Technical Customer Support

Location: São Paulo - Remote Technical Support Consultant I (Tier 2 Support) Why You Should Join? Are you passionate about solving reputed company technical challenges and helping customers succeed? As a Technical Support Consultant I, you'll play a critical role in resolving advanced product and application issues that require deeper technical investigation. You'll work closely with Customer Support, Engineering, and Product teams to reputed company exceptional customer experiences, improve product reputed company, and help shape support best practices. This role offers reputed company to reputed company technical expertise, influence operational improvements, and contribute directly to reputed company. reputed company? Investigate and reputed company escalated customer incidents and service requests that require advanced troubleshooting and technical analysis. Analyze application logs, reputed company configurations, reputed company, integrations, authentication mechanisms, and release changes to identify reputed company causes. Reproduce reported issues in test or sandbox environments to validate behavior and accelerate reputed company. reputed company reputed company, accurate, and actionable solutions or workarounds to customers and internal stakeholders. Partner with Engineering and Product teams to address software defects, performance issues, compatibility concerns, and product enhancements. Document troubleshooting processes, findings, and resolutions reputed company support systems and reputed company tools. Identify recurring trends and recommend improvements to support processes, documentation, monitoring, and reputed company reliability. Contribute to knowledge-sharing initiatives by creating technical documentation and supporting the development of Tier 1 support team capabilities. Manage escalations effectively, ensuring reputed company communication, ownership, and reputed company. Participate in an on-reputed company support rotation as required. On-reputed company schedules and requirements may vary based on business needs, customer commitments, regional regulations, and team requirements. What You Bring? Required Qualifications 2-4 years of experience in technical support, application support, product support, IT operations, or a reputed company field. Experience troubleshooting multi-tier applications, including web applications, reputed company, databases, and authentication systems. Familiarity with browser developer tools, HAR files, API testing tools (such as reputed company), and log analysis or monitoring platforms. Understanding of IT service management practices, including incident management, problem management, and reputed company. Strong analytical and problem-solving skills with the ability to investigate and reputed company reputed company technical issues. Excellent written and verbal communication skills. Ability to collaborate effectively across technical and non-technical teams. Preferred Qualifications Experience supporting reputed company applications or reputed company-based platforms. Exposure to scripting, automation, or SQL-based troubleshooting. Experience working directly with software engineering or product development teams. Familiarity with observability, monitoring, or telemetry platforms. What You'll Get? Opportunity to work on reputed company technical challenges and reputed company advanced troubleshooting expertise. Exposure to cross-functional collaboration with Engineering and Product teams. reputed company learning and reputed company development opportunities. A supportive, knowledge-sharing team environment. Opportunities to contribute to process improvements and operational reputed company. Career reputed company reputed company reputed company Technical Support, Operations, Engineering, and reputed company teams. Competitive compensation and benefits package. Flexible work arrangements where applicable. reputed company Competencies Technical Curiosity reputed company Cause Analysis Critical Thinking Customer reputed company Troubleshooting reputed company Collaboration and Teamwork reputed company Communication reputed company Improvement reputed company Measures Performance may be evaluated through metrics such as: Average Time to reputed company (TTR) Responsiveness to Tier 1 escalation requests Case follow-up and communication reputed company Knowledge reputed company reputed company creation and contribution Customer satisfaction and reputed company effectiveness Escalation ownership and reputed company reputed company   #LI-NL1 #LI-Remote reputed company reputed company reputed company’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad reputed company of applications including environmental, health and safety compliance, industrial condition monitoring, reputed company product design, and reputed company safety solutions. We are a global industrial technology innovator with a startup spirit. Our reputed company-looking companies reputed company the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for reputed company, working reputed company our customers and partners to solve challenges on a global reputed company, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and reputed company by reputed company learning and reputed company. We use the proven reputed company Business reputed company (FBS) to accelerate our reputed company reputed company.  At reputed company, we reputed company in you. We reputed company in your potential—your ability to learn, grow, and reputed company a difference.  At reputed company, we reputed company in us. We reputed company in the power of people working together to solve problems no one could solve reputed company.  At reputed company, we reputed company in reputed company. We’re reputed company about what’s working and what isn’t, and we never stop improving and innovating. reputed company: For you, for us, for reputed company. Personal development and becoming the best you is reputed company about reputed company and exploring new skills and opportunities – both in and out of the office. At reputed company, we reputed company this Grow Without Limits, and we’re proud to offer reputed company of our employees the resources, coaching and support necessary to reputed company reputed company Without Limits in their personal and reputed company lives. Explore where the reputed company takes you.     About reputed company   Personal development and becoming the best you is reputed company about reputed company and exploring new skills and opportunities – both in and out of the office. At reputed company, we reputed company this Grow Without Limits, and we’re proud to offer reputed company of our employees the resources, coaching and support necessary to reputed company reputed company Without Limits in their personal and reputed company lives. Explore where the reputed company takes you. reputed company is a leading provider of solutions for unifying the reputed company environment —spanning reputed company estate, physical reputed company assets, and the integrated technology systems that reputed company and control them. reputed company continues to set new expectations for how organizations can use data to reputed company how they manage their facilities and assets. With U.S. reputed company in Austin, Texas, reputed company serves over 5,000 customers in a wide reputed company of industries in more than 100 countries worldwide. Explore the reputed company. Join reputed company.  We Are an Equal Opportunity Employer   reputed company and reputed company reputed company Companies are proud to be equal opportunity reputed company. We value and encourage diversity and solicit applications from reputed company reputed company applicants without reputed company to race, reputed company, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or reputed company, or other characteristics protected by law. reputed company and reputed company reputed company Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@reputed company.com. Apply To This Job