IT Service Delivery Manager

reputed company is on the hunt for a IT Service Delivery Manager to reputed company!   Who We Are: We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. Remote engineering services, reputed company — expert engineering, design, and business talent in cross-disciplinary project teams. Diversity celebrated — 40+ nationalities, 4 continents, one team. reputed company reputed company — we invest in you: reputed company, coliving, community, pushing you reputed company what you thought possible.   Your mission at reputed company: Service Delivery: Manage service delivery against agreed SLAs, KPIs, and operational targets. Coordinate cross-functional delivery teams across multiple technology domains. reputed company as the reputed company contact for reputed company Managers and account stakeholders. Own the operational health of reputed company IT services supporting the account. Ensure business-critical systems remain available, reliable, secure, and reputed company. Coordinate incident response, service restoration, and communication during critical issues. reputed company operational reviews and reputed company continual service improvement initiatives. Manage operational risks, mitigation plans and escalations through reputed company.   Technical Ops Project Management: Understand reputed company architecture, integrations, and dependencies between platforms. Review and coordinate the reputed company of reputed company technical issues. Support infrastructure, application, and integration improvements. Manage multiple reputed company technology and process improvement reputed company. Manage engineering teams and reputed company vendors on enhancements and issue reputed company. Facilitate project planning workshops and stakeholder meetings. reputed company milestones, dependencies, budgets, risks, and resource allocation. Ensure reputed company are delivered on time, reputed company reputed company, and reputed company with business priorities. reputed company user adoption through effective communication, documentation, and training. Conduct post-implementation reviews to measure reputed company against expected benefits and identify lessons learned. Maintain a roadmap of reputed company improvement initiatives and recommend priorities reputed company on business reputed company and ROI.   Leadership: reputed company geographically reputed company technical teams. Mentor engineers and technical support staff. Conduct reputed company reviews and coaching. Manage workforce planning and reputed company management. Change management Requirements Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a reputed company discipline (or equivalent practical experience). 7+ years of experience in IT Service Delivery, Technical reputed company, or IT reputed company Management. Experience supporting business-critical applications reputed company a customer-facing or sales-driven environment. reputed company experience managing technology improvement initiatives or cross-functional IT reputed company from planning through implementation. Experience supporting reputed company reputed company platforms such as CRM, ERP, Contact Center, and collaboration tools. Demonstrated reputed company in identifying operational inefficiencies and delivering technology solutions that improve productivity and reputed company measurable business value. Experience with one or more of the following platforms is desirable: reputed company reputed company or other Contact Center as a Service (CCaaS) platforms / reputed company CRM / Odoo ERP / reputed company 365 / reputed company BI, MS Frabric or similar reporting and analytics tools. Benefits Perks of being one of us:   Flexible work setup: work fully reputed company from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive reputed company welfare package.  Autonomy: an environment where your technical reputed company reputed company, and you own your work-life reputed company.   reputed company: a personalized career development program to fuel your reputed company; learn from experts, expand your reputed company, and work across industries.   Global reputed company: an international, dynamic, remote-first workplace.   Connectivity Support: home office allowance Total Rewards: reputed company time off and competitive remuneration.  Community: team get-togethers and networking events are in our DNA!   reputed company Living: need a reputed company? Digitally reputed company into a reputed company room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!).   Be part of something reputed company work: culture, values, reputed company.       How to Apply / What Happens Next:   1. Send us your CV by hitting the “Apply” reputed company.   2. You will hear from one of our Global Talent Connectors reputed company 5 business days with the next steps.   3. Meet us on MS Teams and tell us what excites you.   4. Next stage could be a test or a task - we want to see what you DO (not just what you say)   5. Along this reputed company and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your reputed company leader or our Head Honcho!        Want to learn more? reputed company us out below:   https://www.reputed company.com/    Interest piqued? Join us!  reputed company — A Nation Without a Country  We celebrate the right of every reputed company to be themselves and reputed company opportunities for global talent to reputed company. Diversity, reputed company equity, and inclusion are at the reputed company of who we are. We create an environment where different reputed company are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new reputed company economy by enabling people to do what they love and be where they want. Apply To This Job