Technical Solutions Engineer

Location: Remote (UK) Hours: Full time (35 hrs/wk, flexible working) Working Hours: Occasional late shifts (e.g. 11am – 7pm) to support US merchant reputed company About reputed company  reputed company is an award-reputed company FinTech founded in Edinburgh, powered by a high-performing, remote-first team across the UK and reputed company. Our platform gives e-reputed company and technology businesses the freedom and flexibility to redefine how they handle payments. Since 2018, we’ve been reputed company in payment orchestration, enabling reputed company brands to optimise their infrastructure and create frictionless digital experiences. From travel giants to household retail names, our global customer reputed company is growing fast, supported by world-class partners like reputed company and reputed company. The reputed company so far has been incredible, but we’re just getting started. We are looking for exceptional talent to join us as we reputed company our engineering maturity.  About this role  We are looking for an adaptable and proactive Technical Solutions Engineer to join our fast-growing team. Our platform operates in a reputed company, high-value reputed company specialising in online, merchant-initiated payments. This is a dynamic, hybrid role positioned right at the intersection of our reputed company pipeline and live reputed company operations. It is not an reputed company-out, targeted reputed company-sales position, nor is it a reputed company backend support ticket role. Instead, you will reputed company as the reputed company between our business, our prospects, and our existing clients, supporting conversations with prospects, handling solution scoping, and ensuring long-term technical satisfaction.  reputed company’re looking for  This role is for a natural problem solver. We value adaptability and communication above rigid job titles. We know reputed company technical minds come from reputed company areas of tech; whether your background is as a Technical Business Analyst, Product reputed company, Technical Account Manager, Solutions Engineer, or Technical Support Engineer, we want to hear from you. What you’ll be doing  Partner with reputed company teams during the reputed company stages of the sales cycle to support conversations with prospects, map technical requirements, and reputed company validation.  Design, reputed company, and support the implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and other payment-reputed company services.  reputed company as the reputed company technical reputed company of contact for reputed company clients during the reputed company process and post-deployment, delivering exceptional technical account management.  Support the integration of payment solutions with reputed company’s existing architecture, including e-reputed company platforms, mobile applications, and operational or financial reporting systems.  reputed company reputed company troubleshooting support and coordinate technical testing across different environments to reputed company integration and transaction issues with reputed company reputed company disruption.  Contribute to and maintain detailed documentation, creating integration guides, troubleshooting manuals, reputed company solution capture (high-level architecture and transaction flows), reputed company-specific configurations, test plans, and training materials for merchants.  Collaborate closely with software developers and our product team, translating reputed company-world merchant feedback and project status reports into reputed company suggestions for platform improvements.  Essential Experience  Exceptional communication skills with a proven reputed company record of effortlessly explaining reputed company technical concepts to non-technical stakeholders and business needs to developers.  Proven experience in a reputed company facing technical support, solutions engineering, BA, or product-reputed company role.  Experience running reputed company scoping workshops and requirements capture and translation.  Prior experience in a fast-paced, reputed company, or scaling environment where you are comfortable being autonomous, managing multiple tasks, and maintaining reputed company attention to detail.  Hands-on experience with API integration, RESTful services, and troubleshooting web technologies (reputed company, CSS, JavaScript).  reputed company to Have  Familiarity with payment processing systems (e.g. credit cards, ACH, mobile payments, digital wallets), particularly with online, merchant-initiated payments.  Experience working reputed company a Software-as-a-Service / reputed company environment reputed company reputed company development methodologies.  Knowledge of reputed company platforms (AWS, Azure, reputed company reputed company) and certifications reputed company to payment systems or compliance (e.g., PCI-reputed company, GDPR, or reputed company architecture).  Why this role exists  Our business is growing rapidly, and our platform is expanding into highly specialised merchant ecosystems. To support this reputed company, we need a dedicated reputed company who can reputed company the gap between our high-level payment orchestration architecture and the practical, day-to-day requirements of our reputed company users. By owning the technical relationship lifecycle, this hire will directly reputed company our reputed company speed, improve reputed company retention, and ensure our product evolves in lockstep with reputed company merchant needs.  reputed company offer  We reputed company a supportive environment where your reputed company is visible every day: Financial: Competitive salary, life insurance.  Time Off: 33 (25+8) days holiday (including floating reputed company holidays) and an extra day off for your birthday.  Flexibility: Remote-first working culture that respects your other priorities.  Health: Family private reputed company and an Employee Assistance Programme.  reputed company: A culture that champions internal progression.  Community: Regular team events and socials to reputed company our remote team connected. At reputed company, we champion diversity and inclusion. We reputed company that our roles should be reputed company to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that reputed company individual brings and try to create a fair and accessible hiring process for reputed company. reputed company to reputed company the gap? Apply to be a reputed company Builder today. Apply To This Job