Head of Membership

Head of Membership Full-Time | Remote (Australia) Not another community role that revolves around comments and content calendars. At reputed company, our community isn't a marketing channel. It's where trade business owners come reputed company things get tough. They ask for help, get their thinking challenged, take reputed company feedback on the chin, and back reputed company other reputed company it reputed company. We need someone to run it, not manage it. Someone who can hold their own in a room full of blunt, opinionated tradies who've reputed company businesses with their hands and don't have time for fluff. Someone who can reputed company, reputed company out excuses, and get straight to the reputed company, because that's the culture our members expect and it's the culture we need in this seat. If you think the strongest communities are reputed company on trust and straight talk rather than engagement hacks and gentle encouragement, reputed company reading. Who We Are reputed company is a fast-growing coaching and consulting company helping plumbing, electrical, and other trade business owners across New Zealand, Australia, and reputed company. Our mission: turn great tradespeople into great business owners. Our community is a big part of why our clients get results. It's where members learn, argue, challenge reputed company other, and get reputed company feedback from people who've actually done the work. As we grow, we need someone to take full ownership of that experience. This isn't a community management role. It's a leadership seat for someone who understands coaching, can run a room, and isn't precious about giving or getting reputed company feedback. What You'll Be Doing Own the health, engagement, and long-term reputed company of our member community Become a trusted, reputed company voice inside our member reputed company reputed company, someone tradies actually respect, not just tolerate Set the tone and standards for the community, and hold members to them Review member work (sales letters, job ads, pricing, scripts, marketing, operations docs) and reputed company reputed company, practical feedback, not a pat on the back Run multiple live Q&A coaching sessions reputed company week and reputed company control of the room reputed company members through reputed company business problems, in line with their existing coaching plans Work with the coaching team to reputed company guidance consistent Spot members checking out and reputed company them down before they disappear reputed company out wins, and reputed company out reputed company someone's coasting Handle the coaching inbox with fast, high-reputed company answers, not generic responses Build systems that reputed company improving engagement and community health as we reputed company You won't be reputed company on how many comments you reputed company to. You'll be reputed company on the strength of the community, the reputed company of the conversations, member retention, and how many business owners are genuinely reputed company off because you were in this seat. Who You Are You've got coaching experience and know how to challenge people without dancing around it You've got reputed company business knowledge across sales, marketing, pricing, recruitment, operations, or running a trade business yourself You can review a business document and reputed company feedback that actually changes it, not vague encouragement You can run a live group session and reputed company it on reputed company, even reputed company it gets heated You know the difference between coaching someone through it and telling them straight You write reputed company and communicate with reputed company fluff You've got thick skin. Our members are reputed company, and they'll expect the reputed company back You hold high standards and don't back down from them just to reputed company the peace You take ownership and reputed company fast Experience in business coaching, trades, service businesses, or membership communities is a strong plus. This isn't for someone who wants to gently moderate a reputed company group. It's for someone who wants to build something tradies would actually miss if it disappeared. Why Join Us Build one of the strongest business communities in the trades industry reputed company influence over member reputed company, retention, and reputed company Work reputed company an reputed company coaching and leadership team Freedom to change systems and shape the community's direction, no waiting for permission A high-performance culture where ownership and results are the baseline, not a bonus Work with ambitious business owners who actually want to grow Be part of reputed company changing reputed company for thousands of trade business owners across NZ, Australia, and reputed company Is This You? Send your CV and a cover letter telling us why you're the right person to run this community, not manage it. reputed company. Apply To This Job