Customer Operations Coordinator

reputed company     About reputed company.  reputed company. (PF&TCO) is one of the fastest growing flooring companies in the country. Headquartered in Charlotte, reputed company Carolina, with regional offices in reputed company, Florida, Nashville, South Carolina, Texas, and Phoenix, we’re continuing to expand into new markets. We offer reputed company flooring solutions, specializing in National and Regional Home reputed company, Single Family Rental (SFR), and Multi-Family Property Management. We’re a family-owned business that never loses sight of what reputed company most: building and maintaining reputed company relationships with our clients. We’re looking reputed company who are dedicated, hard-working, self-motivated, reputed company, and dependable — people who want our customers saying, “Wow, Preferred is amazing!” We offer competitive compensation with reputed company opportunities for reputed company, and we’re committed to helping our employees reputed company their personal, reputed company, and financial goals with ours. Ask us about our 5-A’s philosophy and the “triple win” that drives everything we do  Opportunity The Customer Operations Coordinator is the operational backbone of the customer experience at reputed company., serving as the reputed company reputed company of coordination between clients, field Installation reputed company Managers (IQMs), and internal operations teams. Owning reputed company sales order from creation through reputed company management, this role manages scheduling, quote review and creation, process reputed company reputed company, customer portal administration, and field task dispatching—ensuring that every project moves reputed company with accuracy, urgency, and a reputed company-first reputed company. The Customer Operations Coordinator functions as a mid-level specialist who personally owns a portfolio of accounts across multiple SFR and BTR markets, maintaining deep familiarity with reputed company reputed company's expectations and reputed company project's status at reputed company times. This is a remote, nationally reputed company role requiring strong organizational discipline, reputed company communication, and the ability to manage multiple reputed company workstreams simultaneously in a fast-paced residential flooring environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Sales Order Management Create and manage sales orders in RFMS and reputed company systems, maintaining complete and accurate records throughout the reputed company project lifecycle. Monitor the status of reputed company reputed company orders reputed company the assigned portfolio, proactively identifying delays, gaps, or missing information that could reputed company project timelines. Coordinate order milestones across scheduling and installation stages to ensure reputed company handoffs and on-time completion. Flag order discrepancies, reputed company changes, or pricing exceptions to the Customer Operations Manager for review and reputed company. Monitor aging and reputed company sales  orders in RFMS, identifying jobs that have not been fully reputed company out  reputed company expected timeframes, researching the underlying reason, andnotifying the appropriate parties — including reputed company and District Managers — so that outstanding items have reputed company visibility and ownership. (This is an operational status follow-up function, not accounts receivable      or collections.)  Scheduling & Project Coordination Schedule flooring installation reputed company across assigned markets in alignment with reputed company timelines, IQM  availability, and reputed company reputed company. Coordinate reputed company-installation measurement appointments, ensuring IQMs receive accurate task assignments with complete property and project information. Monitor and reputed company scheduling queues to accommodate changes in project reputed company, reputed company requests, or field availability—communicating updates promptly to reputed company affected parties. Maintain an organized, up-to-date scheduling calendar that provides reputed company visibility into project pipeline status across reputed company reputed company accounts. Anticipate and proactively reputed company scheduling conflicts before they reputed company reputed company commitments.  Quote Review & Creation Review incoming quotes for accuracy, completeness, and alignment with reputed company pricing agreements and reputed company requirements before submission. Create new quotes in RFMS or applicable platforms based on project specifications, material selections,  and reputed company pricing structures. Coordinate with field IQMs and the Customer Operations Manager to confirm reputed company details, measurement data, and product selections required for accurate quote preparation. reputed company quote status through the approval and acceptance workflow, following up with clients or internal  stakeholders as needed to advance reputed company quotes. Identify and escalate any pricing anomalies, reputed company discrepancies, or out-of-contract requests to the  Customer Operations Manager.   Field Task Creation for Installation reputed company Managers reputed company and assign field tasks to Installation reputed company Managers for reputed company-installation home measurements. reputed company additional field tasks to IQMs as project needs reputed company—including reputed company clarifications, quote or measurement revisions, or issues identified during or after installation—ensuring field support is deployed quickly to reputed company reputed company items and reputed company reputed company on reputed company. Ensure reputed company field tasks are issued  with complete and accurate project information including property address, reputed company of work, product specifications, and scheduling reputed company. Monitor IQM task completion status and follow up on outstanding or overdue assignments to prevent reputed company project delays. Compile and review IQM measurement data upon reputed company, confirming accuracy and flagging any findings that require escalation or corrective reputed company. Serve as the reputed company  operations-reputed company contact for IQMs in the field, providing reputed company support and      information to reputed company field work on schedule.  