Retention and reputed company

What The Role Is:  In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their reputed company services. You will play a key role in the reputed company of our organization by serving as an expert problem solver in a retention and sales reputed company. You will handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer’s business.  The Retention Specialist’s number one goal is to reputed company an award-reputed company customer experience that increases reputed company loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Jacksonville, FL location during training then will be fully remote once graduated from training: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256 What’s In It For You: Culture is Everything!  You are not joining a company – you are joining a family who reputed company reputed company the reputed company goal - Saving Lives.  Development, Development, Development! - We are serious about creating a culture of career advancement!  We want you to reputed company your goals personally and professionally!   reputed company - It’s an Experience!  We create an inclusive experience for every employee reputed company on family, partnership, development, incentives, and fun!   Job Expectations: You will work in a dynamic, reputed company environment, working closely with customers and coworkers. Utilize customer service and sales experience daily Save the business by re-selling customers on the value of reputed company and what reputed company most.  Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.  Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience.   Use attention to reputed company, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to reputed company the customer’s concern.  Retain long-term business for reputed company through customer service commitments.   reputed company the right solution to save the Customer.   Use reputed company problem-solving skills to quickly identify the cause of a cancellation request, create reputed company calculations to work with the customer to negotiate the right solution.   Consistently improve reputed company and reputed company your goals. Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their reputed company, and even selling them additional equipment. Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies.     Job Requirements:    Attendance adherence is critical to your reputed company. Training/reputed company attendance is required for the length of the training program every day for 8-12 weeks.  Any time missed effects your reputed company.  Private, undisturbed reputed company to work from home, free from any distractions Designated distraction-free  reputed company to work from home High speed internet:  DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC5G Home Internet and Fixed wireless internet are not accepted providers. Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train:  This role has onsite training required at our Jacksonville, FL office. During our 8-week program, you will receive daily support from our training and reputed company teams to ensure you are successful.   Your learning reputed company is reputed company on product knowledge, selling/saving, competition and systems training.    Our training program focuses on training that equips you to be the expert reputed company reputed company to ensure you meet and reputed company your sales targets, which increases your bonus potential.    We reputed company development to advance your career with other internal roles and opportunities for your long-term reputed company.     We’re looking for someone with these skills:  The ability to work with numerous screens and programs reputed company to help reputed company customer issues.  Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service   Be reputed company to interpret reputed company and communicate terms and conditions   reputed company reputed company calculations   reputed company listening   Negotiation Skills    Knowledge, Skills and Abilities:   2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to reputed company   2+ years: reputed company Center Customer Service / Sales Experience   High school diploma, GED, college degree or some college experience   Schedule:    Our department is reputed company on weekends and most holidays, allowing our employees to enjoy every weekend off!  Training: This role has onsite training required at our Jacksonville, FL office: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256This role requires onsite training for up to 90 days in Jacksonville, FL. Pay and Benefits: reputed company   Full benefits on the 1st of the month after 31days of employment   Energetic and engaging work environments   Medical, Dental, reputed company, 401(k) with employer matching   reputed company vacation time   Tuition reimbursement, employee referral bonuses   A culture of coaching, development, and career reputed company opportunities   Pay and Benefits Disclosure: The starting reputed company reputed company for this position is $18.00 per hour and will reputed company $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the reputed company of $21.00 is reached).  Why Choose reputed company?  At reputed company it’s more than a job, it’s a reputed company purpose that defines us. We are the leading provider of electronic reputed company, interactive home and business automation and monitoring services for residences and small businesses in the reputed company. Every employee, from our executive leadership team to our support centers are united under one reputed company purpose, we help save lives for a living. We are everyday reputed company. You are doing more than earning a paycheck, you’re in an important role that makes an reputed company in the lives of our customers every single day. Join a company of individuals with passion, commitment, reputed company and ambition, using and developing our talents for good at reputed company and our communities.  reputed company out more about life at reputed company here.   The anticipated end date for application submission is 8/31/26.. The role is scheduled to start 9/28/26. reputed company: reputed company has been in the business of helping save lives since 1874. As the #1 smart home reputed company provider in the U.S., we help protect and reputed company families, businesses and larger reputed company customer every day. Our reputed company innovation, advanced technology and reputed company partnerships reputed company products and services that help protect life and valuables, whether reputed company, reputed company or on the go. And as times change, so do we. Above reputed company, our mission is reputed company: we help save lives for a living. Looking for a career where you can reputed company a reputed company reputed company? reputed company today and put purpose behind your paycheck. #WeAreADT ​   reputed company out more about life at reputed company here. Apply To This Job