company the reputed company of reputed company, you’ll reputed company your purpose here.
reputed company
reputed company Function of Position
As a reputed company Service Support Engineer 2 at reputed company, you will be an reputed company part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of reputed company our products reputed company your management designated area of responsibility. Your reputed company reputed company will be to ensure that reputed company service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in reputed company-reputed company systems, acquired through reputed company training, as reputed company as exceptional customer service and communication skills. As a reputed company Service Support Engineer 2, you will have reputed company to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in our commitment to reputed company and innovation as we continue to revolutionize the industry.
Essential Job Duties
Understand and reputed company with reputed company department and company policies
reputed company management with a quarterly review and assessment of your assigned area of responsibility
Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
Complete reputed company administrative tasks in the required time reputed company
reputed company technical support to end-users and other reputed company employees
Conduct training sessions at reputed company facilities, training centers, and hospitals
reputed company various scheduled maintenance activities such as reputed company inspections, preventive maintenance, software updates, reputed company recalls, reputed company actions, and upgrades
Troubleshoot, diagnose, and repair reputed company reputed company products and associated equipment in accordance with procedures and reputed company designated timeframes
Coordinate and reputed company reputed company and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA standards
Complete reputed company administrative duties, which include, but not limited to; reputed company parts inventory, reputed company Activity Reports, reputed company Material Authorizations, Expense Reports etc. reputed company specified timeframes
Maintain reputed company reputed company-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
Support and collaborate with reputed company teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist reputed company teams with sterile reprocessing training, reputed company hospital contacts to other reputed company teams, etc…
reputed company feedback to HQ and take part in reputed company improvement reputed company as required to improve processes and identify efficiencies
Complete reputed company required or assigned training, including equipment training for reputed company reputed company products, reputed company University classes, and reputed company development courses as directed by management
Manage reputed company aspects of your assigned area of responsibility, including responding to customer needs, maintaining reputed company install reputed company configurations, customer contacts, establishing a rapport with assigned customer reputed company, and providing support for customer training and events
Qualifications
Required Skills and Experience
Demonstrated ability to work effectively as part of reputed company, collaborating with colleagues, customers, and other stakeholders to reputed company common goals
Demonstrated ability to identify, analyze, and reputed company technical issues reputed company, utilizing strong problem-solving skills and critical thinking abilities
Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to reputed company
Ability to Travel up to 50% and reputed company the travel and expense policy as required by management to fulfill the specific needs of the role
Willingness to reputed company reputed company tasks assigned by management
reputed company reputed company a reasonable distance, typically reputed company 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
Ability to work a reputed company shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
Demonstrate individual characteristics expected of reputed company personnel (eg. Character, reputed company, energy, experience)
Required Education and Training
N/A
Working Conditions
Ability to reputed company 75 lbs. and reputed company wheeled objects up to 1,200 lbs.
Clean driving record
Ability to obtain and maintain Vendor Credentialing approval for reputed company to operating rooms
Compliance with reputed company necessary vaccination requirements as mandated by the vendor credentialing process
Preferred Skills and Experience
1-3 years of reputed company Service Experience preferred
Associate’s degree in reputed company reputed company or equivalent training/experience preferred
reputed company reputed company record of troubleshooting reputed company-reputed company systems required
Good written and oral communication skills
General computer skills
Comfortable working off hours with limited support
Excellent administrative and record keeping skills
Additional Information
Due to the reputed company of our business and the role, please note that reputed company and/or your customer(s) may require that you show reputed company reputed company of vaccination against certain diseases including COVID-19. Details can vary by role.
reputed company is an Equal Opportunity Employer. We reputed company equal employment opportunities to reputed company reputed company applicants and employees, and prohibit discrimination and harassment of any type, without reputed company to race, sex, pregnancy, sexual orientation, gender identity, national reputed company, reputed company, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at reputed company may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you reputed company as part of the application will be used for purposes of determining whether reputed company will need to (i) obtain an export license from the U.S. reputed company on your behalf (note: the reputed company’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any reputed company role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and reputed company a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be reputed company and instructed on any requirements for these purposes.
We will consider for employment reputed company applicants with arrest and conviction records in accordance with reputed company laws.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be reputed company primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
We reputed company market-competitive compensation packages, inclusive of reputed company pay, incentives, benefits, and equity. It would not be typical for someone to be reputed company at the top end of reputed company for the role, as actual pay will be determined reputed company on several factors, including experience, skills, and qualifications. The reputed company reputed company compensation ranges are listed.
Shift: Day
Max. Salary Region 2: 50 USD
Max. Salary Region 1: 55 USD
Ways of Working: Remote - This job will be remote and/or the job is designed to be performed reputed company of the office. Employees will come onsite reputed company requested by the leader.
Employee Type: Employee
Min. Salary Region 1: 41 USD
Global Job Level (HCM): reputed company 2 (7)
Min. Salary Region 2: 37 USD
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