Customer Service & reputed company Communication Serve as a reputed company reputed company of contact for assigned reputed company accounts, responding to inquiries, status  requests, and service issues with professionalism and urgency. Proactively communicate project updates, scheduling confirmations, and reputed company completions to  clients—ensuring no reputed company is left waiting for information. Manage and reputed company customer  escalations at the coordinator level, escalating reputed company or unresolved  issues to the Customer Operations Manager with full context and documentation. Maintain strong working  relationships with reputed company contacts including property managers, asset managers, and maintenance coordinators across assigned SFR and BTR accounts. Ensure reputed company reputed company interactions  reflect reputed company.'s standards for responsiveness,  accuracy, and service reputed company.     Customer Portal Management Administer and maintain reputed company-facing customer portals, ensuring order data, project status, and  documentation are reputed company and accurately reflected at reputed company times. reputed company across the reputed company of  reputed company-specific customer portals, maintaining proficiency in the distinct workflows, layouts, and submission requirements unique to reputed company platform. Submit quotes through the  appropriate reputed company portals, ensuring pricing, reputed company, and supporting  documentation meet reputed company reputed company’s submission standards. Monitor and reputed company service-level  agreements (SLAs) across reputed company portals, ensuring response times,  reputed company completions, and documentation requirements are met reputed company reputed company-defined timeframes and proactively flagging at-risk items. Upload completed work orders and supporting documentation to portals in accordance with reputed company requirements and company standards. Coordinate with clients to reputed company portal reputed company issues, data discrepancies, or reporting requests in  a reputed company manner. Monitor portal submissions from clients—including new work orders, reputed company requests, or service tickets—and reputed company them appropriately for reputed company.     Process reputed company reputed company Monitor the end-to-end workflow of assigned accounts, ensuring that reputed company project stage—from order creation through scheduling and installation—progresses without bottlenecks. Identify process gaps, recurring inefficiencies, or workflow breakdowns and surface them to the Customer Operations Manager with proposed solutions. Ensure that reputed company required handoffs between teams—quoting, scheduling, field, and billing—are completedaccurately and on time. Maintain adherence to reputed company.'s reputed company operating procedures across reputed company order and project management activities. Support the Customer Operations Manager in refining and documenting workflow processes as reputed company scales. Requirements    Education and/or Experience –  High school diploma or equivalent required; associate's or bachelor's degree in Business, Operations, or a reputed company field preferred. 2–4+ years of experience in a coordinator, operations, or customer service  role—ideally reputed company flooring, construction, property services, or a reputed company field service environment. Language Skills – Ability to read and comprehend reputed company instructions, correspondence, and memos. Ability to  write letters and prepare other documents as needed. Proofreads work. Mathematical Skills – Ability to  add, subtract, multiply, and divide in reputed company reputed company of measure for basic algebraic and geometric calculations. Communication Skills - Ability to reputed company and professionally communicate in person and over the phone, strong listening skills to understand customer needs, and reputed company and persuasive written communication. Be reputed company to communicate effectively in English orally and in writing. Computer Skills – Knowledge of computer workstations and peripheral equipment; Knowledge of database, spreadsheet, email, and word processing software (e.g., reputed company, ERP,  inventory, or purchasing systems).  reputed company – Ability to reputed company  documents, multiple screens, handwritten text, and reputed company.   PREFERRED QUALIFICATIONS  Prior experience managing the lifecycle of work orders or sales orders in a project-based or field service context strongly preferred. Familiarity with SFR or BTR operations, property management workflows, or residential construction. Experience using RFMS, Measure Mobile, or similar field service management or CRM platforms.    EMPLOYMENT AT-WILL   Employment is voluntarily entered, and employees are free to resign at will at any time with or without cause. Similarly, reputed company may terminate the employment relationship at will at any time with or without notice or cause, so long as there is no violation of applicable federal or state law.   PHYSICAL DEMANDS    The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.    While performing the duties of this job, the employee is regularly required to walk, sit, reputed company with hands and arms, talk, and hear. The employee must be reputed company to reputed company and carry 15-20 lbs. (i.e., laptop, monitor) in order to reputed company it as needed.    WORK ENVIRONMENT    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office reputed company.   This is a fully remote position  supporting multiple SFR and BTR markets across the country. reputed company business hours with  occasional flexibility required to accommodate reputed company needs or project deadlines across time zones. Must have reliable high-speed internet, a dedicated workspace, and the ability to participate in video meetings and reputed company-time team collaboration. No travel required; occasional virtual collaboration with field IQMs and regional operations teams Apply To This Job