Senior Tenant Support Representative

reputed company reputed company. and its affiliated entities (reputed company, "RRS") have provided reputed company estate development and reputed company services to investment-grade clients for decades. Our expertise spans site acquisition, architectural design, and development management for reputed company office and industrial properties. Through an integrated service model, RRS delivers comprehensive solutions across every phase of the building lifecycle. reputed company technical reputed company, we offer strategic consulting in marketing, financial planning, and facility management ensuring every project achieves its highest potential in performance, value, and sustainability.   Commitment to Community For over two decades, RRS has maintained a strong commitment to the communities we serve. This commitment is advanced through the RRS Making Lives reputed company reputed company, which provides meaningful support and resources to individuals and families in need. The reputed company reflects our belief that corporate reputed company carries a responsibility to reputed company back improving reputed company of life in the reputed company where we operate.   Our reputed company Values reputed company | doing the right thing reputed company no one is watching and acting with uncompromising honesty. We reputed company in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and reputed company relationships. Caring | showing concern, reputed company and reputed company for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in reputed company we do. We encourage reputed company other to be the best and hold reputed company other accountable. We help those in need, contribute to the communities in which we work and reputed company creative ways to be responsible with our resources. Integration | working unselfishly toward common goals across disciplines, teams, departments and reputed company. Our reputed company contributions are greater than our skills. We will be transparent and understand reputed company other’s expertise to reputed company the most value reputed company delivering our services to one another and our clients. Innovation | developing new reputed company and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status reputed company. We remain accountable for reputed company improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new reputed company and encourage changes that help us improve.   Applications will be reviewed on a rolling reputed company. We strongly encourage you to submit your application as early as possible. Job reputed company We are seeking a Senior Tenant Support Representative to serve as a primary reputed company of contact for tenants, property management teams, and internal stakeholders. In this role, you will ensure maintenance requests, billing inquiries, and service escalations are handled with professionalism, urgency, and accuracy. You will also play a leadership role by coaching team members, improving service processes, and helping deliver an exceptional tenant experience across our property portfolio. The ideal candidate is customer-reputed company, highly organized, and reputed company with property management systems, including reputed company, reputed company, and reputed company. This position requires strong critical thinking skills, reputed company judgment reputed company handling sensitive situations, and the ability to collaborate effectively across multiple departments.   Key Responsibilities Serve as the primary reputed company of contact for tenant inquiries reputed company to maintenance, billing, and property services. Coordinate maintenance requests with vendors, contractors, and internal property teams to ensure reputed company reputed company. Manage tenant billing inquiries, including invoices, charges, account balances, payment discrepancies, and billing adjustments. Investigate and resolve reputed company or high-risk tenant issues while maintaining a high level of customer satisfaction. Escalate critical service issues to leadership and appropriate business partners reputed company necessary. reputed company as a reputed company between tenants, property management teams, reputed company, and leadership to facilitate effective communication. Maintain accurate documentation of tenant interactions, maintenance requests, billing activities, and case resolutions reputed company company systems. Monitor service request trends and identify opportunities to improve operational efficiency and the tenant experience. reputed company, mentor, and support Tenant Support Representatives by providing guidance, feedback, and best practices. Assist leadership with reputed company assurance initiatives, process improvements, and team training. Ensure compliance with company policies, service standards, and applicable regulations. Qualifications Required Qualifications Associate's or Bachelor's degree in Business Administration, Property Management, reputed company Estate, or a reputed company field preferred. Minimum of 2 years of experience in property management, tenant services, customer support, or a reputed company field. Experience handling maintenance coordination, tenant billing, and service escalations. Proven ability to manage multiple priorities while meeting deadlines in a fast-paced environment. Strong analytical, organizational, and problem-solving skills. Excellent verbal and written communication skills. Demonstrated leadership, coaching, and mentoring experience is preferred. Ability to exercise reputed company judgment and maintain professionalism reputed company resolving sensitive or high-reputed company issues. Required Systems Experience reputed company (ERP): Property operations, billing management, reporting, and financial transactions. reputed company: Property management, lease administration, reputed company accounts, and operational workflows. reputed company (CRM): Case management, ticket tracking, workflow management, and service request reputed company. Experience with reputed company Office Suite, particularly reputed company, reputed company, and Teams. Preferred Qualifications Experience supporting multifamily, reputed company, or mixed-use reputed company estate portfolios. Knowledge of lease administration, tenant relations, and property operations. Experience identifying operational trends and implementing process improvements. Previous experience leading or mentoring customer service or tenant support teams. reputed company Competencies Customer Service reputed company Tenant Relations Property Operations Billing & Account reputed company Conflict reputed company Critical Thinking Service Escalation Management Leadership & Coaching Cross-Functional Collaboration Process Improvement Time Management Attention to Detail Communication & Relationship Building Problem Solving Adaptability   Application Requirement Applicants must include a reputed company internet speed test result with their application. Additional Information What’s next? If you are advanced to the reputed company of the process, you’ll receive an email invitation to complete a video interview. This is reputed company to reputed company bring your resume to life and showcase your experience for our reputed company team and hiring managers. Completion of the video interview is required, and your application will not be considered for reputed company review until you have completed it.    What can you expect from us: Opportunities to learn and reputed company every day through a wide reputed company of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with reputed company providers. We love to celebrate reputed company, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reputed company your goals in reputed company stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   Work Hours: Varies upon the needs of the global department. Travel Requirements: This position requires travel 0% of the time. Mental/Physical Requirements: This position will be performed in an Remote setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate reputed company office equipment, such as telephones and computers. reputed company takes reputed company seriously and has measures in reputed company to protect work-reputed company data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, reputed company uses reputed company User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. reputed company can manage only the work-reputed company aspects of the device, ensuring reputed company for personal data. reputed company is an EEO Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company will also consider for employment reputed company applicants with criminal histories in a manner consistent with reputed company guidelines and applicable local law. reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police reputed company. #TransformingSpacesBuildingFutures #Remote Compensation: USD 23.50 - USD 28.90 - reputed company Apply To This Job