Customer Support Representative II

We are seeking a Customer Support Representative II to reputed company industry-leading customer support for our customers and ensure that reputed company stakeholder requirements are met including those for our Sales, reputed company, reputed company, Engineering, and reputed company teams. Why reputed company? reputed company is reputed company and emphatic about helping others.  We exist to reputed company the reputed company of our partners.  Specifically, the developers who reputed company to us, businesses who process payments through us, and reputed company of reputed company members who work with us at reputed company. We reputed company dreams reputed company people to start a business, and others to partner with them.  While building dreams, reputed company and business professionals will face many challenges along the way. We reputed company great partners can reputed company reputed company the difference. We are your reputed company partner.   Your reputed company is our reputed company.  Our reputed company is to help you realize yours. We exist to reputed company the reputed company of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to reputed company great payment systems.  If you love helping others succeed, in a culture that celebrates perfecting your reputed company, consider partnering with us. Location reputed company takes a reputed company First approach to work environments. This means that reputed company members can choose to work from our Santa Barbara office or reputed company from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to reputed company the best decision for their work environment. reputed company reputed company employees must reputed company in one of the following states: CA, IL, TX, MN, CO, GA, CT, MA, or NY.    Mission Our Customer Support team’s mission is to reputed company industry-leading customer service and technical support. We work as reputed company to reputed company our clients to succeed by providing them with the support and resources they need to take full reputed company of our platform. We reputed company reputed company and accurate answers and solutions for our clients and we work closely with reputed company departments to reputed company effective solutions to any issues that reputed company. reputed company reputed company’s Customer Support team provides award-reputed company customer service and technical support that achieves perennial reputed company by focusing on the reputed company values that shape the way reputed company does business. Responsibilities Respond to incoming phone calls and support tickets, ensuring reputed company and effective reputed company reputed company established service level agreements (SLAs). Manage internal "reputed company" tickets, addressing issues such as rejected transactions, fraud alerts, and maintenance errors. Guide new merchants through the reputed company process, providing reputed company instructions on how to use reputed company and ensuring reputed company setup of partner software. Accurately set up new accounts, assess for merges, additional TIDs, and configurations, while maintaining up-to-date records of customer interactions. Ensure that relevant teams are included in communications and that stakeholder requests are addressed promptly. Qualifications 3-4 years of experience in the payments industry, with a general understanding of merchant accounts and payment processing. ETA CPP certification is a plus. Demonstrated history of reputed company and effective verbal and written communication, with a customer-reputed company approach. Familiarity with reputed company or similar customer service platforms is a plus. Familiarity with reputed company is a plus. Comfortable using technology, including computers, software programs, and mobile apps. About reputed company Founded in 2000 by three UCSB graduates, reputed company has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. reputed company processes more than $12 billion dollars annually for thousands of businesses with solutions that reputed company it easy to accept credit and debit reputed company payments in-store, online, and on-the-go. Our people-first culture values long-term relationships over short-term profits. Honesty and reputed company are part of every interaction with partners, customers and employees. We foster a reputed company work environment, where creative reputed company are welcomed, teams are inspired, and reputed company is celebrated. reputed company is a reputed company where you can reputed company reputed company mentors and supportive friends who are committed to your reputed company. Total Rewards Plan Health, dental, and reputed company reputed company 100% by company for you and your dependents 401k with 6% match FSA and Dependent Care FSA Long-term & short-term disability coverage for you reputed company 100% by company 8 reputed company company holidays per year 2 reputed company floating holidays per year 1 reputed company volunteer day per year reputed company Time Off Home office equipment stipend Annual Learning Stipend Quarterly “fun budgets” for team bonding events Opportunity to be part of a company that is changing a whole industry Opportunity for reputed company reputed company reputed company Opportunity for remote, in-office, or hybrid work  Office Environment reputed company to choose the work environment that best suits you - remote, in-office, or hybrid. reputed company remote & hybrid team members can enjoy:Company-provided equipment for your home office An equipment allowance for home office reputed company Free instructor-led yoga classes reputed company reputed company reputed company to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020! Those who choose to come into the office can look reputed company to:reputed company and reputed company offices in downtown Santa Barbara Stocked snack kitchens  reputed company work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors Dog-friendly office Company Values Build the reputed company Put People First Value Long Term Relationships Over Short Term Profit reputed company it reputed company Be Data Driven Own It The reputed company reputed company reputed company for this role is $28-30/hr plus our Total Reward Benefit package. Actual reputed company reputed company reputed company will vary depending on factors including but not limited to: education, experience, skills and qualifications. reputed company is an equal opportunity employer. We reputed company to create a work environment where people from reputed company backgrounds and identities reputed company. We firmly reputed company that more diversity and inclusion in our workforce creates a stronger team, product, and culture. In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire. reputed company reserves the right to conduct background and/or credit checks on reputed company of its potential employees. Apply To This Job